Blackberry PRD-07630-054 Resource Kit - Page 65
No users found in manifest, shutting down, Manifest Validation Error
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Installation and Administration Guide Troubleshooting Possible solution Try performing the following actions: • Verify that the server that hosts the BlackBerry Configuration Database is running and that the BlackBerry Configuration Database is running. • Verify that the information that you specified for the BlackBerry Configuration Database is correct. • Verify that the authentication credentials that you specified are correct, and that the account you configured the tool to use has the required database permissions. No users found in manifest, shutting down Description This message appears when the BlackBerry Enterprise Transporter finds no user accounts to move. Possible solution Try performing one of the following actions: • If you are running the BlackBerry Enterprise Transporter in live mode (you did not select the Bulk Server Mode check box), check the manifest file to verify that one or more user accounts are defined in the Users section. By default, the manifest file is located at :\Users\\AppData\Roaming\Research In Motion\BlackBerry Enterprise Transporter\Manifests. • If you are running the BlackBerry Enterprise Transporter in bulk mode (you selected the Bulk Server Mode check box), verify the names of the database servers that host the BlackBerry Configuration Database in the source MDM domain and the destination MDM domain, and verify that the names and server information are configured correctly in the manifest file. By default, the manifest file is located at :\Users\\AppData\Roaming\Research In Motion\BlackBerry Enterprise Transporter\Manifests. Manifest Validation Error Description This message appears when the manifest file does not conform to the manifest.xsd schema. Possible solution Determine the line or element of the schema error and correct it. You can compare the manifest file to the sample manifest file that is included in the BlackBerry Enterprise Transporter installation files. By default, the manifest file is located at :\Users\\AppData\Roaming\Research In Motion\BlackBerry Enterprise Transporter\Manifests. 65