Blackberry PRD-10459-016 User Guide - Page 382

Administration Guide Managing calendars Start corrective calendar synchronization manually for a user account By default, the BlackBerry Enterprise Server synchronizes the calendar on each BlackBerry device user's computer with the calendar on each user's BlackBerry device at a regular interval. You can use the BlackBerry Administration Service to start corrective calendar synchronization manually for a user account. 1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User. 2. Click Manage users. 3. Search for a user account. 4. In the search results, click the PIN for the user account. 5. In the Communications list, click Synchronize calendar. Improving the flow of email messages and calendar synchronization when the BlackBerry Enterprise Server runs on Windows Server 2008 The BlackBerry Messaging Agent uses the CalHelper application to connect to the Microsoft Exchange Server so that the BlackBerry Messaging Agent can synchronize calendars on BlackBerry devices with Microsoft Outlook calendars. In BlackBerry Enterprise Server 4.1 SP6 and earlier and in BlackBerry Enterprise Server 5.0, the BlackBerry Messaging Agent uses the CDO.dll library to create temporary MAPI profiles that the CalHelper application can use to connect to the Microsoft Exchange Server to access users' calendars. In BlackBerry Enterprise Server 4.1 SP7 and BlackBerry Enterprise Server 5.0 SP1 and later, to improve performance, the BlackBerry Messaging Agent uses the MAPI32.dll library to create the temporary MAPI profiles. After you install BlackBerry Enterprise Server 4.1 SP7 or BlackBerry Enterprise Server 5.0 SP1 or later, if you are running Windows Server 2008 and notice that the limit that Windows Server 2008 places on NSPI connections is impacting MAPI performance and the flow of email messages, you can change how the BlackBerry Messaging Agent creates temporary MAPI profiles for the CalHelper application. 382