Blackberry PRD-10459-016 User Guide - Page 425
Steps, WaitToRestartAgentOnHung, Value data, RestartAgentOnHungBlackoutFrom, Decimal
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Administration Guide BlackBerry Controller and BlackBerry Enterprise Server Component Monitoring Task Prevent the BlackBerry Controller from restarting the BlackBerry Messaging Agent when a nonresponsive thread occurs. Steps 1. Create a DWORD value that is named WaitToRestartAgentOnHung. 2. Double-click the new DWORD value. 3. In the Value data field, type 0. The default value is 6. Prevent the BlackBerry Controller from restarting the BlackBerry Messaging Agent for a specific time range if the BlackBerry Controller detects a nonresponsive thread. 1. Create a DWORD value that is named RestartAgentOnHungBlackoutFrom. 2. Double-click the new DWORD value. 3. In the Base section, select the Decimal option. 4. In the Value data field, type the lowest value of the time range. The values range from 0 to 23, where 0 is 12:00 AM and 23 is 11:00 PM. 5. Create a DWORD value that is named RestartAgentOnHungBlackoutTo. 6. Double-click the new DWORD value. 7. In the Base section, select the Decimal option. 8. In the Value data field, type the highest value of the time range. For example, if you configure the RestartAgentOnHungBlackoutFrom value to eight and the RestartAgentOnHungBlackoutTo value to 17, the BlackBerry Controller does not restart the BlackBerry Messaging Agent between 8:00 AM and 5:00 PM if it detects a nonresponsive thread. To turn off the time range, in the RestartAgentOnHungBlackoutFrom and RestartAgentOnHungBlackoutTo value fields, type 0. Change the maximum number of 1. Create a DWORD value that is named MaxUserDumpPerDay. user.dmp files that each BlackBerry Enterprise Server creates daily before 2. Double-click the new DWORD value. the BlackBerry Controller restarts the 3. In the Value data field, type a value. BlackBerry Messaging Agent. The default value is 3. Change the number of ten-minute intervals that the BlackBerry Controller waits for a successful health check before it restarts the BlackBerry Messaging Agent. To turn off the daily creation of user.dmp files, change the MaxUserDumpPerDay value field to 0. 1. Create a DWORD value that is named MissedHeartbeatThreshold. 2. Double-click the new DWORD value. 3. In the Value data field, type a value. The default value is 2. If you configure the MissedHeartbeatThreshold value to be three, the BlackBerry Controller waits for 30 minutes before it restarts the BlackBerry Messaging Agent. 425
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