Blackberry PRD-10459-016 User Guide - Page 480
Possible cause, Possible solution, Wi-Fi Connections, Wi-Fi Tools > Wi-Fi Diagnostics, Options
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Administration Guide Troubleshooting Possible cause Possible solution Verify that the correct authentication method is configured on the access point and BlackBerry device. The static IP address and DHCP for the Perform any of the following actions: BlackBerry device are not configured correctly. • If a static IP address is configured, verify that the parameters such as the subnet mask, default gateway IP address, and DNS IP address are configured correctly. • If the BlackBerry device uses DHCP, verify that the BlackBerry device can obtain a valid IP configuration (for example, an IP address, subnet mask, default gateway IP address, or DNS IP address). • Verify that a wireless device, such as a laptop computer, can connect to the network using DHCP and obtain an IP address. • Verify in the DHCP logs, if they are available, that a DHCP was granted to the BlackBerry device. Low signal strength is causing Move the BlackBerry device into a wireless coverage area. intermittent drops in data connectivity. 1. On the BlackBerry device, in the device options, click Wi-Fi Connections. 2. Press the Menu key. 3. Click Wi-Fi Tools > Wi-Fi Diagnostics. 4. Verify the information in the status fields for the following connection groups: • Wi-Fi • VPN • UMA/GAN (if your organization's mobile network provider supports UMA or GAN and you subscribed for the service) • BlackBerry Infrastructure • Enterprise 5. To view more diagnostic information, press the Menu key and click Options. In the Display Mode drop-down list, click Advanced. 480
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