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Brother International MFC-J5720DW Basic Users Guide - Page 62

Check Paper, setting, Telephone Line Interference or, VoIP System, Using the ADF, Document jam

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Error Message Cause Action (MFC-J5520DW/J5620DW) Current Tray #1 Settings Current MP Tray Settings These messages are displayed when the Check Paper setting to confirm the paper type and size is enabled. To not display this confirmation message, set the Check Paper setting to Off. (See Check Paper setting on page 23.) (MFC-J5720DW) Current Tray #1 Settings Current Tray #2 Settings Current MP Tray Settings Data Remaining in Memory Print data is left in the machine's memory. Press . The machine will cancel the job and clear it from the memory. Try to print again. Disconnected The other person or other person's fax machine stopped the call. Document Jam/too Long The document was not inserted or fed correctly, or the document scanned from the ADF was too long. DR Mode in Use The machine is in Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode. High Temperature The room temperature is too high. Hub is Unusable. Image Too Long A hub or USB flash drive with hub has been connected to the USB direct interface. The proportions of your photo are irregular so effects could not be added. Try to send or receive again. If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic(for VoIP). (See Telephone Line Interference or VoIP System on page 77.) (See Using the ADF on page 24.) (See Document jam on page 58.) Set Distinctive Ring to Off. (See Online User's Guide: Register the Distinctive Ring Pattern.) After cooling the room, allow the machine to cool down to room temperature. Try again when the machine has cooled down. Hubs, including a USB flash drive that has a built-in hub, are not supported. Unplug the device from the USB direct interface. Choose a regularly proportioned image. Image Too Small The size of your photo is too small to Choose a larger image. trim. 50

Section	Page
Basic User’s Guide MFC-J5520DW MFC-J5620DW MFC-J5720DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Order Information	5
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	6
You can use the following features!	7
High capacity versatile paper handling	7
Mobile Connect	7
Web Connect / Brother Apps	7
Add Shortcuts	7
User's Guides and where to find them	8
The Online User’s Guide helps you get the most out of your machine.	9
If you have questions or problems, please take a look at your model’s FAQs.	10
Table of Contents	11
1 General information	13
How to use the documentation	13
Symbols and conventions	13
About Brother Utilities (Windows®)	13
Control panel overview	14
3.7\	16
Entering Text	20
Inserting spaces	20
Making corrections	20
2 Loading paper	21
Before loading paper	21
Loading paper in paper tray #1	21
Loading paper in paper tray #2 (MFC-J5720DW)	26
Loading paper in the multi-purpose tray (MP Tray)	29
Loading paper in the manual feed slot	31
Paper settings	34
Set Paper Size and Type	34
Check Paper setting	35
Recommended print media	35
Handling and using print media	35
3 Loading documents	36
How to load documents	36
Using the ADF	36
Document Sizes and Weights	36
How to load documents	36
Using the scanner glass	37
Document Sizes Supported	37
How to load documents	38
4 Printing from a computer	39
How to print a document	39
5 Copying	40
How to copy	40
Stop copying	40
Copy options overview	40
Paper Type	41
Paper Size	41
Tray Select	41
6 Scanning to a computer	42
Before scanning	42
How to scan a document as a PDF file using ControlCenter4 (Windows®)	42
How to scan a document as a PDF file using the Touchscreen	43
7 PhotoCapture Center: Printing photos from a memory card or USB flash drive	44
PhotoCapture Center operations (PHOTO mode)	44
How to print images	44
View Photos	44
PhotoCapture Center print settings overview	45
8 Telephone services and external devices	46
Telephone services overview	46
Voice mail	46
Distinctive Ring	46
Voice over Internet Protocol (VoIP)	46
Connecting an external telephone answering device (TAD)	47
External and extension telephones	47
9 Sending a fax	48
How to send a fax	48
Stop faxing	49
How to store numbers	49
Storing a pause	49
Storing Address Book numbers	50
How to set your Station ID	50
10 Receiving a fax	51
Receive Modes	51
How to choose the correct Receive Mode	51
Receive Modes overview	52
Fax Only	52
Fax/Tel	52
Manual	53
External TAD	53
Receive Mode settings	54
Ring Delay	54
F/T Ring Time (Fax/Tel mode only)	54
A Routine maintenance	55
How to clean and check the machine	55
Cleaning the scanner	55
Checking the print quality	56
Checking the print alignment	57
B Troubleshooting	59
Identifying the problem	59
Error and maintenance messages	59
Error animations	69
Transferring your faxes or Fax Journal report	69
Transferring faxes to another fax machine	69
Transferring faxes to your PC	69
Transferring the Fax Journal report to another fax machine	70
Document jam	70
Document is jammed in the top of the ADF	70
Document is jammed inside the ADF	71
Paper scraps are jammed in the ADF	71
Printer jam or paper jam	72
Additional paper jam clear operations	77
Troubleshooting for Wireless LAN setup	78
Wireless LAN report	78
If you are having difficulty with your machine	79
Dial Tone detection	89
Telephone Line Interference or VoIP System	89
Machine Information	90
Checking the serial number	90
Checking the firmware version	90
Reset operations overview	90
How to reset the machine	91
Index	92
Supplies	95

Match case Limit results 1 per page

(MFC-J5520DW/J5620DW)

Current Tray #1

Settings

Current MP Tray

Settings

(MFC-J5720DW)

Current Tray #1

Settings

Current Tray #2

Settings

Current MP Tray

Settings

These messages are displayed when

the Check Paper setting to confirm

the paper type and size is enabled.

To not display this confirmation

message, set the Check Paper

setting to

Off

. (See

Check Paper

setting

on page 23.)

Data Remaining in

Memory

Print data is left in the machine's

memory.

Press

. The machine will cancel

the job and clear it from the memory.

Try to print again.

Disconnected

The other person or other person's

fax machine stopped the call.

Try to send or receive again.

If calls are stopped repeatedly and

you are using a VoIP (Voice over IP)

system, try changing the

Compatibility to

Basic(for VoIP)

(See

Telephone Line Interference or

VoIP System

on page 77.)

Document Jam/too Long

The document was not inserted or fed

correctly, or the document scanned

from the ADF was too long.

(See

Using the ADF

on page 24.)

(See

Document jam

on page 58.)

DR Mode in Use

The machine is in Distinctive Ring

mode. You cannot change the

Receive Mode from

Manual

another mode.

Set Distinctive Ring to

Off

(See Online User’s Guide:

the Distinctive Ring Pattern

High Temperature

The room temperature is too high.

After cooling the room, allow the

machine to cool down to room

temperature. Try again when the

machine has cooled down.

Hub is Unusable.

A hub or USB flash drive with hub has

been connected to the USB direct

interface.

Hubs, including a USB flash drive that

has a built-in hub, are not supported.

Unplug the device from the USB

direct interface.

Image Too Long

The proportions of your photo are

irregular so effects could not be

added.

Choose a regularly proportioned

image.

Image Too Small

The size of your photo is too small to

trim.

Choose a larger image.

Error Message

Cause

Action