Brother International MFC-J5720DW Basic Users Guide - Page 87

Copying Difficulties, PhotoCapture Center Difficulties, Software Difficulties, Difficulty, Suggestions

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Troubleshooting Copying Difficulties Difficulty Suggestions Vertical black lines or streaks appear in copies. Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip, scanner glass, and the white bar and white plastic above them. (See Cleaning the scanner on page 43.) Black marks or spots appear in copies. Black marks or spots on copies are typically caused by dirt or correction fluid on the scanner glass. Clean the scanner glass and white plastic above it. (See Cleaning the scanner on page 43.) Poor copy results when using the Try using the scanner glass. (See Using the scanner glass on page 25.) ADF. Fit to Page does not work correctly. Make sure the document is not skewed on the scanner glass. Reposition the document and try again. Scanning Difficulties Difficulty Poor scanning results when using the ADF.  Vertical black lines appear in the scanned data. Suggestions Clean the white bar and the glass strip underneath it. (See Cleaning the scanner on page 43.) Try using the scanner glass. (See Using the scanner glass on page 25.) PhotoCapture Center Difficulties Difficulty Suggestions Removable Disk does not work correctly. 1 Take out the memory card or USB flash drive and put it back in again. 2 If you have tried "Eject" from within Windows®, take out the memory card or USB flash drive before you continue. 3 If an error message appears when you try to eject the memory card or USB flash drive, it means the card is being accessed. Wait a while, and then try again. 4 If all of the above do not work, turn off your PC and machine, and then turn them on again. Part of my photo is missing when Make sure that Borderless printing and Cropping are turned off. B printed. (See Online User's Guide: Print Photos with Auto Cropping and Print Borderless Photos from Media.) Software Difficulties Difficulty Cannot install software or print. Suggestions (Windows®) Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software. 75

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Troubleshooting
75
B
Copying Difficulties
Difficulty
Suggestions
Vertical black lines or streaks
appear in copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip. Clean the glass strip, scanner glass, and the white bar and white
plastic above them. (See
Cleaning the scanner
on page 43.)
Black marks or spots appear in
copies.
Black marks or spots on copies are typically caused by dirt or correction fluid on
the scanner glass. Clean the scanner glass and white plastic above it.
(See
Cleaning the scanner
on page 43.)
Poor copy results when using the
ADF.
Try using the scanner glass. (See
Using the scanner glass
on page 25.)
Fit to Page does not work correctly.
Make sure the document is not skewed on the scanner glass.
Reposition the document and try again.
Scanning Difficulties
Difficulty
Suggestions
Poor scanning results when using
the ADF.
Vertical black lines appear in
the scanned data.
Clean the white bar and the glass strip underneath it. (See
Cleaning the scanner
on page 43.)
Try using the scanner glass. (See
Using the scanner glass
on page 25.)
PhotoCapture Center Difficulties
Difficulty
Suggestions
Removable Disk does not work
correctly.
1
Take out the memory card or USB flash drive and put it back in again.
2
If you have tried “Eject” from within Windows
®
, take out the memory card or
USB flash drive before you continue.
3
If an error message appears when you try to eject the memory card or USB
flash drive, it means the card is being accessed. Wait a while, and then try
again.
4
If all of the above do not work, turn off your PC and machine, and then turn
them on again.
Part of my photo is missing when
printed.
Make sure that Borderless printing and Cropping are turned off.
(See Online User’s Guide:
Print Photos with Auto Cropping
and
Print Borderless
Photos from Media
.)
Software Difficulties
Difficulty
Suggestions
Cannot install software or print.
(Windows
®
)
Run the
Repair MFL-Pro Suite
program on the CD-ROM. This program will repair
and reinstall the software.