Dell Chromebook 5190 Owners Manual - Page 62
Crosh
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Table 13. Chrome OS issue (continued) Chrome OS issues a. If this is a managed device, please contact the administrator to have them reset the password via Google Admin Console. b. If this is not a managed device, please proceed with the following steps: 2. Sign in as guest or use a different PC. 3. Open an internet browser, and navigate to https:// www.google.com/accounts/recovery/ 4. Select I do not know my password, and then enter the email address that you use to sign in to Google. 5. Click Continue and follow the on-screen instructions to reset the password. Other Chromebook lock up or freeze symptoms that are not listed here If none of the above symptoms match the Chromebook's issue, refer to Google Help Center for the online troubleshooter and more help. CROSH This topic covers the information you need to know for the Chrome Shell (CROSH). CROSH and the Google Chrome URL commands provide some troubleshooting tools, information, and advanced settings. The Chrome OS does not support ePSA, Dell BIOS, the F12 boot menu, or DellConnect. There are no preboot diagnostics. All troubleshooting must be done inside the OS. Chrome Shell (CROSH) and the Chrome URL commands provide some troubleshooting tools, information, and advanced settings. CROSH is a command line interface similar to the Linux BASH or Windows command (cmd.exe) terminals. Chrome OS is based on Linux, but CROSH does not recognize most Linux commands. The most useful commands for troubleshooting are memory test, storage_test_1, storage_test_2, ping, and tracepath. Ping works differently than it does in Windows. By default, it repeats until you press + , and it does not show any statistics. The tracepath command is similar to the Windows traceroute command. A detailed explanation of the commands can be viewed below, by typing help, or help_advanced in CROSH. 1. Open the Chrome browser. 2. Press + + The interface appears as shown in the screenshot below: 3. Type in the CROSH command for diagnostics. Type 'help' for a list of available commands. Type help_advanced to display a complete list of commands for debugging purposes Alternately, refer to CROSH Commands for the list of the CROSH commands available for diagnostics. 62 Diagnostic and troubleshooting