Brother International MFC-J5720DW Basic Users Guide - Page 85

Sending Faxes, Receiving Faxes continued, Start, Difficulty, Suggestions

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Troubleshooting Receiving Faxes (continued) Difficulty Cannot receive a fax. (continued) Suggestions If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. (See Online User's Guide: External TAD (Telephone Answering Device).) 1 Plug the telephone line cord directly from the wall telephone jack to your Brother machine's LINE jack. 2 Remove the protective cap from your Brother machine's EXT. jack, and then plug the telephone line cord from your answering machine into the EXT. jack. 3 Set your answering machine to answer within 4 rings. If you are having problems receiving faxes or voice messages, set your answering machine to answer within 2 or 3 rings. 4 Record the outgoing message on your answering machine.  Record five seconds of silence at the beginning of your outgoing message.  Limit your speaking to 20 seconds.  End your outgoing message with your Fax Receive Code for people sending manual faxes. For example: "After the beep, leave a message or press l 5 1 and Start to send a fax." 5 Set your answering machine to answer calls. 6 Set your Brother machine's Receive Mode to External TAD. (See How to choose the correct Receive Mode on page 39.) Make sure your Brother machine's Easy Receive feature is turned On. Easy Receive is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone. (See Online User's Guide: Set Easy Receive.) If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP). (See Telephone Line Interference or VoIP System on page 77.) Sending Faxes Difficulty Cannot send a fax. Poor fax send quality. B Suggestions Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine. Print the Transmission Verification Report and check for an error. (See Online User's Guide: Print Reports.) Ask the other party to check that the receiving machine has paper. If you subscribe to DSL, VoIP, or MagicJack services, contact your service provider for connection instructions. Try changing your resolution to Fine or S.Fine. Make a copy to check your machine's scanner operation. If the copy quality is poor, clean the scanner. (See Cleaning the scanner on page 43.) 73

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Troubleshooting
73
B
Cannot receive a fax.
(continued)
If you are using a telephone answering machine (
External TAD
mode) on the
same line as the Brother machine, make sure your answering machine is set up
correctly.
(See Online User’s Guide:
External TAD (Telephone Answering Device)
.)
1
Plug the telephone line cord directly from the wall telephone jack to your
Brother machine’s LINE jack.
2
Remove the protective cap from your Brother machine’s EXT. jack, and then
plug the telephone line cord from your answering machine into the EXT. jack.
3
Set your answering machine to answer within 4 rings.
If you are having problems receiving faxes or voice messages, set your
answering machine to answer within 2 or 3 rings.
4
Record the outgoing message on your answering machine.
Record five seconds of silence at the beginning of your outgoing
message.
Limit your speaking to 20 seconds.
End your outgoing message with your Fax Receive Code for people
sending manual faxes. For example: “After the beep, leave a message or
press
l
51
and
Start
to send a fax.”
5
Set your answering machine to answer calls.
6
Set your Brother machine’s Receive Mode to
External TAD
. (See
How to
choose the correct Receive Mode
on page 39.)
Make sure your Brother machine’s Easy Receive feature is turned On. Easy
Receive is a feature that allows you to receive a fax even if you have answered
the call on an external or extension telephone.
(See Online User’s Guide:
Set Easy Receive
.)
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to
Basic(for VoIP)
.
(See
Telephone Line Interference or VoIP System
on page 77.)
Sending Faxes
Difficulty
Suggestions
Cannot send a fax.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack inside the machine.
Print the Transmission Verification Report and check for an error.
(See Online User’s Guide:
Print Reports
.)
Ask the other party to check that the receiving machine has paper.
If you subscribe to DSL, VoIP, or MagicJack services, contact your service
provider for connection instructions.
Poor fax send quality.
Try changing your resolution to
Fine
or
S.Fine
. Make a copy to check your
machine’s scanner operation. If the copy quality is poor, clean the scanner.
(See
Cleaning the scanner
on page 43.)
Receiving Faxes (continued)
Difficulty
Suggestions