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Ricoh P C301W Users Guide - Page 151

Troubleshooting, Error and Status Messages on the Control Panel, Panel

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7. Troubleshooting This chapter provides solutions for error messages and other problems. Error and Status Messages on the Control Panel This section explains what the messages that appear on the control panel mean and what to do when a particular message appears. Status messages Message Explanation Recommended Action Offline The machine is Offline. To start printing, switch the machine to online by pressing the [Stop/Start] key on the control panel. Processing... The machine is printing. Wait a while. Ready This is the default ready message. The machine is ready for use. No action is required. Calibrating... The machine is calibrating. Wait a while. Printing... The machine is printing. Wait a while. Please wait The machine is waiting for the next data to print. Wait a while. Warming up... The printer is warming up or toner is being supplied. Wait until "Ready" appears on the display. Messages Message Check Paper Size Explanation Recommended Action The paper size setting in the tray # (1, 2, bypass) differs from that of actual paper size in the tray. Load paper of the selected size in the tray, and then press the [Stop/Start] key to continue printing. Press the [Job Reset] key to cancel printing. 149

Section	Page
P C300W/C301W User's Guide	1
TABLE OF CONTENTS	3
How to Find Information about Operations and Troubleshooting	9
Operating Manual (Printed)	9
Operating Manual (Digital Format)	9
How to Read This Manual	11
Introduction	11
Symbols Used in This Manual	11
Model-Specific Information	11
Disclaimer	12
Notes	12
Note to Administrator	13
Password	13
User Restriction	13
List of Option	13
About IP Address	14
1. Guide to the Machine	15
Guide to Components	15
Exterior:Front View	15
Exterior: Rear View	17
Interior	18
Control Panel	19
Installing Option	21
Attaching Paper Feed Unit	21
About Operation Tools	24
Using RICOH Smart Device Connector	25
Connecting a Smart Device to the Machine Using NFC	26
Writing the Machine's Information to the NFC with a Smart Device	26
Using the Application on a Smart Device by Using NFC	26
2. Paper Specifications and Adding Paper	27
Workflow for Loading Paper and Configuring Paper Sizes and Types	27
Loading Paper	28
Loading Paper into Tray1 and 2	28
Extending Tray 1 to load paper	31
Loading Paper into Bypass Tray	33
Loading Envelopes	34
Specifying Paper Type and Paper Size Using the Control Panel	36
Specifying the Paper Type	36
Specifying the Standard Paper Size	37
Specifying a Custom Paper Size	37
Specifying Paper Type and Paper Size Using Web Image Monitor	39
Specifying a Custom Paper Size	39
Specifying Paper Type and Paper Size Using the Printer Driver	40
When Using Windows	40
When Using OS X/macOS	41
Supported Paper	42
Specifications of Paper Types	45
Plain Paper 1	45
Plain Paper 2	45
Middle Thick Paper	46
Thick Paper 1	46
Thick Paper 2	46
Thin Paper	46
Recycled Paper	47
Color Paper	47
Preprinted Paper	47
Prepunched Paper	48
Letterhead	48
Bond Paper	48
Cardstock	49
Label Paper	49
Envelope	50
Non-Recommended Paper Types	52
Paper Storage	52
Print Area	53
3. Printing Documents	55
What You Can Do with the Printer Function	55
Configuring Option Settings for the Printer	56
Conditions for Bidirectional Communication	56
If Bidirectional Communication is Disabled	56
When Using Windows	56
When Using OS X/macOS	57
Displaying the Printing Preferences Dialog Box	59
Displaying the Printing Preferences Dialog Box from the [Start] Menu	59
Displaying the Printing Preferences Dialog Box in an Application	59
Displaying the Printing Preferences Dialog Box in an Application When Using Windows	59
Displaying the Printing Preferences Dialog Box in an Application When Using OS X/macOS	60
Basic Operation of Printing	61
When Using Windows	61
When Using macOS/OS X	61
If a Paper Mismatch Occurs	62
Continuing printing using mismatched paper	62
Canceling a Print Job	63
Canceling a print job before printing has started	63
Canceling a print job while printing	64
Printing Confidential Documents	65
Storing a Locked Print file	65
Printing a Locked Print File	66
Deleting a Locked Print File	67
Using Various Print Functions	68
Print Quality Functions	68
Print Output Functions	69
4. Configuring the Machine Using the Control Panel	71
Basic Operation	71
Menu Chart	72
Admin. Tools	73
Printer Settings	75
List/Test Print	75
System	75
PCL Menu	76
PS Menu	78
System Settings	79
Tray Paper Settings	83
Network Settings	86
Print List/Report	90
Printing the Configuration Page	90
Types of Lists/Reports	90
@Remote	91
5. Configuring the Machine Using Utilities	93
Available Setting Functions Using Web Image Monitor	93
Using Web Image Monitor	94
Displaying Top Page	95
Changing the Interface Language	96
Checking the System Information	97
Status Tab	97
Counter Tab	98
Machine Information Tab	100
Configuring the System Settings	101
Tray Paper Settings Tab	101
I/O Timeout Tab	104
Black-and-White Print Priority Tab	104
Restricting Machine Functions According to User	105
Enabling the User Restriction Settings	105
Modifying user entries	106
Deleting user entries	107
When Machine Functions are Restricted	108
Configuring the Network Settings	109
Network Status Tab	109
IPv6 Configuration Tab	110
Network Application Tab	110
DNS Tab	111
Auto E-mail Notification Tab	112
SNMP Tab	113
SMTP Tab	114
POP3 Tab	114
Wireless Tab	115
Certificate Tab	117
Configuring the IPsec Settings	118
IPsec Global Settings Tab	118
IPsec Policy List Tab	118
Printing Lists/Reports	122
Configuring the Administrator Settings	123
Administrator Tab	123
Reset Settings Tab	123
Backup Setting Tab	123
Restore Setting Tab	124
Energy Saver Mode Tab	125
6. Maintaining the Machine	127
Replacing the Print Cartridge	127
Replacing the Waste Toner Bottle	132
Replacing a Component	138
Replacing the Intermediate Transfer Unit	138
Replacing the Fusing Unit and Transfer Roller	138
Cautions When Cleaning	139
Cleaning the Toner Density Sensor	140
Cleaning the Friction Pad and Paper Feed Roller	142
Cleaning the Registration Roller and Paper Tray	145
Moving and Transporting the Machine	148
Disposal	149
Where to Inquire	149
7. Troubleshooting	151
Error and Status Messages on the Control Panel	151
Panel Indicator	155
Removing Paper Jams	156
Removing Printing Jams	156
If paper jams inside the fusing unit	159
If paper jams inside a tray	161
If paper jams inside the transfer unit	163
When You Cannot Print Test Page	164
Paper Feed Problems	165
Print Quality Problems	168
Checking the Condition of the Machine	168
Checking the Printer Driver Settings	169
Printer Problems	171
When You Cannot Print Properly	171
When You Cannot Print Clearly	174
When Paper Is Not Fed or Ejected Properly	178
Other Printing Problems	178
Common Problems	179
8. Configuring Network Settings	181
Connecting the Machine to a Wired Network	181
Configuring the IPv4 Setting	181
Configuring the IPv6 setting	182
Connecting the Machine to a Wireless Network	183
Using the Wi-Fi Setup Wizard	183
Using the WPS Button	185
Using a PIN Code	186
9. Appendix	189
Transmission Using IPsec	189
Encryption and Authentication by IPsec	189
Security Association	190
Encryption Key Exchange Settings Configuration Flow	191
Specifying Encryption Key Exchange Settings	191
Specifying IPsec Settings on the Computer	192
Enabling and Disabling IPsec Using the Control Panel	194
Notes About the Toner	195
Specifications of the Machine	196
General Function Specifications	196
Printer Function Specifications	198
Paper Feed Unit TK1220	198
Consumables	200
Print Cartridge	200
Waste Toner Bottle	201
Information for This Machine	202
User Information on Electrical & Electronic Equipment (mainly Europe and Asia)	202
Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste	202
All Other Users	202
For Users in India	202
For Turkey only	203
Note for the Battery and/or Accumulator Symbol (For EU countries only)	203
Environmental Advice for Users (mainly Europe)	203
Users in the EU, Switzerland and Norway	203
Note to Users EU Countries	204
Notes to users in the state of California (Notes to Users in USA)	205
Notes to users in the United States of America	205
FCC Rules	205
Notes to Canadian Users of Wireless Devices	206
Remarques à l'attention des utilisateurs canadiens d'appareils sans fil	207
ENERGY STAR Program	208
Saving Energy	208
Trademarks	210