Blackberry PRD-07630-054 Resource Kit - Page 67

User already exists in destination, SrcRoutingInfo is null or empty, The UserId cannot be preserved

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Installation and Administration Guide Troubleshooting • Verify that the source MDM domain and the email address of the user account are correct in the manifest file. By default, the manifest file is located at :\Users\\AppData\Roaming\Research In Motion\BlackBerry Enterprise Transporter\Manifests . • Verify that the user account exists on one of the BlackBerry Enterprise Server instances in the source MDM domain. User already exists in destination Description This message appears when the BlackBerry Enterprise Transporter finds that a user account already exists in the destination MDM domain with the email address of a user account that is specified in the manifest file. Possible solution Try performing the following actions: • Verify that the destination MDM domain is correct in the manifest file. By default, the manifest file is located at : \Users\\AppData\Roaming\Research In Motion\BlackBerry Enterprise Transporter\Manifests . • Verify that the email address of the user account is typed correctly in the manifest file. SrcRoutingInfo is null or empty Description This message appears when there is no routing information for the user account in the source BlackBerry Configuration Database. The user account might not be active. The user's BlackBerry device might not have been updated with the destination routing information during the migration process. Possible solution Try performing the following actions: • Activate the user account on the source BlackBerry Enterprise Server again, then try to move the user account to the destination BlackBerry Enterprise Server. • Run the BlackBerry Enterprise Transporter with the Ignore warnings option selected and activate the user account on the destination BlackBerry Enterprise Server after the migration process completes. You do not need to delete all of the data on the device before you try to activate the user account. The UserId cannot be preserved Description This message appears when the BlackBerry Enterprise Transporter cannot preserve the user ID that the BlackBerry Enterprise Server sends to the BlackBerry device because the user ID is already in use in the destination MDM domain. The user ID must be preserved so that the device can work correctly. 67

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Verify that the source MDM domain and the email address of the user account are correct in the manifest file. By
default, the manifest file is located at
<drive>
:\Users\
<user_name>
\AppData\Roaming\Research In Motion\BlackBerry
Enterprise Transporter\Manifests .
•
Verify that the user account exists on one of the BlackBerry Enterprise Server instances in the source MDM domain.
User already exists in destination
Description
This message appears when the BlackBerry Enterprise Transporter finds that a user account already exists in the
destination MDM domain with the email address of a user account that is specified in the manifest file.
Possible solution
Try performing the following actions:
•
Verify that the destination MDM domain is correct in the manifest file. By default, the manifest file is located at
<drive>
:
\Users\
<user_name>
\AppData\Roaming\Research In Motion\BlackBerry Enterprise Transporter\Manifests .
•
Verify that the email address of the user account is typed correctly in the manifest file.
SrcRoutingInfo is null or empty
Description
This message appears when there is no routing information for the user account in the source BlackBerry Configuration
Database. The user account might not be active. The user's BlackBerry device might not have been updated with the
destination routing information during the migration process.
Possible solution
Try performing the following actions:
•
Activate the user account on the source BlackBerry Enterprise Server again, then try to move the user account to the
destination BlackBerry Enterprise Server.
•
Run the BlackBerry Enterprise Transporter with the
Ignore warnings
option selected and activate the user account on
the destination BlackBerry Enterprise Server after the migration process completes. You do not need to delete all of the
data on the device before you try to activate the user account.
The UserId cannot be preserved
Description
This message appears when the BlackBerry Enterprise Transporter cannot preserve the user ID that the BlackBerry
Enterprise Server sends to the BlackBerry device because the user ID is already in use in the destination MDM domain. The
user ID must be preserved so that the device can work correctly.
Installation and Administration Guide
Troubleshooting
67