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HP Jet Fusion 300 User Guide - Page 77

Troubleshooting, Network troubleshooting, Link issues, Restore factory settings, Network connectivity

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14 Troubleshooting Network troubleshooting Link issues If the printer fails to connect to the network, both LEDs will be off. In this situation, try the following steps: The printer has status lights (LEDs) beside the network connector that indicate the link status and network activity. ● When the green light is on, the printer has successfully linked to the network. ● When the yellow light is blinking, there is transmission activity over the network. 1. Check the cable connections at both ends. 2. Consider replacing the cables with ones that are known to work. 3. Consider switching to another network connector in the network switch, hub, or device to which the printer is connected. 4. Manually configure the link setting to match the port configuration of the network hub or switch. 5. In case of doubt or misconfiguration of link settings, reset the network parameters to their factory settings. Restore factory settings In the case of accidental misconfiguration, you can reset the network settings to the factory defaults by tapping Restore factory settings in the Network Settings configuration menu. Network connectivity If your printer detects that it is not connected to the HP Cloud via HP SmartStream 3D Command Center, a warning will appear on the front panel. If this problem persists, you may be unable to send new jobs to print. Please run the diagnostics explained in the network troubleshooting guide. If you cannot find this guide, contact your support representative. Troubleshooting 71

Section	Page
Welcome to your MJF system	7
Documentation	7
Product usage requirements	7
MJF technology	8
Usage recommendations	8
Safety precautions	11
Introduction	11
General safety guidelines	11
Final parts/builds	12
Explosion hazard	12
Electrical shock hazard	13
Heat hazard	13
Fire hazard	14
Mechanical hazard	15
Light radiation hazard	15
Chemical hazard	15
Ventilation	15
Air conditioning	16
Sound pressure level	16
Printer transport hazard	16
3D part retrieval	16
Personal protective equipment	16
Use of tools	17
Warnings and cautions	17
Warning labels	17
Emergency stop button	20
Main components	21
Printer	21
Front panel	22
Set the administrator password	25
Log out and log in	26
Software	26
Power on and off	29
Turn the printer on and off	29
Main power switch	30
Away mode	31
Recommendations upon returning from an idle period	31
Printer networking	35
Introduction	35
Connectivity requirement and remote monitoring	35
Configuration	36
Design and printing guidelines	37
Introduction	37
File preparation	37
Prepare a job	51
Introduction	51
Build packing basic guidelines	51
Job settings selection	51
Send a job	55
Select a job	57
Job list app	57
Select a job to be printed	57
Printer preparation	59
Job preparation list	59
Agents	59
Material	62
Distilled or deionized water	66
How to recycle consumables and printed parts	68
Print	69
Indemnity to HP for 3D parts printed by the printer	69
Cancel a job	69
Check status on the front panel	69
Check status remotely	71
Possible errors while printing	71
Printing and Cooling Profiles	72
Cooling and part retrieval	73
Part retrieval	73
Keeping the printer clean	74
Post-processing	75
Troubleshooting	77
Network troubleshooting	77
Start-up issues	78
Power-on issues	78
Agent troubleshooting	78
Material cartridge troubleshooting	81
Printhead health troubleshooting	81
How to get the diagnostic package	96
Water tank refill too slow troubleshooting	97
Maintenance	99
Safety precautions	99
General cleaning instructions	99
Maintenance resources	100
Maintenance tools recommended but not provided	100
Printer maintenance schedule	104
Clean the print area	105
Wipe the recoating roller	109
Scrape and wipe the fusing lamp	110
Vacuum the air exhaust filter compartment	114
Vacuum the material reclamation sieve drawer	117
Clean the inside of the viewing window (500 series only)	119
Clean the build-chamber front rail	120
Clean the scanner	120
Replace a fusing lamp	123
Replace the cleaning roll	127
Replace the material reclamation filter	132
Replace the air exhaust filter	135
Replace a printhead	138
Replace the print-area filter	146
Replace the air intake filter	149
Replace the printhead cap	152
Align the printheads	153
Move or store the printer	161
Print-quality optimization	163
General advice	163
Ordering information and end-of-life recommendations	165
System errors	167
When you need help	169
Request support	169
Customer Self-Repair	169
Service information	170
Accessibility	171
Front panel	171

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Troubleshooting

Network troubleshooting

Link issues

If the printer fails to connect to the network, both LEDs will be oﬀ. In this situation, try the following steps:

The printer has status lights (LEDs) beside the network connector that indicate the link status and network

activity.

●

When the green light is on, the printer has successfully linked to the network.

●

When the yellow light is blinking, there is transmission activity over the network.

Check the cable connections at both ends.

Consider replacing the cables with ones that are known to work.

Consider switching to another network connector in the network switch, hub, or device to which the printer

is connected.

Manually conﬁgure the link setting to match the port conﬁguration of the network hub or switch.

In case of doubt or misconﬁguration of link settings, reset the network parameters to their factory settings.

Restore factory settings

In the case of accidental misconﬁguration, you can reset the network settings to the factory defaults by tapping

Restore factory settings

in the Network Settings conﬁguration menu.

Network connectivity

If your printer detects that it is not connected to the HP Cloud via HP SmartStream 3D Command Center, a

warning will appear on the front panel.

If this problem persists, you may be unable to send new jobs to print. Please run the diagnostics explained in the

network troubleshooting guide. If you cannot ﬁnd this guide, contact your support representative.

Troubleshooting