Blackberry PRD-07630-054 Resource Kit - Page 70
User status on the source BlackBerry Enterprise Server instance is not \
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Installation and Administration Guide Troubleshooting Possible solution Try performing one of the following actions: • Activate the user account on the source BlackBerry Enterprise Server, then retry the migration. • Run the migration process with Ignore warnings selected. Then activate the user account on the destination BlackBerry Enterprise Server after the migration process completes. User status on the source BlackBerry Enterprise Server instance is not "Running" Description The status of the user account on the source BlackBerry Enterprise Server indicates that the user account is not currently active. Possible solution Try performing one of the following actions: • Activate the user account on the source BlackBerry Enterprise Server, then retry the migration. • Run the migration process with Ignore warnings selected, then activate the user account on the destination BlackBerry Enterprise Server after the migration process completes. You do not need to delete the data on the device that is associated with the user account. Troubleshooting migration errors When you troubleshoot migration issues, you can review the migration job history in the BlackBerry Enterprise Transporter log file. User migration failed messages VALIDATION / FAILED Description This message appears when the BlackBerry Enterprise Transporter cannot validate the user account. Possible solution See User validation error messages and User validation warning messages. 70