Blackberry PRD-10459-016 User Guide - Page 158

Administration Guide Sending software and BlackBerry Java Applications to BlackBerry devices For information about changing the log level for a BlackBerry Enterprise Server component, visit www.blackberry.com/ support to read article KB04342. For information about obtaining the event log for a BlackBerry device, visit www.blackberry.com/support to read article KB05349. If the recommended administrative action for an error message does not resolve the issue, contact Research In Motion Technical Support. Reject Security Violation Reject Authentication Failed Data might not have been permanently deleted from the BlackBerry device before you assigned the BlackBerry device to a new user account and activated the BlackBerry device again. You can permanently delete the data on the BlackBerry device and activate the BlackBerry device again. Invalid password Set Password Failed You sent the Specify new device password and lock device IT administration command to a BlackBerry device and the password might not have satisfied the password criteria that the BlackBerry device user configured on the BlackBerry device. You can resend the Specify new device password and lock device IT administration command to the BlackBerry device and specify a password that satisfies the password criteria that you configured using IT policy rules. Sequence Processing Stopped due to error processing SET_IT_POLICY_COMMAND command The BlackBerry Policy Service can send the IT policy data to a BlackBerry device in a group of commands. If the IT policy command is not delivered to the BlackBerry device, the remaining commands in the group are not delivered to the BlackBerry device. You can try to resend the IT policy to the BlackBerry device. You can also try to resend the service books to the BlackBerry device. Stopping a job that is running After you assign a software configuration to user accounts or change an existing software configuration that you already assigned to user accounts, the BlackBerry Administration Service creates a job to deliver BlackBerry Device Software, BlackBerry Java Applications, or application settings to BlackBerry devices. If you assign an IT policy to user accounts or change an existing IT policy, a job sends the IT policy changes to BlackBerry devices. If you want to make changes to a job that is running, you can stop a job. When you stop a job, the BlackBerry Enterprise Server does not process the remaining tasks in the job, and the BlackBerry Administration Service changes the scheduled start time for the job to the following day. The job returns to a ready to run status. You can make changes to the start time, priority, and distribution settings of the job. If you do not change the start time for the job, the BlackBerry Enterprise Server delivers the job on the following day using the default job schedule settings. When the job starts again, the BlackBerry Enterprise Server processes the remaining tasks in the job. 158