Blackberry PRD-10459-016 User Guide - Page 424
Messaging Agent if the BlackBerry Messaging Agent stops
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Administration Guide BlackBerry Controller and BlackBerry Enterprise Server Component Monitoring • If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion \BlackBerry Enterprise Server. • If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\ WOW6432Node \Research In Motion\BlackBerry Enterprise Server. 3. Click Controller. 4. Perform any of the following tasks: Task Steps Change how the BlackBerry Controller restarts the BlackBerry Messaging Agent. 1. Create a DWORD value that is named RestartAgentsOnCrash. 2. Double-click the new DWORD value. 3. In the Value data field, perform one of the following actions: • To prevent the BlackBerry Controller from restarting the BlackBerry Messaging Agent if the BlackBerry Messaging Agent stops responding, type 0. • To permit the BlackBerry Controller to restart the BlackBerry Messaging Agent if the BlackBerry Messaging Agent stops responding, type 1. Change the maximum number of times that the BlackBerry Messaging Agent restarts daily. 1. Create a DWORD value that is named MaxAgentRestartPerDay. 2. Double-click the new DWORD value. 3. In the Value data field, type a value. The default maximum number of restarts that can occur daily is ten. Change the maximum number of missed health checks that can occur before the BlackBerry Messaging Agent restarts. 1. Create a DWORD value that is named WaitToRestartAgentOnHung. 2. Double-click the new DWORD value. 3. In the Value data field, type a value that is greater than four, which provides the BlackBerry Controller with sufficient time to monitor thread health checks before the BlackBerry Controller restarts the BlackBerry Messaging Agent. The default value is 6. Health checks occur every ten minutes. If a health check does not receive a response from the thread that that the BlackBerry Controller monitors, the BlackBerry Enterprise Server tracks the missed health check in the BlackBerry Messaging Agent log file as the wait count. Example: [20148] (05/12 12:21:00):{0xC28} Thread: *** No Response *** Thread Id=0xB00, Handle=0x558, WaitCount=2 424
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