Blackberry PRD-07630-054 Resource Kit - Page 72

Any other task / FAILED or NOT_STARTED, User migration pending error messages

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Installation and Administration Guide Troubleshooting Possible solution Try performing the following actions: • Manually resend the IT policy from the destination BlackBerry Enterprise Server. • If you still cannot apply the IT policy, reactivate the device on the destination BlackBerry Enterprise Server. You do not need to delete the data from the device. • If you still cannot apply the IT policy, delete the data from the device. Reactivate the device on the destination BlackBerry Enterprise Server. Any other task / FAILED or NOT_STARTED Description This message appears if some other task failed but did not stop the migration process. Possible solution Check the BlackBerry Enterprise Transporter log file for details. By default, the log files are located at :\Users \\AppData\Roaming\Research In Motion\BlackBerry Enterprise Transporter\Logs . User migration pending error messages SWITCH_SERVICE or SET_IT_POLICY / PENDING Description These messages appear when the BlackBerry Policy Service sends the Switch Service command or the Set IT Policy command to the BlackBerry device, but the command does not complete. The device might be turned off, outside of a wireless coverage area, or inactive. Possible solution Verify that the device is turned on and in a wireless coverage area. Use the BlackBerry Administration Service to reactivate the device and send the IT administration commands again. 72

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Possible solution
Try performing the following actions:
•
Manually resend the IT policy from the destination BlackBerry Enterprise Server.
•
If you still cannot apply the IT policy, reactivate the device on the destination BlackBerry Enterprise Server. You do not
need to delete the data from the device.
•
If you still cannot apply the IT policy, delete the data from the device. Reactivate the device on the destination
BlackBerry Enterprise Server.
Any other task / FAILED or NOT_STARTED
Description
This message appears if some other task failed but did not stop the migration process.
Possible solution
Check the BlackBerry Enterprise Transporter log file for details. By default, the log files are located at
<drive>
:\Users
\
<user_name>
\AppData\Roaming\Research In Motion\BlackBerry Enterprise Transporter\Logs .
User migration pending error messages
SWITCH_SERVICE or SET_IT_POLICY / PENDING
Description
These messages appear when the BlackBerry Policy Service sends the Switch Service command or the Set IT Policy
command to the BlackBerry device, but the command does not complete. The device might be turned off, outside of a
wireless coverage area, or inactive.
Possible solution
Verify that the device is turned on and in a wireless coverage area. Use the BlackBerry Administration Service to reactivate
the device and send the IT administration commands again.
Installation and Administration Guide
Troubleshooting
72