Blackberry PRD-10459-016 User Guide - Page 276

Administration Guide Protecting and redistributing devices require that a personal device remove only work data when the device receives the Delete only the organization data and remove device IT administrative command over the wireless network. All personal data remains on the device. A BlackBerry device user cannot use the device or make emergency calls while the device deletes the work data. The device permanently deletes the following work data: Item Description email messages • email messages that are sent to the user's work email account and the email messages that the user sends from the work email account • draft email messages that the user creates using their work email account attachments calendar entries contacts memos tasks call history call logs the BlackBerry Browser cache files attachments that are sent to the user's work email account and the attachments that the user sends from the work email account calendar entries that the user creates using their work calendar contacts that the BlackBerry Enterprise Server synchronizes with the user's work email account all memos all tasks although the device defines phone data for personal use, the call history entries are deleted when you delete work data although the device classifies phone data as personal data, the call log files are deleted when you delete work data although the device specifies the BlackBerry Browser for personal use, the BlackBerry Browser cache is deleted when you delete work data • files that the user accesses and downloads from your organization's network using the Files application • files on media cards that are created by applications that can access work data (except for media applications) • work data is not deleted from the media card if the media card is not available when the device deletes work data, however the user cannot access work data on the media card after the device removes work data IT policy PIN encryption key device transport key work service books IT policy that is associated with your organization references to your organization's PIN encryption key references to the device transport key which prevents the device from communicating with the BlackBerry Enterprise Server service books on the device that the device classifies for work use 276