HP Jet Fusion 300 User Guide - Page 169

When you need help, Request support, Customer Self-Repair

Get HP Jet Fusion 300 PDF manuals and user guides View all HP Jet Fusion 300 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 169 highlights

20 When you need help Request support on page 163 Customer Self-Repair on page 163 Service information on page 164 Request support Support is provided by your support representative: usually from the company from which you bought the printer. If this is not the case, contact HP Support on the Web: ● http://www.hp.com/go/jetfusion340/support/ or http://www.hp.com/go/jetfusion540/support/ Before calling your support representative, prepare for the call as follows: ● Review the troubleshooting suggestions in this guide. ● Review your software documentation, if relevant. ● Check that you have the following information ready: - The product and serial numbers of the printer you are using. - If there is an error code on the front panel, make a note of it. See System errors on page 161. - The name and version number of your software. - If you have a print-quality problem, the name and product number of the material that you were using. Customer Self-Repair HP's Customer Self-Repair program offers our customers the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this program, you can replace parts at your own convenience. Convenient and easy to use ● Your support representative will diagnose and assess whether a replacement part is required to address a defective hardware component. For more information about Customer Self Repair, see http://www.hp.com/go/selfrepair/. When you need help 163

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
When you need help
20
Request support
on page
163
Customer Self-Repair
on page
163
Service information
on page
164
Request support
Support is provided by your support representative: usually from the company from which you bought the
printer. If this is not the case, contact HP Support on the Web:
●
or
Before calling your support representative, prepare for the call as follows:
●
Review the troubleshooting suggestions in this guide.
●
Review your software documentation, if relevant.
●
Check that you have the following information ready:
–
The product and serial numbers of the printer you are using.
–
If there is an error code on the front panel, make a note of it. See
System errors
on page
161
.
–
The name and version number of your software.
–
If you have a print-quality problem, the name and product number of the material that you were using.
Customer Self-Repair
HP's Customer Self-Repair program offers our customers the fastest service under either warranty or contract.
It enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this
program, you can replace parts at your own convenience.
Convenient and easy to use
●
Your support representative will diagnose and assess whether a replacement part is required to address a
defective hardware component.
For more information about Customer Self Repair, see
.
When you need help
163