Brother International MFC-J5720DW Basic Users Guide - Page 84

Receiving Faxes Difficulty Cannot receive a fax. 72 Suggestions Make sure your machine has a dial tone by pressing Hook in Fax mode. If you hear static or interference on your fax line, call your local telephone provider. Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine. If you subscribe to DSL, VoIP or MagicJack services, call your service provider for connection instructions. If you have problems due to possible interference on the telephone line, you can change the compatibility setting. (See Telephone Line Interference or VoIP System on page 77.) Make sure the machine is in the correct Receive Mode. This is determined by the external devices and telephone subscriber services you have on the same line as the Brother machine. (See How to choose the correct Receive Mode on page 39.) If you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes, select Fax Only mode. If your Brother machine shares a line with an external answering machine, select External TAD mode. In External TAD mode, your Brother machine will automatically receive incoming faxes and voice callers will be able to leave a message on your answering machine. If your Brother machine shares the line with a Voice Mail subscriber service, see Online User's Guide: Voice Mail. If your Brother machine is on a line with the Distinctive Ring subscriber service, see Online User's Guide: Distinctive Ring. If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel mode, your Brother machine will automatically receive faxes and produce a pseudo/double-ring to alert you to answer voice calls. If you do not want your Brother machine to automatically answer incoming faxes, select Manual mode. In Manual mode, you must answer every incoming call and activate the machine to receive faxes. Another device or service at your location may be answering the call before your Brother machine answers. To test this, lower the Ring Delay setting:  If the Receive Mode is set to Fax Only or Fax/Tel, reduce the Ring Delay to 1 ring. (See Ring Delay on page 42.)  If the Receive Mode is set to External TAD, reduce the number of rings programmed on your answering machine to 2.  If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting. Have someone send you a test fax:  If you received the test fax successfully, your machine is operating correctly. Remember to reset your Ring Delay or answering machine setting back to your original setting. If receiving problems recur after resetting the Ring Delay, then a person, device, or subscriber service is answering the fax call before the machine has a chance to answer.  If you were not able to receive the fax, then another device or subscriber service may be interfering with your fax reception or there may be a problem with your fax line.