Dell Chromebook 5190 Owners Manual - Page 59

Display issue, Audio, screen, and camera issues, Table 8. Power issue continued

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Table 8. Power issue (continued) Power issues 5. Remove the AC adapter, and turn on with the battery power only. Display issue Table 9. Display issue Issue Screen is Blank Display issue Possible solutions If the Chromebook's screen is blank, try the following troubleshooting steps to resolve the issue, checking to see if the screen turns on after each step: 1. Make sure the Chromebook is on. If you are using the battery, plug the Chromebook in and press the power button. 2. Restart the Chromebook by holding the power button down until the device turns off, then turn it back on again. 3. Reset or Recover the Chromebook. Audio, screen, and camera issues Table 10. Audio, screen, and camera issues Audio, screen, and camera issues Issues Possible solutions If you hear static, or the volume from the speakers is low when attempting to listen to audio: 1. Make sure the device is not muted. Try adjusting the volume. 2. Try rebooting the Chromebook. 3. Try playing audio from various sources, including YouTube and audio files stored locally on the Chromebook. Audio issues If the speakers are not responding when attempting to listen to audio: 1. Unplug the device from all cables (USB, headphones, and displays). 2. Try playing audio from various sources, including YouTube and audio files stored locally on the Chromebook. 3. Try rebooting the Chromebook. 4. If audio still does not respond, try to Reset or Recover the Chomebook. Screen issues If the screen is not operating properly (images are too dark or no image is appearing): 1. Try adjusting the brightness with the brightness keys at the top of the keyboard. 2. In the status area in the bottom-right of the screen, check the display and make sure there are no issues with a mirrored or extended display. 3. Try rebooting the Chromebook 4. If the screen issues persist, try to Reset or Recover the Chomebook. Diagnostic and troubleshooting 59

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Table 8. Power issue (continued)
Power issues
5.
Remove the AC adapter, and turn on with the battery
power only.
Display issue
Table 9. Display issue
Display issue
Issue
Possible solutions
Screen is Blank
If the Chromebook's screen is blank, try the following
troubleshooting steps to resolve the issue, checking to see
if the screen turns on after each step:
1.
Make sure the Chromebook is on. If you are using the
battery, plug the Chromebook in and press the power
button.
2.
Restart the Chromebook by holding the power button
down until the device turns off, then turn it back on again.
3.
Reset or Recover the Chromebook.
Audio, screen, and camera issues
Table 10. Audio, screen, and camera issues
Audio, screen, and camera issues
Issues
Possible solutions
Audio issues
If you hear static, or the volume from the speakers is low
when attempting to listen to audio:
1.
Make sure the device is not muted. Try adjusting the
volume.
2.
Try rebooting the Chromebook.
3.
Try playing audio from various sources, including YouTube
and audio files stored locally on the Chromebook.
If the speakers are not responding when attempting to listen
to audio:
1.
Unplug the device from all cables (USB, headphones, and
displays).
2.
Try playing audio from various sources, including YouTube
and audio files stored locally on the Chromebook.
3.
Try rebooting the Chromebook.
4.
If audio still does not respond, try to Reset or Recover the
Chomebook.
Screen issues
If the screen is not operating properly (images are too dark or
no image is appearing):
1.
Try adjusting the brightness with the brightness keys at
the top of the keyboard.
2.
In the status area in the bottom-right of the screen, check
the display and make sure there are no issues with a
mirrored or extended display.
3.
Try rebooting the Chromebook
4.
If the screen issues persist, try to Reset or Recover the
Chomebook.
Diagnostic and troubleshooting
59