HP Latex 260 Maintenance and troubleshooting guide - Page 83

Cannot access files on the hard disk, Communication failures between computer and printer

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◦ Ensure that no other device on the network is trying to use the same IP address as the printer. ◦ Ensure that the Ethernet link speed is Gigabit (or 100 baseT full duplex if Gigabit is not possible in your network). This is normally best achieved by setting the link speed to Automatic in the Embedded Web Server. Ensure that the Ethernet switch or router to which the printer is connected is also configured for automatic link speed (this is normally the default case). ◦ Having checked the network connection to the printer, make similar checks (on cables, link speed settings and duplicated IP addresses) on the connection between the computer and the Ethernet switch or router. ◦ Remember that firewalls and other software running on the computer may reduce the network speed significantly. See also the information about printer states in the User's guide. Cannot access files on the hard disk If you have trouble accessing files on the printer's hard disk, consider running a file system check. See Check the file system on page 7. Communication failures between computer and printer Some symptoms are: ● The front-panel display does not show the Receiving message when you have sent an image to the printer. ● Your computer shows an error message when you try to print, such as error 61:09 or 63:05. See Front- panel error messages on page 79. ● Your computer or printer stalls when transferring data. To solve a communication problem: ● Make sure that you have selected the correct printer in your RIP. ● Remember that large images usually require more time to receive, process, and print. ● If the printer is connected to your computer through any other intermediate devices, such as switch boxes, buffer boxes, cable adapters, or cable converters, remove the intermediate device and try connecting the printer directly to your computer. ● Try another interface cable. ● Try changing the I/O timeout, which specifies the time that an idle connection is allowed to remain open when the printer is waiting for a remote computer. The default value is 30 seconds. If set to zero, the timeout is disabled and the connection is allowed to remain open indefinitely. To change the I/O timeout, go to the front panel and select the icon, then Connectivity > Advanced > Select I/O timeout. The platen rollers squeak If you notice that the platen rollers are squeaking, call HP support for help: http://welcome.hp.com/country/ us/en/wwcontact_us.html ENWW Cannot access files on the hard disk 77

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◦
Ensure that no other device on the network is trying to use the same IP address as the printer.
◦
Ensure that the Ethernet link speed is Gigabit (or 100 baseT full duplex if Gigabit is not possible in
your network). This is normally best achieved by setting the link speed to
Automatic
in the
Embedded Web Server. Ensure that the Ethernet switch or router to which the printer is connected
is also configured for automatic link speed (this is normally the default case).
◦
Having checked the network connection to the printer, make similar checks (on cables, link speed
settings and duplicated IP addresses) on the connection between the computer and the Ethernet
switch or router.
◦
Remember that firewalls and other software running on the computer may reduce the network
speed significantly.
See also the information about printer states in the
User's guide
.
Cannot access files on the hard disk
If you have trouble accessing files on the printer's hard disk, consider running a file system check. See
Check
the file system
on page
7
.
Communication failures between computer and printer
Some symptoms are:
●
The front-panel display does not show the
Receiving
message when you have sent an image to the
printer.
●
Your computer shows an error message when you try to print, such as error 61:09 or 63:05. See
Front-
panel error messages
on page
79
.
●
Your computer or printer stalls when transferring data.
To solve a communication problem:
●
Make sure that you have selected the correct printer in your RIP.
●
Remember that large images usually require more time to receive, process, and print.
●
If the printer is connected to your computer through any other intermediate devices, such as switch
boxes, buffer boxes, cable adapters, or cable converters, remove the intermediate device and try
connecting the printer directly to your computer.
●
Try another interface cable.
●
Try changing the I/O timeout, which specifies the time that an idle connection is allowed to remain open
when the printer is waiting for a remote computer. The default value is 30 seconds. If set to zero, the
timeout is disabled and the connection is allowed to remain open indefinitely. To change the I/O
timeout, go to the front panel and select the
icon, then
Connectivity
>
Advanced
>
Select I/O
timeout
.
The platen rollers squeak
If you notice that the platen rollers are squeaking, call HP support for help:
country/
us/en/wwcontact_us.html
ENWW
Cannot access files on the hard disk
77