Epson Runsense SF-810 User Manual - Page 89

Troubleshooting Basic functions Chronograph functions Charging Waterproofing performance Accessories Communication Web application Problem Measurement randomly stops while exercising. The pulse (heart rate) cannot be measured. The product cannot receive a GPS signal. There are interruptions in the GPS signal. The product does not charge when it is placed in the cradle. Charging stops frequently. The product and the cradle become hot while charging. Can I use the product when swimming? Acquiring optional products. The product is not recognized correctly when it is connected to a computer. When communicating with a computer, an error screen is displayed and communication stops. Solution If you are performing slower exercises, such as when walking, turn off the AT Pause function. See "Starting/stopping measurement automatically" on page 45. O Check if you are wearing the product correctly. See "Wearing the product" on page 13. O The accuracy of the heart rate sensor is affected by low body temperature or low ambient temperatures. Wear the product under your sleeve in cold or windy conditions. A warning will trigger if the product temperature gets too low. Go to a location outside with no obstructions overhead. The product cannot receive GPS signals indoors. Also, if there are any obstacles partially blocking the sky, such as tall buildings and mountain sides, distance measurements may not be accurate. Even when a signal is being received, it may be interrupted depending on the surrounding conditions. Make sure to wear the product on the outside of your arm. Make sure the product is seated correctly in the cradle. Clean the contact points on the product and the cradle. See "Caring for your product" on page 84. A problem may have occurred if you still cannot charge your product after cleaning the contact points and seating the product correctly in the cradle. Stop charging the product immediately and contact Epson. There may be a malfunction. Stop using the product immediately, and contact our service centre. This product is water resistant at 5 barometric pressures and can be used when swimming. Do not press the buttons while in the water. GPS signals cannot be received and the pulse (heart rate) cannot be measured under water. The AC adapter is available as an option. Check the connection for the computer and the cradle. Clean the contact points on the product and the cradle. See "Caring for your product" on page 84. Perform a system reset. See "Resetting the system" on page 89. Do not move the product and the cradle during communication. Avoid communicating data under environments where static electricity can be easily generated. If the same error occurs, reconnect the cradle to start the communication again. If you still cannot solve the problem, contact Epson. See "Where to get help" on page 90. 88