Brother International MFC-J5720DW Basic Users Guide - Page 86

Sending Faxes (continued) Difficulty Transmission Verification Report says RESULT:NG. Vertical black lines when sending. Suggestions There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get RESULT:NG on the Transmission Verification Report, your machine may be out of memory. To gain extra memory, you can turn off Memory Receive (see Online User's Guide: Turn Off Memory Receive), print fax messages from the machine's memory (see Online User's Guide: Print a Fax Stored in the Machine's Memory), or cancel a Delayed Fax or Polling Job (see Online User's Guide: Cancel a Fax in Progress or Check and Cancel Pending Fax). If the problem continues, ask the telephone company to check your telephone line. If you often get transmission errors due to possible interference on the telephone line, try changing the machine's Compatibility setting to Basic(for VoIP). (See Telephone Line Interference or VoIP System on page 77.) Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip. (See Cleaning the scanner on page 43.) Handling Incoming Calls Difficulty The machine "hears" a voice as a CNG Tone. Sending a fax call to the machine. Custom features on a single line. Suggestions If Easy Receive is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax-receiving tones. Deactivate the machine by pressing . Try avoiding this problem by turning Easy Receive to Off. (See Online User's Guide: Set Easy Receive.) If you answered on an extension telephone, press your Fax Receive Code (the factory setting is l 5 1). If you answered on the external telephone (connected to the EXT. jack), press Fax Start, and then press Receive to receive the fax. When your machine answers, hang up. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail, an answering machine, an alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes. For example: If you subscribe to Call Waiting or another custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt the fax. Brother's ECM (Error Correction Mode) feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, we recommend using a separate telephone line with no custom features. 74