Blackberry PRD-07630-054 Resource Kit - Page 73
IT policy error messages, Last IT Policy Command Failed or Pending
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Installation and Administration Guide Troubleshooting IT policy error messages Last IT Policy Command Failed or Pending Description These messages appear when the last Set IT Policy command that the source BlackBerry Enterprise Server sent to the BlackBerry device failed or is still in progress. If you migrate the user account in this state, an IT administration command that is sent from the destination BlackBerry Enterprise Server might fail. Possible solution Try performing one of the following actions: • Wait for the source Set IT Policy command to complete, or resend the Set IT Policy command if the previous command failed. • Run the migration process with Ignore warnings selected. If the migration process completes and the the IT administration command fails, use the BlackBerry Administration Service to activate the user account. You do not need to delete the data on the device. IT Policy might not be applied successfully to a BlackBerry device Description This message appears when the BlackBerry Enterprise Transporter detects a condition where the destination BlackBerry Enterprise Server might not be able to apply a new IT policy to the BlackBerry device that is associated with a user account. This can happen if the BlackBerry Device Software is earlier than version 4.0.2 and the destination BlackBerry Configuration Database does not contain the optional ITPolicyKeyMapping table. Possible solution Try performing the following actions: • If possible, upgrade the BlackBerry Device Software to version 4.0.2.x or later. • Add the ITPolicyKeyMapping table to the destination BlackBerry Configuration Database before you try to migrate a user account if the BlackBerry Device Software is earlier than version 4.0.2. • If the Set IT Policy command fails, run the BlackBerry Enterprise Transporter with Ignore warnings selected. Then reactivate the user account on the destination BlackBerry Enterprise Server after the migration process completes. You do not need to delete the data on the device. 73