Brother International MFC-J5720DW Basic Users Guide - Page 81

Print Quality Difficulties continued, Media Type, Slow Drying Paper, Basic, Print Settings

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Troubleshooting Print Quality Difficulties (continued) Difficulty The machine prints blank pages. Suggestions Check the print quality. (See Checking the print quality on page 44.) Make sure you are using Genuine Brother Innobella Ink. To prolong print head life, provide the best ink cartridge economy and maintain print quality, we do not recommend frequently unplugging the machine and/or leaving the machine unplugged for extended periods of time. We recommend using to power down the machine. Using allows minimal power to the machine, resulting in periodic, but less frequent cleaning of the print head. Characters and lines are blurred. Check the printing alignment. (See Checking the print alignment on page 45.) Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper guides are adjusted correctly. (See Before loading paper on page 9.) Make sure the Jam Clear Cover is closed correctly. Smudge or stain at the top center of Make sure the paper is not too thick or curled. the printed page. (See Online User's Guide: Acceptable Paper and Other Print Media.) Printing appears dirty or ink seems Make sure you are using the recommended types of paper. to run. (See Online User's Guide: Acceptable Paper and Other Print Media.) Do not handle the paper until the ink is dry. Make sure the printing surface is face down in the paper tray. Make sure you are using Genuine Brother Innobella Ink. If you are using photo paper, make sure that you have set the correct paper type. If you are printing a photo from your PC, set the Media Type in the printer driver. Ink is smudged or wet when using Be sure to check the front and back of the paper. Place the glossy surface (printing glossy photo paper. surface) face down. (See Set Paper Size and Type on page 22.) If you use glossy photo paper, make sure that the paper type setting is correct. Printouts appear dirty or the paper (PC print for Windows®) jams when using Ledger paper. Check Slow Drying Paper in the Basic tab of the printer driver. (PC print for Macintosh) Select Print Settings from drop-down list and then check Slow Drying Paper of the printer driver. B (Copy) Adjust the copy density to make copies lighter. (See Online User's Guide: Adjust the Copy Density.) Stains appear on the reverse side or at the bottom of the page. Make sure the printer platen is not dirty with ink. (See Online User's Guide: Clean the Machine's Printer Platen.) Make sure you are using Genuine Brother Innobella Ink. Make sure you are using the paper support flap. (See Before loading paper on page 9.) Make sure the paper feed rollers are not dirty with ink. (See Online User's Guide: Clean the Paper Feed Rollers.) The machine prints dense lines on (Windows®) the page. Select Reverse Order in the Basic tab of the printer driver. 69

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Troubleshooting
69
B
The machine prints blank pages.
Check the print quality. (See
Checking the print quality
on page 44.)
Make sure you are using Genuine Brother Innobella Ink.
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using
to power down the machine. Using
allows minimal power to the
machine, resulting in periodic, but less frequent cleaning of the print head.
Characters and lines are blurred.
Check the printing alignment. (See
Checking the print alignment
on page 45.)
Printed text or images are skewed.
Make sure the paper is loaded correctly in the paper tray and the paper guides are
adjusted correctly. (See
Before loading paper
on page 9.)
Make sure the Jam Clear Cover is closed correctly.
Smudge or stain at the top center of
the printed page.
Make sure the paper is not too thick or curled.
(See Online User’s Guide:
Acceptable Paper and Other Print Media
.)
Printing appears dirty or ink seems
to run.
Make sure you are using the recommended types of paper.
(See Online User’s Guide:
Acceptable Paper and Other Print Media
.)
Do not handle the paper until the ink is dry.
Make sure the printing surface is face down in the paper tray.
Make sure you are using Genuine Brother Innobella Ink.
If you are using photo paper, make sure that you have set the correct paper type.
If you are printing a photo from your PC, set the
Media Type
in the printer driver.
Ink is smudged or wet when using
glossy photo paper.
Be sure to check the front and back of the paper. Place the glossy surface (printing
surface) face down. (See
Set Paper Size and Type
on page 22.)
If you use glossy photo paper, make sure that the paper type setting is correct.
Printouts appear dirty or the paper
jams when using Ledger paper.
(PC print for Windows
®
)
Check
Slow Drying Paper
in the
Basic
tab of the printer driver.
(PC print for Macintosh)
Select
Print Settings
from drop-down list and then check
Slow Drying Paper
of
the printer driver.
(Copy)
Adjust the copy density to make copies lighter.
(See Online User’s Guide:
Adjust the Copy Density
.)
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink.
(See Online User’s Guide:
Clean the Machine’s Printer Platen
.)
Make sure you are using Genuine Brother Innobella Ink.
Make sure you are using the paper support flap.
(See
Before loading paper
on page 9.)
Make sure the paper feed rollers are not dirty with ink.
(See Online User’s Guide:
Clean the Paper Feed Rollers
.)
The machine prints dense lines on
the page.
(Windows
®
)
Select
Reverse Order
in the
Basic
tab of the printer driver.
Print Quality Difficulties (continued)
Difficulty
Suggestions