Dell Chromebook 5190 Owners Manual - Page 61

Chrome OS issue, Table 12. Touchpad and hotkeys issues continued, Table 13. Chrome OS issue

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Table 12. Touchpad and hotkeys issues (continued) Touchpad / Hotkeys issues 1. If the affected key is volume or brightness, check to make sure you are not at the upper or lower limit for that setting. 2. If the backward or forward buttons do not work, check that the same icons in a web browser are not grayed out. For example, if the back button on a web page is grayed, this is because the browser is not aware of a page to move backward to. 3. Restart the Chrome OS by holding down the power button until the device turns off, and then turn it back on again. 4. Try using the keys in the Guest account. 5. If users experience hotkey issues with the account that is not the owner (primary) account, delete the user account and re-create it. 6. If none of the above steps work, try to Reset or Recover the Chomebook. Chrome OS issue Table 13. Chrome OS issue He's Dead, Jim! error message Chrome OS is missing or damaged Chrome OS issues If the Chromebook becomes slow or unresponsive, and the He's Dead, Jim! error message appears, the system could be running low on memory. NOTE: If you terminated the process using Google Chrome's Task Manager, the system's task manager, or with a command line tool, this message will appear as well. 1. If the page was not ended intentionally, reload the page to continue. If the message continues to appear, try closing inactive tabs or other programs to free up more memory. 2. If issue persists, please see He's Dead, Jim! from Google knowledge base. If the Chromebook does not start and displays the message, Chrome OS is missing or damaged. Please insert a recovery USB stick into the USB ports on the device: Perform a system recovery. See performing Recover Chromebook for more information. Chrome OS stops responding and nothing moves on the computer display Lost / Forget Sign in password (Chrome OS) If the Chrome OS stops responding and nothing moves on the computer display: 1. Turn off the computer. 2. Disconnect all peripheral devices, and remove all USB devices and media cards. 3. Disconnect the AC adapter. 4. Press and hold the power button for 10 seconds. 5. Reconnect the AC adapter, and turn on the system. 6. If issue persists, please perform a Reset or Recover the Chromebook. If you lost/forget the sign-in password to the Chromebook: 1. Check if this is a managed device (Enterprise enrolled device). Diagnostic and troubleshooting 61

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Table 12. Touchpad and hotkeys issues (continued)
Touchpad / Hotkeys issues
1.
If the affected key is volume or brightness, check to make
sure you are not at the upper or lower limit for that
setting.
2.
If the backward or forward buttons do not work, check
that the same icons in a web browser are not grayed out.
For example, if the back button on a web page is grayed,
this is because the browser is not aware of a page to move
backward to.
3.
Restart the Chrome OS by holding down the power button
until the device turns off, and then turn it back on again.
4.
Try using the keys in the Guest account.
5.
If users experience hotkey issues with the account that is
not the owner (primary) account, delete the user account
and re-create it.
6.
If none of the above steps work, try to Reset or Recover
the Chomebook.
Chrome OS issue
Table 13. Chrome OS issue
Chrome OS issues
He’s Dead, Jim!
error message
If the Chromebook becomes slow or unresponsive, and the
He's Dead, Jim!
error message appears, the system could be
running low on memory.
NOTE:
If you terminated the process using Google
Chrome's Task Manager, the system's task manager, or
with a command line tool, this message will appear as well.
1.
If the page was not ended intentionally, reload the page to
continue. If the message continues to appear, try closing
inactive tabs or other programs to free up more memory.
2.
If issue persists, please see He's Dead, Jim! from Google
knowledge base.
Chrome OS is missing or damaged
If the Chromebook does not start and displays the message,
Chrome OS is missing or damaged. Please insert a
recovery USB stick into the USB ports on the device
:
Perform a system recovery. See performing Recover
Chromebook for more information.
Chrome OS stops responding and nothing moves on the
computer display
If the Chrome OS stops responding and nothing moves on the
computer display:
1.
Turn off the computer.
2.
Disconnect all peripheral devices, and remove all USB
devices and media cards.
3.
Disconnect the AC adapter.
4.
Press and hold the power button for 10 seconds.
5.
Reconnect the AC adapter, and turn on the system.
6.
If issue persists, please perform a Reset or Recover the
Chromebook.
Lost / Forget Sign in password (Chrome OS)
If you lost/forget the sign-in password to the Chromebook:
1.
Check if this is a managed device (Enterprise enrolled
device).
Diagnostic and troubleshooting
61