Dell Chromebook 5190 Owners Manual - Page 60

Bluetooth issue, Touchpad and Hotkeys issues, Table 10. Audio, screen, and camera issues continued

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Table 10. Audio, screen, and camera issues (continued) Audio, screen, and camera issues Camera issues If the camera is not operating properly (blurry images or poor performance): 1. Check that the camera is not being blocked or covered by a privacy screen or other obstruction. 2. Try using different apps that use the camera. Try a Google+ Hangout or the onboard camera app 3. Try rebooting the Chromebook 4. If the camera issues persist, try to Reset or Recover the Chomebook. Bluetooth issue Table 11. Bluetooth issue Bluetooth issue Issue Bluetooth issues Possible solutions If you run into issues while attempting to pair or use a Bluetooth device with the Chromebook, try the following steps to resolve the issue: 1. First, make sure that the Bluetooth device you are trying to pair is supported by the Chromebook. 2. Try disabling and re-enabling Bluetooth connectivity from the status area in the lower-right corner. 3. Try restarting the Chromebook. 4. If you are still encountering issue with bluetooth, try to Reset or Recover the Chomebook. Touchpad and Hotkeys issues Table 12. Touchpad and hotkeys issues Touchpad / Hotkeys issues Issue Possible solutions Touchpad not responding If the touch pad has stopped responding, try the following steps to resolve the issue: Try moving the cursor after each step: 1. Tap the Esc key several times. 2. Drumroll the fingers across the touch pad for a few seconds. 3. Restart the Chrome OS by holding down the power button until the device turns off, and then turn it back on again. 4. If the cursor still does not move when using the touch pad, try logging in from the Guest account using the tab key to navigate. 5. If users experience touch pad issues with the account that is not the owner (primary) account, delete the user account and re-create it. Again, use the tab key to navigate. 6. If none of the above steps work, try to Reset or Recover the Chomebook. Top row of keys (Hotkeys) not responding If a hotkey (like the volume or brightness keys) are not responding, try the following troubleshooting steps, making sure to test the keys after each one: 60 Diagnostic and troubleshooting

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Table 10. Audio, screen, and camera issues (continued)
Audio, screen, and camera issues
Camera issues
If the camera is not operating properly (blurry images or poor
performance):
1.
Check that the camera is not being blocked or covered by
a privacy screen or other obstruction.
2.
Try using different apps that use the camera. Try a
Google+ Hangout or the onboard camera app
3.
Try rebooting the Chromebook
4.
If the camera issues persist, try to Reset or Recover the
Chomebook.
Bluetooth issue
Table 11. Bluetooth issue
Bluetooth issue
Issue
Possible solutions
Bluetooth issues
If you run into issues while attempting to pair or use a
Bluetooth device with the Chromebook, try the following
steps to resolve the issue:
1.
First, make sure that the Bluetooth device you are trying
to pair is supported by the Chromebook.
2.
Try disabling and re-enabling Bluetooth connectivity from
the status area in the lower-right corner.
3.
Try restarting the Chromebook.
4.
If you are still encountering issue with bluetooth, try to
Reset or Recover the Chomebook.
Touchpad and Hotkeys issues
Table 12. Touchpad and hotkeys issues
Touchpad / Hotkeys issues
Issue
Possible solutions
Touchpad not responding
If the touch pad has stopped responding, try the following
steps to resolve the issue: Try moving the cursor after each
step:
1.
Tap the Esc key several times.
2.
Drumroll the fingers across the touch pad for a few
seconds.
3.
Restart the Chrome OS by holding down the power button
until the device turns off, and then turn it back on again.
4.
If the cursor still does not move when using the touch pad,
try logging in from the Guest account using the tab key to
navigate.
5.
If users experience touch pad issues with the account
that is not the owner (primary) account, delete the user
account and re-create it. Again, use the tab key to
navigate.
6.
If none of the above steps work, try to Reset or Recover
the Chomebook.
Top row of keys (Hotkeys) not responding
If a hotkey (like the volume or brightness keys) are not
responding, try the following troubleshooting steps, making
sure to test the keys after each one:
60
Diagnostic and troubleshooting