Blackberry PRD-10459-016 User Guide - Page 428
BlackBerry Enterprise Server Alert Tool
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Administration Guide BlackBerry Controller and BlackBerry Enterprise Server Component Monitoring Task Steps • To prevent the BlackBerry Controller from restarting the BlackBerry Policy Service if the service stops responding, type 0. • To permit the BlackBerry Controller to restart the BlackBerry Policy Service if the service stops responding, type 1. Change how the BlackBerry Controller restarts the BlackBerry Synchronization Service. 1. Navigate to BlackBerry Enterprise Server. 2. Click SyncServer. 3. Double-click the DWORD value that is named RestartOnCrash. 4. In the Value data field, perform one of the following actions: • To prevent the BlackBerry Controller from restarting the BlackBerry Synchronization Service if the service stops responding, type 0. • To permit the BlackBerry Controller to restart the BlackBerry Synchronization Service if the service stops responding, type 1. 4. Click OK. BlackBerry Enterprise Server Alert Tool Configuring notifications using the BlackBerry Enterprise Server Alert Tool You can use the BlackBerry Enterprise Server Alert Tool to monitor the Windows Event Log and send users that you define as notification recipients a notification message when the tool records a critical, error, warning, or informational event. You must configure notification settings for each BlackBerry Enterprise Server in your organization's BlackBerry Domain. Change the default event monitoring level By default, the BlackBerry Enterprise Server Alert Tool monitors critical events only. 1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Alert. 2. Click the instance that you want to change. 428
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