Brother International MFC-J5720DW Basic Users Guide

Brother International MFC-J5720DW Manual

Get Brother International MFC-J5720DW PDF manuals and user guides View all Brother International MFC-J5720DW manuals
Add to My Manuals
Save this manual to your list of manuals

Brother International MFC-J5720DW manual content summary:

  • Brother International MFC-J5720DW | Basic Users Guide - Page 1
    Basic User's Guide MFC-J5520DW MFC-J5620DW MFC-J5720DW Version 0 USA/CAN
  • Brother International MFC-J5720DW | Basic Users Guide - Page 2
    contact Customer Service Please complete this information for future reference: Model Number: MFC-J5520DW, MFC-J5620DW and MFC-J5720DW (Circle your model number) Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User's Guide with your
  • Brother International MFC-J5720DW | Basic Users Guide - Page 3
    Fax Machine/Multi-Function Center needs. Download the latest software documents and utilities, read FAQs and troubleshooting tips, and learn how to get the most from your Brother product. http://support.brother.com NOTE • Check here for Brother driver updates. • To keep your machine's performance up
  • Brother International MFC-J5720DW | Basic Users Guide - Page 4
    the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437) or visit http://www.brother-usa.com/service. Service Center Locations (Canada only) For the location of a Brother authorized service center, visit http://www.brother.ca/support. Ordering accessories and supplies
  • Brother International MFC-J5720DW | Basic Users Guide - Page 5
    ) Ink Cartridge High Yield (red) Premium Plus Glossy Photo Paper (Ledger size / 20 sheets) (Letter size / 20 sheets) (4"  6" size / 20 sheets) Multipurpose Paper - Plain Paper (Letter size / 500 sheets) Plain Inkjet Paper (Ledger size / 100 sheets) Telephone Line Cord Basic User's Guide
  • Brother International MFC-J5720DW | Basic Users Guide - Page 6
    AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME Publication Notice Under the supervision of Brother Industries, Ltd., these products' manuals have been compiled and published, covering
  • Brother International MFC-J5720DW | Basic Users Guide - Page 7
    from your machine without your computer. (See Web Connect Guide at solutions.brother.com/manuals.) Printing Scanning 2 80 4 250 1 Manual Feed Slot - - - - 1 sheet 2 MP Tray 80 sheets 3 Tray 1 250 sheets / Up to Ledger or A3 4 Tray 2 (MFC-J5720DW only) 250 sheets / Up to Ledger or A3 Mobile
  • Brother International MFC-J5720DW | Basic Users Guide - Page 8
    User's Guide, and additional information about the machine's settings and operations, security features, troubleshooting tips, and maintenance instructions. HTML / CD-ROM (Windows®) / Brother Solution Center 1 (Macintosh) In addition to information about the PC-Print, Scan, Copy, Fax (MFC models
  • Brother International MFC-J5720DW | Basic Users Guide - Page 9
    Summary 4 Step-by-Step Instructions Where can I find the Online User's Guide? (Windows®) Click (Start) > All Programs > Brother > Brother Utilities > MFC-XXXX (XXXX is your model name.) > Support > User's Guides. (Windows® 8) Tap or click (Brother Utilities) > MFC-XXXX (XXXX is your model
  • Brother International MFC-J5720DW | Basic Users Guide - Page 10
    model's FAQs.  Provides several ways to search  Displays related questions for additional information  Receives regular updates based on customer feedback * The FAQ home page will vary depending on your model. Where can I find these FAQs? Brother Solutions Center http://support.brother.com viii
  • Brother International MFC-J5720DW | Basic Users Guide - Page 11
    Brother Utilities (Windows 1 Control panel overview 2 3.7" Touchscreen LCD 4 Entering Text 8 2 Loading paper 9 Before loading paper 9 Loading paper in paper tray #1 ....... 9 Loading paper in paper tray #2 (MFC-J5720DW 27 5 Copying 28 How to copy 28 Stop copying 28 Copy options overview
  • Brother International MFC-J5720DW | Basic Users Guide - Page 12
    the print alignment ..... 45 B Troubleshooting 47 Identifying the problem 47 Error and maintenance messages 47 Error animations 57 Transferring your faxes or Fax Journal report 57 Document jam 58 Printer jam or paper jam 60 Troubleshooting for Wireless LAN setup 66 Wireless LAN report 66 If
  • Brother International MFC-J5720DW | Basic Users Guide - Page 13
    an application launcher that offers convenient access to all Brother applications installed on your device. a (Windows® XP, Windows Vista® and 1 Windows® 7) Click (Start) > All Programs > Brother > (Brother Utilities). (Windows® 8) Tap or click (Brother Utilities) either on the Start screen or
  • Brother International MFC-J5720DW | Basic Users Guide - Page 14
    have the same 3.7" Touchscreen LCD and Touchpanel. 1 1 NOTE Most of the illustrations in this User's Guide show the MFC-J5720DW. 1 3.7" Touchscreen LCD (Liquid Crystal Display) Access the menus and options you want by pressing them as they are displayed on the Touchscreen LCD. You can
  • Brother International MFC-J5720DW | Basic Users Guide - Page 15
    an external telephone or TAD, it is always available. If you turn off the machine using , it still periodically cleans the print head to maintain print quality. To prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected to the power
  • Brother International MFC-J5720DW | Basic Users Guide - Page 16
    features, such as Photo, Web, Apps and Ledger Copy Shortcuts. Shortcut screens 1 1 234 8 Create Shortcuts for frequently-used operations, such as sending a fax, making a copy, scanning and using Web Connect. (For instructions, see Online User's Guide: Save Your Favorite Settings as a Shortcut.) 4
  • Brother International MFC-J5720DW | Basic Users Guide - Page 17
    your wireless settings. For more information, see Quick Setup Guide. 3 Ink Displays the available ink volume. Press to access the Ink menu. When an ink cartridge is near the end of its life or having a problem, an error icon appears on the ink color. (See Online User's Guide: Check the Ink Volume
  • Brother International MFC-J5720DW | Basic Users Guide - Page 18
    Preview is set to Off, Stored Faxes displays how many received faxes are in the machine's memory. Press Print to print the faxes. 10 New Fax(es): 10 The warning icon appears when there is an error or maintenance. Press Detail to view the message, and then press to return to Ready
  • Brother International MFC-J5720DW | Basic Users Guide - Page 19
    , clean the print head and check the available ink volume. You can also use the Maintenance solution menu Manual NOTE When the Distinctive Ring feature is turned on, the Touchscreen displays D/R. For more information, see Online User's Guide: Distinctive Ring. 3 Wi-Fi Press to set up a wireless
  • Brother International MFC-J5720DW | Basic Users Guide - Page 20
    Chapter 1 Entering Text 1 When you must enter text into the machine, a keyboard appears on the Touchscreen. Press to cycle between letters, numbers and special characters. NOTE To change between lowercase or uppercase letters, press . Inserting spaces 1 To enter a space, press Space or c.
  • Brother International MFC-J5720DW | Basic Users Guide - Page 21
    been set in the machine or printer driver. (See Set Paper Size and Type on page 22.)  If the Check Paper setting is On, the machine will display a message asking if you want to change the paper type and paper size when you pull Tray #1 or Tray #2 (MFC-J5720DW) out of the machine or
  • Brother International MFC-J5720DW | Basic Users Guide - Page 22
    face down. Check that the paper is flat in the tray. Landscape orientation 2 b Gently press and slide the paper guides (1) to fit the paper size. Make sure the triangular mark (2) on the paper guide (1) lines up with the mark for the paper size you are using. 2 1 c Fan the stack of paper well
  • Brother International MFC-J5720DW | Basic Users Guide - Page 23
    as shown in the illustration. 1 g Slowly push the paper tray completely 2 into the machine. h Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). 2 1 i Change the paper size setting in the machine's menu, if needed. (See Set Paper Size and Type
  • Brother International MFC-J5720DW | Basic Users Guide - Page 24
    guide (1) lines up with the mark for the paper size you are using. 2 f Gently adjust the paper guides (1) to fit the paper. Make sure the paper guides paper is flat in the tray. Portrait orientation 2 1 (MFC-J5520DW/J5620DW) Go to step i. (MFC-J5720DW) Go to step h. h Extend Tray #2 under Tray
  • Brother International MFC-J5720DW | Basic Users Guide - Page 25
    -J5520DW/J5620DW) 2 3 Lift the A4/LTR stopper (1) if Letter or A4 size paper is in Tray #2. (MFC-J5720DW) 1 j Unfold the paper support flap. 4 Slowly push Tray #2 completely into the machine. k Change the paper size setting in the machine's menu, if needed. (See Set Paper Size and Type
  • Brother International MFC-J5720DW | Basic Users Guide - Page 26
    Chapter 2 Loading paper in paper tray #2 (MFC-J5720DW) 2 Paper size and loading orientation 2 The paper extended.) See the details in this chapter. For information about other paper sizes, see Online User's Guide: Load Paper in Paper Tray #2. When using Ledger or A3 size paper: 2 a Pull Tray
  • Brother International MFC-J5720DW | Basic Users Guide - Page 27
    (1) lines up with the mark for the paper size you are using. 2 1 Loading paper f Gently adjust the paper guides (1) to fit the paper. Make sure the paper guides touch the sides of the paper. 1 2 g Check that the paper is flat in the tray and below the maximum paper mark (1). Overfilling the
  • Brother International MFC-J5720DW | Basic Users Guide - Page 28
    A3 size, so it is even with Tray #2. k Close the output paper tray cover and slowly push Tray #1 completely into the machine. l Unfold the paper support flap. j Open the output paper tray and lift the A4/LTR stopper (1) if Letter or A4 size paper is in Tray #1. 1 m Change the paper size
  • Brother International MFC-J5720DW | Basic Users Guide - Page 29
    A6 Photo Photo L Photo 2L Index card Envelope Portrait orientation See the details in this chapter. For information about other paper sizes, see Online User's Guide: Load Paper in the Multi-purpose Tray (MP Tray). b Using both hands, pull up the paper tray until it locks into place. 17
  • Brother International MFC-J5720DW | Basic Users Guide - Page 30
    Chapter 2 c Lift up the paper support. f Gently load the paper in the MP Tray with the printing surface face up. Make sure you load the paper in the MP Tray, and not the manual feed slot. Landscape orientation 2 d Gently press and slide the MP Tray paper guides to the width of the paper you
  • Brother International MFC-J5720DW | Basic Users Guide - Page 31
    Using both hands, gently adjust the MP Tray paper guides to fit the paper. h Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). Loading paper Loading paper in the manual feed slot 2 Use the manual feed slot to load special print media, one sheet
  • Brother International MFC-J5720DW | Basic Users Guide - Page 32
    to open the upper cover (1) and MP Tray (2). c Press the corners and sides of the envelopes to make them as flat as possible. 1 2 b Slide the manual feed slot paper guides to match the width of the envelope you are using. d Load only one envelope in the
  • Brother International MFC-J5720DW | Basic Users Guide - Page 33
    Loading paper e Using both hands, gently adjust the manual feed slot paper guides to fit the envelope. g Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). 2 f Put one envelope in the manual feed slot until the front edge touches the paper feed
  • Brother International MFC-J5720DW | Basic Users Guide - Page 34
    the following sizes of paper for copies: Letter, Legal, Ledger, Folio, A4, A5, A3, Executive and Photo (4"  6")/(10  15 cm), and the following (MFC-J5720DW), or MP Tray. d Do one of the following:  If you pressed Tray #1 or MP Tray, press Paper Type. Press Plain Paper, Inkjet Paper, Brother BP71
  • Brother International MFC-J5720DW | Basic Users Guide - Page 35
    Press All Settings. c Swipe up or down or press a or b to display General Setup. d Press General Setup. e Swipe up or down or press a or b to display Tray Setting. f best print quality, we recommend using the following paper: 2 Brother paper Paper Type Premium Plus Glossy Photo  Ledger  Letter
  • Brother International MFC-J5720DW | Basic Users Guide - Page 36
    document feeder (ADF) and from the scanner glass. NOTE (MFC-J5720DW) 2-sided documents can be faxed, copied, or scanned up to Legal size using the ADF. Using the ADF 3 The ADF can hold up to 35 pages (MFC-J5520DW/J5620DW) or 50 pages (MFC-J5720DW) and feed each sheet individually. Use paper that is
  • Brother International MFC-J5720DW | Basic Users Guide - Page 37
    paper guides (1) to fit the width of your document. 1 Loading documents NOTE • DO NOT load your document underneath the supports (1). the ADF document support. Using the scanner glass 3 Use the scanner glass to fax, copy, or scan one page at a time. Document Sizes Supported 3 Length: Width
  • Brother International MFC-J5720DW | Basic Users Guide - Page 38
    Chapter 3 How to load documents 3 NOTE To use the scanner glass, the ADF must be empty and the ADF document support must be closed. a Lift the document cover. b Place the document face down in the upper left corner of the scanner glass. 1 1 Document Cover c Close the
  • Brother International MFC-J5720DW | Basic Users Guide - Page 39
    printer driver. For more information and detailed instructions on printing, see Online User's Guide: Print. a Install the Brother printer driver from the Installer CD-ROM or from Brother Solutions Center. (See Quick Setup Guide  Orientation  Color / Grayscale  Ink Save Mode  Scaling  2-sided /
  • Brother International MFC-J5720DW | Basic Users Guide - Page 40
     Paper Size  Tray Select For more information about changing the following copy options, see Online User's Guide: Copy.  Quality  Enlarge/Reduce  Page Layout  2 in 1 (ID)  Stack/Sort  Density  Ink Save Mode  Thin Paper Copy  Book Copy  Watermark Copy  Remove Background Color  2-sided
  • Brother International MFC-J5720DW | Basic Users Guide - Page 41
    , see Online User's Guide: Change the Tray Setting for Copy. a Load your document. b Press (Copy). c Enter the number of copies you want. d Press Options. e Swipe up or down or press a or b to display Tray Select. f Press Tray Select. g Press Tray #1, Tray #2 (MFC-J5720DW), MP Tray, or
  • Brother International MFC-J5720DW | Basic Users Guide - Page 42
    a TCP/IP address.  Install the scanner drivers from the Installer CD-ROM. (See Quick Setup Guide.)  Configure the machine with a TCP/IP address if network scanning does not work. For more information, see Online User's Guide: Configure Network Scanning for Windows®. How to scan a document as a PDF
  • Brother International MFC-J5720DW | Basic Users Guide - Page 43
    needed. 1 For MFC-J5720DW i Press OK. j Press Start. The machine starts scanning. NOTE The following scan modes are available: 6 • to OCR • to File • to Image • to Media • to E-mail • to E-mail Server • to FTP • to Network • to Web • WS Scan 1 (Web Services Scan) 1 Windows® users only
  • Brother International MFC-J5720DW | Basic Users Guide - Page 44
    media slot cover. e Press View Photos. Press OK. f Do one of the following:  To choose the photos you want to print, or to print multiple copies of an image, go to step g.  To print all the photos, press Print All. Press Yes to confirm. Go to step j. g Swipe left or right
  • Brother International MFC-J5720DW | Basic Users Guide - Page 45
    settings after printing is complete. NOTE You can save the print settings you use most often by setting them as the default. (See Online User's Guide: Set Your Changes as the New Defaults for Photos.) 7 33
  • Brother International MFC-J5720DW | Basic Users Guide - Page 46
    overview 8 NOTE Important information and setup instructions for the telephone services are in the Online User's Guide. To download the Online User's Guide, visit at solutions.brother.com/manuals and go to your model's Manual page. Your machine supports the Caller ID and Distinctive Ring subscriber
  • Brother International MFC-J5720DW | Basic Users Guide - Page 47
    limiting your speaking to 20 seconds. For more information and setup instructions:  (See Online User's Guide: External TAD (Telephone Answering Device).)  (See Online User's Guide: Connect an External TAD.)  (See Online User's Guide: Record an Outgoing Message (OGM) on the External TAD.) External
  • Brother International MFC-J5720DW | Basic Users Guide - Page 48
    finished changing options, press OK. For more advanced fax-sending operations and settings, see Online User's Guide: Send a Fax and Fax Reports.  Fax Resolution  Contrast  2-sided Fax (MFC-J5720DW)  Glass Scan Size  Color Fax Transmission  Preview Outgoing Fax  Faxing at the end of a call
  • Brother International MFC-J5720DW | Basic Users Guide - Page 49
    Call  Caller ID history NOTE • To preview a fax message before sending it, set Preview to On. (See Online User's Guide: Preview an Outgoing Fax.) • If your network supports the LDAP protocol you can search for fax numbers and email addresses on your server. For more information, see Online User
  • Brother International MFC-J5720DW | Basic Users Guide - Page 50
    (up to 20 digits) using the Touchscreen. Press OK. NOTE If you downloaded Internet Fax (I-Fax): To store an email address to use with Internet Fax Settings. c Swipe up or down or press a or b to display Initial Setup. Press Initial Setup. d Press Station ID. e Press Fax. f Enter your fax number (up
  • Brother International MFC-J5720DW | Basic Users Guide - Page 51
    10 The correct Receive Mode is determined by the external devices and telephone subscriber services (such as Voice Mail and Distinctive Ring) you will be using on the same line as the Brother few faxes? Choose Manual as your Receive Mode. You control the telephone line and must answer every call
  • Brother International MFC-J5720DW | Basic Users Guide - Page 52
    Mode, make sure the Distinctive Ring feature is set to Off. (See Online User's Guide: Register the Distinctive Ring Pattern.) i Press Fax Only, Fax/Tel, External TAD or Manual. j Press . Receive Modes overview 10 Some Receive Modes answer automatically (Fax Only and Fax/Tel). You may want to
  • Brother International MFC-J5720DW | Basic Users Guide - Page 53
    fax Manual 10 Manual mode turns off all automatic answering operations unless you are using the Distinctive Ring feature. To receive a fax in Manual mode, same line as the machine. (See Online User's Guide: Set Easy Receive.) External TAD 10 External TAD mode lets an external answering device manage
  • Brother International MFC-J5720DW | Basic Users Guide - Page 54
    Guide: Operation from External and Extension Telephones and Set Easy Receive.) a Press (Settings). b Press All Settings. c Swipe up or down or press a or b to display Fax. d Press Fax. e Swipe up or down or press a or b to display Setup Receive. f Press Setup mode only) 10 When your machine
  • Brother International MFC-J5720DW | Basic Users Guide - Page 55
    and open the ADF cover. Clean the white bar (1) and the glass strip (2) with a soft lint-free cloth moistened with a non-flammable glass cleaner. 1 2 e (MFC-J5720DW) Close the ADF cover. A c In the ADF unit, clean the white bar (1) and the glass strip (2) with a lint-free cloth moistened with a non
  • Brother International MFC-J5720DW | Basic Users Guide - Page 56
    to check the print quality of each color. Following the instructions on the Touchscreen, press 1, 2, 3 or 4 Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head up to five more times. If the print has not improved, contact Brother Customer Service. (See Brother
  • Brother International MFC-J5720DW | Basic Users Guide - Page 57
    Letter, A4 and Executive Ledger, A3, Legal, Folio, A5, A6, envelopes, Photo (4"  6")/(10  15 cm), Photo L (3.5"  5")/(89  127 mm), Photo 2L (5"  7")/(13  f Press Basic alignment or Advanced alignment. g Following the instructions on the Touchscreen, load plain paper of the selected size
  • Brother International MFC-J5720DW | Basic Users Guide - Page 58
    blurry. After the print alignment is adjusted properly, text looks sharp. j Press . NOTE For more information about cleaning and checking the machine, see Online User's Guide: Clean Your Brother Machine and Check Your
  • Brother International MFC-J5720DW | Basic Users Guide - Page 59
    Solutions Center offers the latest FAQs and troubleshooting tips. Visit http://support.brother.com. Identifying the problem B First, check the following.  The machine's power cord is connected correctly and the machine's power switch is turned on.  All of the protective parts have been removed
  • Brother International MFC-J5720DW | Basic Users Guide - Page 60
    white. Action Replace the ink cartridges. (See Online User's Guide: Replace the Ink Cartridges.) NOTE The machine will ink cartridge in the following cases: • If you unplug the machine or take out the ink cartridge. • (Windows®) If you select Slow Drying Paper in the Basic tab of the printer driver
  • Brother International MFC-J5720DW | Basic Users Guide - Page 61
    . If the error is not cleared, call Brother Customer Service. The ink cartridge must be replaced. Replace the ink cartridge with a new, genuine Brother ink cartridge. The new ink cartridge has an air bubble. Slowly turn the ink cartridge so that the ink supply port is pointing downward, and then
  • Brother International MFC-J5720DW | Basic Users Guide - Page 62
    setting on page 23.) (MFC-J5720DW) Current Tray #1 Settings Current cannot change the Receive Mode from Manual to another mode. High Temperature Ring to Off. (See Online User's Guide: Register the Distinctive Ring Pattern.) After a built-in hub, are not supported. Unplug the device from the USB
  • Brother International MFC-J5720DW | Basic Users Guide - Page 63
    machine requires, the faster these boxes will fill up. Action The ink absorber box or flushing box must be replaced. Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced. (See Brother numbers on page i.) Other reasons for cleaning are: 1 After a paper
  • Brother International MFC-J5720DW | Basic Users Guide - Page 64
    either corrupted, incorrectly formatted, or there is a problem with the memory card. The memory card or service from your telephone company. An ink cartridge is not installed correctly. Action Order a new ink cartridge the ink cartridges, see Online User's Guide: Replace the Ink Cartridges. After
  • Brother International MFC-J5720DW | Basic Users Guide - Page 65
    jammed paper by following the steps. (See Printer jam or paper jam on page 60.) If this error occurs often during 2-sided copying or 2-sided printing, the paper feed rollers may be stained with ink. Clean the paper feed rollers. (See Online User's Guide: Clean the B Paper Feed Rollers.) Out
  • Brother International MFC-J5720DW | Basic Users Guide - Page 66
    jammed paper by following the steps. (See Printer jam or paper jam on page 60.) If there is a repeat paper jam, try another paper jam operation. (See Additional paper jam clear operations on page 65.) (MFC-J5520DW/J5620DW) Paper Tray not detected (MFC-J5720DW) Paper Tray #1 not detected The paper
  • Brother International MFC-J5720DW | Basic Users Guide - Page 67
    in the memory. (See Transferring your faxes or Fax Journal report on page 57.) If the problem continues, call Brother Customer Service. Unusable Device Disconnect device from front connector & turn machine off & then on A broken device is connected to the USB direct interface. Unplug the device
  • Brother International MFC-J5720DW | Basic Users Guide - Page 68
    , make sure the paper size you choose in the printer driver matches the size of paper in the tray. For more information, see Online User's Guide: Change the Paper Size (Windows®) or Change the Paper Size (Macintosh). Follow the instructions on the Touchscreen and try to print again. Configure
  • Brother International MFC-J5720DW | Basic Users Guide - Page 69
    Troubleshooting Error animations B Error animations display step-by-step instructions to display Service. e Press Service. f turn on PC-FAX Receive on the PC. Do one of the following: (Windows® XP, Windows Vista® and Windows® 7) From (Start), select All Programs, Brother, Brother Utilities, MFC
  • Brother International MFC-J5720DW | Basic Users Guide - Page 70
    See Online User's Guide: Use PC-Fax Receive to transfer Received Faxes to Your Computer (Windows® only).) If displays a message asking if you also want to turn on the backup print option.  To exit and down or press a or b to display Service. e Press Service. f Press Data Transfer. g Press Report
  • Brother International MFC-J5720DW | Basic Users Guide - Page 71
    the ADF B a Take any paper that is not jammed out of the ADF. b Lift the document cover. c Pull the jammed document out to the right. Troubleshooting Paper scraps are jammed in the ADF B a Lift the document cover. b Insert a piece of stiff paper, such as cardstock, into the ADF to push any
  • Brother International MFC-J5720DW | Basic Users Guide - Page 72
    Printer jam or paper jam B Follow these steps to locate and remove the . d Pull out the jammed paper (1). 1 e Lift the Jam Clear Flap, and remove the jammed paper. 1 (MFC-J5720DW) Pull Tray #1 and then Tray #2 (2) completely out of the machine. f Make sure you look carefully inside the machine
  • Brother International MFC-J5720DW | Basic Users Guide - Page 73
    -J5520DW/J5620DW) Put Tray #1 firmly back in the machine. Troubleshooting i Slowly pull the jammed paper (1) out of the machine. 1 (MFC-J5720DW) Put Tray #1 and then Tray #2 firmly back in the machine. h Using both hands, use the finger holds on each side of the machine to lift
  • Brother International MFC-J5720DW | Basic Users Guide - Page 74
    remove the jammed paper, lift the cover (1) forward and push the release lever (2) toward the back of the machine. Then remove the paper. 1 2 • If ink gets on your skin or clothing, immediately wash it off with soap or detergent. k Gently close the scanner cover using the finger holds on each
  • Brother International MFC-J5720DW | Basic Users Guide - Page 75
    and Jam Clear Cover. Make sure the covers are closed completely. Troubleshooting If the Touchscreen displays Paper Jam [Rear], follow these steps: B the paper. 1 2 r Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). d Close the MP Tray. e Open
  • Brother International MFC-J5720DW | Basic Users Guide - Page 76
    f Open the inside cover (1). 1 i Using both hands, use the finger holds on each side of the machine to lift the scanner cover (1) into the open position. 1 g Slowly pull the jammed paper out of the machine. j Slowly pull the jammed paper (1) out of the machine. 1 h Close the inside cover and Jam
  • Brother International MFC-J5720DW | Basic Users Guide - Page 77
    ink gets on your skin or clothing, immediately wash it off with soap or detergent. l Gently close the scanner cover using the finger holds on each side. Troubleshooting Scraps. e Follow the instructions on the Touchscreen and remove sure you put the sheet in the manual feed slot (not in the MP Tray
  • Brother International MFC-J5720DW | Basic Users Guide - Page 78
    Troubleshooting for Wireless LAN setup B Wireless LAN report B After you configure the wireless LAN settings of the machine, a wireless instructions. Error code TS-01 TS-02 TS-04 TS-05 TS-06 TS-07 TS-08 Recommended Solutions The wireless setting is not activated, change the wireless setting
  • Brother International MFC-J5720DW | Basic Users Guide - Page 79
    troubleshooting tips. You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit http://support.brother the other quality settings in the printer driver as follows: (Windows®) Click Color Settings on the
  • Brother International MFC-J5720DW | Basic Users Guide - Page 80
    printer driver or the Paper Type setting in the machine's menu matches the type of paper you are using. (See Set Paper Size and Type on page 22.) For more information, see Online User's Guide: Change the Media Type (Windows®) or Change the Media Type (Macintosh). Make sure that your ink cartridges
  • Brother International MFC-J5720DW | Basic Users Guide - Page 81
    the Copy Density.) Stains appear on the reverse side or at the bottom of the page. Make sure the printer platen is not dirty with ink. (See Online User's Guide: Clean the Machine's Printer Platen.) Make sure you are using Genuine Brother Innobella Ink. Make sure you are using the paper support
  • Brother International MFC-J5720DW | Basic Users Guide - Page 82
    (Windows®) In the printer driver Advanced tab, click Color Settings, and uncheck Bi-Directional Printing. (Macintosh) In the printer driver, choose Print Settings, click Advanced, choose Other Print Options, and uncheck Bi-Directional Printing. Make sure you are using Genuine Brother Innobella Ink
  • Brother International MFC-J5720DW | Basic Users Guide - Page 83
    to make a copy to see if the problem is with the .) Turn on Auto Reduction. (See Online User's Guide: Shrink Guide: Set Tone or Pulse Dialing Mode.) Send a manual services, contact your service provider for connection instructions. Make sure the machine is in the correct Receive Mode for your setup
  • Brother International MFC-J5720DW | Basic Users Guide - Page 84
    services, call your service provider for connection instructions. If you have problems service, see Online User's Guide: Voice Mail. If your Brother machine is on a line with the Distinctive Ring subscriber service, see Online User's Guide: Distinctive Ring. If your Brother is set to Manual, DO NOT
  • Brother International MFC-J5720DW | Basic Users Guide - Page 85
    . (See Online User's Guide: Print Reports.) Ask the other party to check that the receiving machine has paper. If you subscribe to DSL, VoIP, or MagicJack services, contact your service provider for connection instructions. Try changing your resolution to Fine or S.Fine. Make a copy to check your
  • Brother International MFC-J5720DW | Basic Users Guide - Page 86
    this problem by turning Easy Receive to Off. (See Online User's Guide: Set service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt the fax. Brother's ECM (Error Correction Mode) feature should help overcome this problem
  • Brother International MFC-J5720DW | Basic Users Guide - Page 87
    Make sure that Borderless printing and Cropping are turned off. B printed. (See Online User's Guide: Print Photos with Auto Cropping and Print Borderless Photos from Media.) Software Difficulties Difficulty Cannot install software or print. Suggestions (Windows®) Run the Repair MFL-Pro Suite
  • Brother International MFC-J5720DW | Basic Users Guide - Page 88
    you are using a wireless connection or are having Network problems, see Online User's Guide: Network Problems. It is necessary to configure the third-party Security/Firewall Software to allow Network scanning. Add port 54925 for Network scanning. (See Online User's Guide: My Brother Machine Cannot
  • Brother International MFC-J5720DW | Basic Users Guide - Page 89
    9,600 bps and turns off color fax receiving and Error Correction Mode (ECM), except for color fax-sending. Unless interference is a recurring problem on your telephone line, you may prefer to use it only when needed. To improve compatibility with most VoIP services, Brother recommends changing the
  • Brother International MFC-J5720DW | Basic Users Guide - Page 90
    Touchscreen. f Press . Checking the firmware version B You can see the machine's firmware version on the Touchscreen. a Press settings:  Address Book (Address Book and Setup Groups)  Programmed fax jobs in the memory factory settings. Brother strongly recommends performing this procedure before
  • Brother International MFC-J5720DW | Basic Users Guide - Page 91
    or All Settings. How to reset the machine B a Press (Settings). b Press All Settings. c Swipe up or down or press a or b to display Initial Setup. d Press Initial Setup. e Swipe up or down or press a or b to display Reset. f Press Reset. g Press the type of reset you want to do (Machine Reset
  • Brother International MFC-J5720DW | Basic Users Guide - Page 92
    accessories and supplies ii Brother numbers i Customer Service i FAQs (frequently asked questions i Notice-Disclaimer iv product support i service centers ii Solutions Center i C Cleaning scanner 43 Control panel overview 2 ControlCenter See Online User's Guide. Copy paper size 29 paper
  • Brother International MFC-J5720DW | Basic Users Guide - Page 93
    29 Troubleshooting document jam 58 error and maintenance messages on Touchscreen 47 if you are having difficulty copying 75 incoming software 75 paper jam 60 wireless LAN setup Wireless LAN report 66 W Warranties are in the box Notice-Disclaimer iv C Wireless Network See Quick Setup Guide
  • Brother International MFC-J5720DW | Basic Users Guide - Page 94
    82
  • Brother International MFC-J5720DW | Basic Users Guide - Page 95
    Ink Service Life of Ink Cartridge Replacement Supplies The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly. Starter ink cartridges are in the box. The first time you install the ink cartridges the machine will use extra ink
  • Brother International MFC-J5720DW | Basic Users Guide - Page 96
    tel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will support only machines purchased in their own countries. www.brotherearth.com
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
Basic User’s Guide
MFC-J5520DW
MFC-J5620DW
MFC-J5720DW
Version 0
USA/CAN