Lantronix MatchPort b/g MatchPort b/g - User Guide - Page 88

Problems and Error Messages, Problem/Message, Reason, Solution

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10: Troubleshooting Problems and Error Messages Problem/Message When you issue the ARP -S command in Windows, The ARP entry addition failed: 5 message displays. Reason Solution Your currently logged-in user Have someone from your IT does not have the right to use department log you in with sufficient this command on this PC. rights. When you attempt to assign an IP address to the unit by the ARP method and Telnet to the device server through port 1, the connection fails. When you Telnet to port 1 on the device server, you are only assigning a temporary IP address. When you Telnet into port 9999 and do not press Enter quickly, the device server reboots, causing it to lose the IP address. Telnet back to Port 1. Wait for it to fail, then Telnet to port 9999 again. Make sure you press Enter within 5 seconds. Cannot establish an Infrastructure network connection to the MatchPort. Network Name (SSID) in the MatchPort is not set or does not match the Access Point (AP). Verify Network Name (SSID) for the MatchPort and AP are the same. These are case-sensitive. The AP has WEP encryption enabled and the MatchPort does not or WEP authentication type does not match the AP. Enable WEP encryption in MatchPort. Set encryption key and authentication type to match the AP. Ensure the key is in HEX notation in both the AP and the MatchPort. When you Telnet to port 9999, You did not press Enter the Press Enter to go into Setup quickly enough. You only have Mode message displays. 5 seconds to press Enter However, nothing happens before the connection is when you press Enter, or your closed. connection is closed. Telnet to port 9999 again, but press Enter as soon as you see the Press Enter to go into Setup Mode message. When you Telnet to port 1 to assign an IP address to the device server, the Telnet window does not respond for a long time. You may have entered the Ethernet address incorrectly with the ARP command. Confirm that the Ethernet address that you entered with the ARP command is correct. The Ethernet address may only include numbers 0-9 and letters A-F. In Windows and usually in Unix, the segments of the Ethernet address are separated by dashes. In some forms of Unix, the Ethernet address is segmented with colons. The IP address you are trying to assign is not on your logical subnet. Confirm that your PC has an IP address and that it is in the same logical subnet that you are trying to assign to the device server. MatchPort User Guide 88

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10: Troubleshooting
Problems and Error Messages
Problem/Message
Reason
Solution
When you issue the
ARP –S
command in Windows,
The
ARP entry addition failed:
5
message displays.
Your currently logged-in user
does not have the right to use
this command on this PC.
Have someone from your IT
department log you in with sufficient
rights.
When you attempt to assign an
IP address to the unit by the
ARP method and Telnet to the
device server through port 1,
the connection fails.
When you Telnet to port 1 on
the device server, you are only
assigning a temporary IP
address. When you Telnet into
port 9999 and do not press
Enter
quickly, the device
server reboots, causing it to
lose the IP address.
Telnet back to Port 1. Wait for it to
fail, then Telnet to port 9999 again.
Make sure you press
Enter
within 5
seconds.
Cannot establish an
Infrastructure network
connection to the MatchPort.
Network Name (SSID) in the
MatchPort is not set or does
not match the Access Point
(AP).
Verify Network Name (SSID) for the
MatchPort and AP are the same.
These are case-sensitive.
The AP has WEP encryption
enabled and the MatchPort
does not or WEP
authentication type does not
match the AP.
Enable WEP encryption in
MatchPort. Set encryption key and
authentication type to match the AP.
Ensure the key is in HEX notation in
both the AP and the MatchPort.
When you Telnet to port 9999,
the
Press Enter to go into Setup
Mode
message displays.
However, nothing happens
when you press
Enter
, or your
connection is closed.
You did not press
Enter
quickly enough. You only have
5 seconds to press
Enter
before the connection is
closed.
Telnet to port 9999 again, but press
Enter
as soon as you see the
Press
Enter to go into Setup Mode
message.
When you Telnet to port 1 to
assign an IP address to the
device server, the Telnet
window does not respond for a
long time.
You may have entered the
Ethernet address incorrectly
with the ARP command.
Confirm that the Ethernet address
that you entered with the ARP
command is correct. The Ethernet
address may only include numbers
0-9 and letters A-F. In Windows and
usually in Unix, the segments of the
Ethernet address are separated by
dashes. In some forms of Unix, the
Ethernet address is segmented with
colons.
The IP address you are trying
to assign is not on your logical
subnet.
Confirm that your PC has an IP
address and that it is in the same
logical subnet that you are trying to
assign to the device server.
MatchPort User Guide
88