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Epson WorkForce Pro WF-M4119 Users Guide - Page 94

There is a problem with the printer's status., There is still a job waiting to be printed.

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Solving Problems > The Printer Does Not Work as Expected > Cannot Print ❏ You may be able to clear the problem by updating the software to the latest version. To check the software status, use the software update tool. & "Checking if a genuine Epson printer driver is installed - Windows" on page 77 & "Checking if a genuine Epson printer driver is installed - Mac OS" on page 79 & "Installing the Applications Separately" on page 76 & "Updating Applications and Firmware" on page 81 There is a problem with the printer's status. Solutions Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. There is still a job waiting to be printed. Solutions Click Print Queue on the printer driver's Maintenance tab. If unnecessary data remains, select Cancel all documents from the Printer menu. The printer is pending or offline. Solutions Click Print Queue on the printer driver's Maintenance tab. If the printer is offline or pending, clear the offline or pending setting from the Printer menu. 94

Section	Page
Contents	2
Guide to This Manual	5
Introduction to the Manuals	6
Searching for Information	6
Printing Only the Pages You Need	7
About This Manual	7
Marks and Symbols	7
Notes on Screenshots and Illustrations	8
Operating System References	8
Trademarks	9
Copyright	9
Important Instructions	10
Safety Instructions	11
Safety Instructions for Ink	11
Printer Advisories and Warnings	12
Advisories and Warnings for Setting Up the Printer	12
Advisories and Warnings for Using the Printer	12
Advisories and Warnings for Using the LCD Screen	13
Advisories and Warnings for Connecting to the Internet	13
Advisories and Warnings for Using the Printer with a Wireless Connection	13
Advisories and Warnings for Transporting or Storing the Printer	13
Notes on the Administrator Password	13
Default Value of the Administrator Password	13
Changing the Administrator Password	14
Operations that Require You to Enter the Administrator Password	14
Initializing the Administrator Password	14
Protecting Your Personal Information	15
Part Names and Functions	16
Front	17
Inside	18
Rear	18
Guide to the Control Panel	19
Control Panel	20
Home Screen Configuration	21
Guide to the Network Icon	21
Menu Screen Configuration	22
Basic Operations	23
Entering Characters	24
Viewing Animations	24
Loading Paper	26
Paper Handling Precautions	27
Paper Size and Type Settings	27
List of Paper Type	28
Loading Paper	28
Loading Pre-punched Paper	29
Loading Long Papers	30
Printing	32
Printing Documents	33
Printing from a Computer - Windows	33
Printing from a Computer - Mac OS	53
Printing Documents from Smart Devices (iOS)	61
Printing Documents from Smart Devices (Android)	62
Printing on Envelopes	64
Printing on Envelopes from a Computer (Windows)	64
Printing on Envelopes from a Computer (Mac OS)	64
Printing Web Pages	64
Printing Web Pages from Smart Devices	64
Printing Using a Cloud Service	65
Registering to Epson Connect Service from the Control Panel	66
Maintaining the Printer	67
Checking the Status of Consumables	68
Improving Print Quality	68
Adjusting the Print Quality	68
Checking and Cleaning the Print Head	70
Preventing nozzle clogging	71
Aligning the Print Head	71
Cleaning the Paper Path for Ink Smears	72
Cleaning the Translucent Film	72
Cleaning the Printer	74
Saving Power	75
Disabling your Wi-Fi Connection	76
Installing or Uninstalling Applications Separately	76
Installing the Applications Separately	76
Adding a Genuine Epson Printer (for Mac OS Only)	79
Uninstalling Applications	79
Updating Applications and Firmware	81
Transporting and Storing the Printer	82
Solving Problems	85
The Printer Does Not Work as Expected	86
The Printer Does Not Turn On or Off	86
Power Turns Off Automatically	86
Paper Does Not Feed Properly	86
Cannot Print	89
Cannot Operate the Printer as Expected	107
A Message is Displayed on the LCD Screen	109
Paper Gets Jammed	110
Preventing Paper Jams	110
It is Time to Replace the Ink Cartridges	110
Ink Cartridge Handling Precautions	110
Replacing Ink Cartridges	113
It is Time to Replace the Maintenance Box	113
Maintenance Box Handling Precautions	113
Replacing a Maintenance Box	113
Print Quality is Poor	114
Banding Appears in Printouts	114
Black or Gray Banding Appears at Intervals of Approximately 3.3 cm	115
Vertical Banding or Misalignment	115
Striped Patterns Appear	116
Printout Comes Out as a Blank Sheet	117
Paper Is Smeared or Scuffed	117
The Position, Size, or Margins of the Printout Are Incorrect	119
Printed Characters Are Incorrect or Garbled	119
The Printed Image Is Inverted	120
Mosaic-Like Patterns in the Prints	120
Cannot Solve Problem	121
Cannot Solve Printing Problems	121
Adding or Replacing the Computer or Devices	123
When the Software Disc is not Available	124
When Replacing a Computer	124
Re-Setting the Network Connection	124
Making Settings for Connecting to the Computer	124
Making Settings for Connecting to the Smart Device	125
Making Wi-Fi Settings from the Control Panel	125
Checking the Printer's Network Connection Status (Network Connection Report)	128
Messages and Solutions on the Network Connection Report	128
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)	134
About Wi-Fi Direct	134
Connecting to Devices using Wi-Fi Direct	134
Disconnecting Wi-Fi Direct (Simple AP) Connection	136
Changing the Wi-Fi Direct (Simple AP) Settings Such as the SSID	136
Adding or Changing the Printer's Connection	137
To Set Up a Printer on Multiple Computers	137
Changing the Connection from Wi-Fi to USB	138
Changing the Connection from Wi-Fi to Wired LAN	139
Setting a Static IP Address for the Printer	139
Product Information	141
Paper Information	142
Available Paper and Capacities	142
Unavailable Paper Types	144
Consumable Products Information	144
Ink Cartridge Codes	144
Maintenance Box Code	145
Software Information	145
Software for Printing	145
Software for Package Creation	148
Software for Making Settings or Managing Devices	148
Software for Updating	151
Settings Menu List	151
General Settings	152
Supply Status	157
Maintenance	157
Print Status Sheet	158
Print Counter	159
Customer Research	159
Restore Default Settings	159
Firmware Update	160
Product Specifications	160
Printer Specifications	160
Using Port for the Printer	161
Interface Specifications	161
Network Specifications	162
Supported Third Party Services	164
Dimensions	164
Electrical Specifications	164
Environmental Specifications	165
Installation Location and Space	165
System Requirements	166
Regulatory Information	166
Standards and Approvals	166
Restrictions on Copying	167
Administrator Information	169
Connecting the Printer to the Network	170
Before Making Network Connection	170
Connecting to the Network from the Control Panel	172
Settings to Use the Printer	174
Using the Print Functions	174
Setting Up AirPrint	180
Making Basic Operation Settings for the Printer	181
Problems when Making Settings	183
Managing the Printer	184
Managing the Network Connection	184
Administrator Settings	189
Disabling the External Interface	189
Monitoring a Remote Printer	190
Encrypting the Password	191
Enabling Program Verification on Start Up	191
Backing Up the Settings	192
Advanced Security Settings	193
Security Settings and Prevention of Danger	193
Protocol Setting Items	194
Using a Digital Certificate	197
SSL/TLS Communication with the Printer	203
Solving Problems for Advanced Security	204
Where to Get Help	209
Technical Support Web Site	210
Contacting Epson Support	210
Before Contacting Epson	210
Help for Users in Europe	210
Help for Users in Taiwan	210
Help for Users in Australia	211
Help for Users in New Zealand	211
Help for Users in Singapore	212
Help for Users in Thailand	212
Help for Users in Vietnam	213
Help for Users in Indonesia	213
Help for Users in Hong Kong	213
Help for Users in Malaysia	214
Help for Users in India	214