Dell Chromebook 5190 Owners Manual

Dell Chromebook 5190 Manual

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  • Dell Chromebook 5190 | Owners Manual - Page 1
    Chromebook 5190 Owners Manual Regulatory Model: P28T Regulatory Type: P28T001 Jun 2021 Rev. A01
  • Dell Chromebook 5190 | Owners Manual - Page 2
    data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may
  • Dell Chromebook 5190 | Owners Manual - Page 3
    discharge-ESD protection...5 ESD field service kit ...6 Transporting sensitive components...7 Storing Chromebooks for long term - best practices the base cover...13 Battery...13 Lithium-ion battery precautions...13 Removing the battery...13 Installing the battery...16 Speaker...16 Removing
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    and troubleshooting 58 Basic troubleshooting...58 Power issues...58 CROSH...62 CROSH commands...63 Chrome commands...65 Commonly used CROSH command...70 Check battery charging status...70 Reset Chromebook...77 Recovery Chromebook...80 Recovering the Chromebook...80 Chapter 7: Contacting Dell...83
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    instructions. Observe the following safety precautions before you perform any installation or break/fix procedures involving disassembly or reassembly: ● Turn Dell of a field service electrostatic discharge ( charges can damage circuits in ways that may not be obvious, such as intermittent problems
  • Dell Chromebook 5190 | Owners Manual - Page 6
    more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or often highly charged. ● Working Environment - Before deploying the ESD Field Service kit, ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place
  • Dell Chromebook 5190 | Owners Manual - Page 7
    version of the Chrome OS and charge your Chromebooks so that the battery is at least 80% full. a. This ensures that even when the battery discharges while unplugged over the summer, it will not fully run out of power. 2. Connect the device to a charger and then turn it on. 3. Hold Refresh and
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    devices, cards, and cables before turning on your computer. CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. Steps 1. Replace the battery. 2. Replace the base cover. 3. Connect any
  • Dell Chromebook 5190 | Owners Manual - Page 9
    2 Removing and installing components Topics: • microSD card • Base cover • Battery • Speaker • WLAN card • Input Output board • Touchpad • Keyboard • System board • Display assembly • Display bezel • Display panel • Display hinges • Display cable • Camera • Palm rest microSD card
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    be dangerous. In such an instance, the entire system should be replaced. Contact https://www.dell.com/support for assistance and further instructions. ● Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers. Removing the base cover Steps 1. Follow the
  • Dell Chromebook 5190 | Owners Manual - Page 11
    b. Pry the base cover from the edge using a plastic scribe [1] and lift the base cover from the system [2]. NOTE: After removing the base cover screws, on-site technicians must take care to remove the base cover carefully. There are prying recess points next to the left and right hinges which will
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    c. Lift the base cover away from the system. 12 Removing and installing components
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    such an instance, the entire system should be replaced. Contact https://www.dell.com/support for assistance and further instructions. ● Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers. Removing the battery Steps 1. Follow the procedure in Before
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    d. Remove the single (M2x3) screw and lift the left metal bracket that secures the battery cable to the connector on the battery [1, 2]. e. Unroute the battery cable [3]. f. Peel the adhesive that secures the battery cable to the system board [4]. 14 Removing and installing components
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    g. Remove the 3 (M2x3) screws that secure the battery to the system [1]. h. Lift the battery away from the system [2]. Removing and installing components 15
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    Affix the 2 adhesive tap to secure the cable to the system board. 5. Place the 2 metal brackets to secure the battery cable to its connector on the system board and the battery. 6. Replace the 2 (M2x3) screws, one on each metal bracket, to secure each bracket to the system. 7. Install the: a. base
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    b. Peel the adhesive tape that secures the speaker cable to the system [2, 3]. c. Unroute the speaker cable from the routing channel [4]. d. Lift the speaker away from the system. Removing and installing components 17
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    computer. WLAN card Removing WLAN card Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. microSD card b. base cover c. battery 3. To remove the WLAN card: a. Remove the single (M2x3) screw that secures the WLAN card bracket to the system [1]. b. Remove the WLAN
  • Dell Chromebook 5190 | Owners Manual - Page 19
    card. 3. Place the WLAN card bracket to secure the WLAN cables to the WLAN card. 4. Replace the single (M2x3) screw to secure the WLAN card bracket to the system. 5. Install the: a. battery b. base cover c. microSD card 6. Follow the procedure in After working inside your computer. Removing and
  • Dell Chromebook 5190 | Owners Manual - Page 20
    board Removing Input Output board Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. microSD card b. base cover c. battery 3. To remove the Input Output board (I/O board): a. Lift the latch and, disconnect the two I/O cables from the connector on the I/O board
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    I/O cables and close the latch to secure it to the I/O board. 4. Place the I/O bracket and replace the 2 (M2x4) screws to secure the bracket to the system. 5. Install the: a. battery b. base cover c. microSD card 6. Follow the procedure in After working inside your computer. Removing and installing
  • Dell Chromebook 5190 | Owners Manual - Page 22
    Touchpad Removing the touchpad Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. microSD card b. base cover c. battery 3. To remove the touchpad: a. Remove the 3 (M2x3) screws that secure the touchpad bracket to the system [1]. b. Remove the touchpad bracket
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    e. Remove the 3 (M2x2) screws that secure the touchpad frame to the system [1]. f. Lift the touchpad away from the system [2]. Installing the touchpad Steps 1. Place the touchpad into its slot on the system. Removing and installing components 23
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    to secure the touchpad frame to the system. 5. Place the touchpad bracket into the slot. 6. Replace the 3 screws to secure the touchpad bracket to the system. 7. Install the: a. battery b. base cover c. microSD card 8. Follow the procedure in After working inside your computer. Keyboard Removing
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    c. Turn the system and carefully pull the keyboard cable through the gap in the palm rest. d. Lift the keyboard away from the system. Removing and installing components 25
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    trim with the tabs on the system, and press it until it clicks into place. 3. Turn the system and connect the keyboard cable to the connector on the system board. 4. Install the: a. battery b. base cover c. microSD card 5. Follow the procedure in After working inside your computer. 26 Removing
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    System board Removing system board Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. microSD card b. base cover c. battery d. WLAN 3. To remove the system board: a. Lift the latch and, disconnect the 2 Input/Output cables from the connector on the system board
  • Dell Chromebook 5190 | Owners Manual - Page 28
    j. Remove the single (M2x4) screw that secures the system board bracket to the system [1]. k. Lift the system board bracket [2] and release the hook on the bracket from the retention tab in the system [3]. 28 Removing and installing components
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    l. Remove the 3 (M2x3) screws that secure the system board to the system [1]. m. Lift the system board away from the system [2]. Removing and installing components 29
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    Shim USB Key is dispatched with service replacement System Board. A tech sheet kitted with the RMA Shim USB Key contains instructions to run the RMA Shim. the connectors on the system board. 10. Install the: a. WLAN b. battery c. base cover d. microSD card 11. Follow the procedure in After
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    f. Turn the system. g. Place the system in a 90° position on the edge of a plane surface with the display facing down. Removing and installing components 31
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    secure the eDP cable to the system. 7. Place the eDP metal bracket to secure the eDP cable. 8. Replace the single screw to secure the eDP bracket to the system. 9. Install the: a. battery b. base cover c. microSD card 10. Follow the procedure in After working inside your computer. 32 Removing and
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    Display bezel Removing display bezel Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. microSD card b. base cover c. battery d. display assembly 3. To remove the display bezel: a. Remove the Mylar caps that cover the screws securing the display bezel to the
  • Dell Chromebook 5190 | Owners Manual - Page 34
    c. Pry the edges to release the display bezel from the display assembly. 34 Removing and installing components
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    Replace the 4 screws to secure the display bezel to the display assembly 4. Replace the mylar caps on the display bezel. 5. Install the: a. display assembly b. battery computer. 2. Remove the: a. microSD card b. base cover c. battery d. display assembly e. display bezel 3. To remove the display panel
  • Dell Chromebook 5190 | Owners Manual - Page 36
    b. Peel the adhesive tape that secures the eDP cable to the display panel [1]. c. Lift the latch and, disconnect the display cable from the connector in the display panel [2, 3]. 36 Removing and installing components
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    d. Lift the display panel away from the display assembly. Removing and installing components 37
  • Dell Chromebook 5190 | Owners Manual - Page 38
    the display panel to align with the screw holders on the display assembly. 3. Replace the 4 screws to secure the display panel to the display assembly. 4. Install the: a. display bezel b. display assembly c. battery d. base cover e. microSD card 5. Follow the procedure in After working inside your
  • Dell Chromebook 5190 | Owners Manual - Page 39
    b. Lift the display hinge away from the display assembly. Removing and installing components 39
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    Installing display hinge Steps 1. Place the display hinge cover on the display assembly. 2. Replace the 2 (M2x3) screws and 4 (M2.5x2.5) screws to secure the display hinge to the display assembly. 3. Install the: 40 Removing and installing components
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    cable Removing display cable Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. microSD card b. base cover c. battery d. display assembly e. display bezel f. display panel 3. To remove the display cable: a. Unroute the display cable from the display assembly
  • Dell Chromebook 5190 | Owners Manual - Page 42
    your computer. Camera Removing camera Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. microSD card b. base cover c. battery d. display assembly e. display bezel f. display panel 3. To remove the camera: a. Use a plastic scribe to pull the camera out from the
  • Dell Chromebook 5190 | Owners Manual - Page 43
    display assembly. 3. Affix the adhesive tape to secure the camera cable to the system. 4. Install the: a. display panel b. display bezel c. display assembly d. battery e. base cover f. microSD card 5. Follow the procedure in After working inside your computer. Removing and installing components 43
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    Palm rest Replacing palmrest Steps 1. Follow the procedure in Before working inside your computer. 2. Remove the: a. microSD card b. base cover c. battery d. speaker e. input and output board f. WLAN card g. touchpad h. keyboard i. system board j. display assembly 3. The component you are left with
  • Dell Chromebook 5190 | Owners Manual - Page 45
    and components This chapter details the technology and components available in the system. Topics: • Keyboard • Touchpad • Bluetooth Keyboard Dell Chromebook 5190 keyboards have a few extra features to help you browse the web effortlessly and efficiently. The keyboard contains a dedicated search
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    hides the tabs and launcher Enter Overview mode, which shows all windows Decrease screen brightness Increase screen brightness Mute Decrease the volume Increase the volume Search applications and the web at the same time. On a Chromebook, this key is on the side, where the Caps Lock key is normally
  • Dell Chromebook 5190 | Owners Manual - Page 47
    Touchpad This page contains information for Dell Chromebook 5190 touchpad gestures. The following table lists some gestures and actions supported by the Chromebook touchpad: Table 3. Touch pad gestures Gestures Explanation Touchpad gestures Simply move your finger across the touchpad. Press
  • Dell Chromebook 5190 | Owners Manual - Page 48
    Bluetooth This section outlines the instruction to pair a bluetooth device with your Chrome devices. Bluetooth technology lets you connect devices wirelessly over short distances. To use the Bluetooth accessories with your Chromebook, first check if your Chromebook supports Bluetooth. You will then
  • Dell Chromebook 5190 | Owners Manual - Page 49
    Processor family Operating System Memory configurations Chipset Graphics Display Storage options Multimedia Battery options Power adapter Connectivity Ports, Slots and Chassis Security Input device Feature Chromebook 5190 Intel Apollo Lake Celeron Dual Core N3350 and Quad Core N3450 (6 W, 2 M cache
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    Table 4. Specifications (continued) ● Depth: 207.9 mm (8.18 inch) 50 Product specification for Chromebook 5190
  • Dell Chromebook 5190 | Owners Manual - Page 51
    : • Operating system • View system information Operating system This page contains information about the operating system used by the Dell Chromebook 5190. Chrome OS Chromebooks are powered by the Google Chrome operating system, based on Google's popular Chrome browser. It has been developed to
  • Dell Chromebook 5190 | Owners Manual - Page 52
    Intel Core processors ● Fun games ● Built-in support for popular file types and external devices For more step fails and there is no backup option, the machine enters recovery mode. The Developer Mode switch turns off verified boot (at the Kernel stage) to enable users to run Chromium OS (or other
  • Dell Chromebook 5190 | Owners Manual - Page 53
    Disk Partition Map There are two copies of Chrome OS on disk: an active copy and a backup copy. Each copy consists of a kernel partition and a root file system. The backup copy is updated automatically in the background. Users only need to reboot. The partition contains encrypted user data and is
  • Dell Chromebook 5190 | Owners Manual - Page 54
    Mode Recovery Mode ● Used to boot without verification. ● Can be turned on via key combination during boot. ● Stateful partition is wiped during fast, as it takes less than 1 second to start loading kernel. Chromebook does not boot other operating systems such as Windows or OS X. Chrome
  • Dell Chromebook 5190 | Owners Manual - Page 55
    View system information This page contains all the information about viewing system information for the Dell Chromebook. Dell Chromebook 5190 does not support Dell BIOS. Hence, there are several ways to check system specifications depending on the information you are searching for. The table below
  • Dell Chromebook 5190 | Owners Manual - Page 56
    Table 7. View system information (continued) Commands Action and Purpose Screenshot Chrome:settin gs View information such as screen resolution options (Device>Display settings), touchpad, and other basic hardware information. Chrome:system View advanced system information such as the Google
  • Dell Chromebook 5190 | Owners Manual - Page 57
    Table 7. View system information (continued) Commands Action and Purpose Screenshot Chrome:netinternals View advanced networking information. Software 57
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    not start or exhibits the same problem, do not reconnect anything, and continue troubleshooting. 2. The battery life might be too low. Plug the Chromebook into the AC adapter and let it charge for at least an hour and try turning it on again. NOTE: When a new Chromebook is used for the first time
  • Dell Chromebook 5190 | Owners Manual - Page 59
    Display issue Possible solutions If the Chromebook's screen is blank, try the following troubleshooting steps to resolve the issue, checking to see if the screen turns on after each step: 1. Make sure the Chromebook is on. If you are using the battery, plug the Chromebook in and press the power
  • Dell Chromebook 5190 | Owners Manual - Page 60
    supported by the Chromebook. 2. Try disabling and re-enabling Bluetooth connectivity from the status area in the lower-right corner. 3. Try restarting the Chromebook. 4. If you are still encountering issue with bluetooth, try to Reset button until the device turns off, and then turn it back on again
  • Dell Chromebook 5190 | Owners Manual - Page 61
    10 seconds. 5. Reconnect the AC adapter, and turn on the system. 6. If issue persists, please perform a Reset or Recover the Chromebook. If you lost/forget the sign-in password to the Chromebook: 1. Check if this is a managed device (Enterprise enrolled device). Diagnostic and troubleshooting 61
  • Dell Chromebook 5190 | Owners Manual - Page 62
    5. Click Continue and follow the on-screen instructions to reset the password. Other Chromebook lock up or freeze symptoms that are not listed here If none of the above symptoms match the Chromebook's issue, refer to Google Help Center for the online troubleshooter and more help. CROSH This topic
  • Dell Chromebook 5190 | Owners Manual - Page 63
    ff_debug [] [--help] [--list_valid_tags] [--reset] memory_test modem [args...] [--wifi-mon] network_logging Purpose Tests the battery discharge rate for a given number of seconds. No argument defaults to Diagnostic and troubleshooting 63
  • Dell Chromebook 5190 | Owners Manual - Page 64
    the default APN is used instead. Turns on the extra network state checking to log. Allows the user to manually adjust advanced touchpad settings. Traces debug_level>] [--help] [--list_valid_level] [-reset] xset m [acc_mult[/acc_div] [ number of repeats per second. Turns autorepeat on/off. If a
  • Dell Chromebook 5190 | Owners Manual - Page 65
    scope of what Dell supports View running processes and memory utilization Shows conflicts of all modules loaded by Chrome Allows troubleshooting of connected accounts Comprehensive Detailed memory usage for apps/ extensions, especially handy for 2 GB Chromebooks Diagnostic and troubleshooting 65
  • Dell Chromebook 5190 | Owners Manual - Page 66
    it at your own risk. chrome://dns This displays the list of hostnames for which the browser will prefetch the DNS records. 66 Diagnostic and troubleshooting
  • Dell Chromebook 5190 | Owners Manual - Page 67
    from the Menu > Tools > Extensions. chrome://bookmarks This is also available from the Menu > Bookmarks > Bookmark Manager. Short cut key is Ctrl+Shift+O. Diagnostic and troubleshooting 67
  • Dell Chromebook 5190 | Owners Manual - Page 68
    that URL which failed, and click on "Start Test", which does some test and report you why that URL failed. chrome://plugins/. 68 Diagnostic and troubleshooting
  • Dell Chromebook 5190 | Owners Manual - Page 69
    is also available from the Menu > Options (on Windows), and Menu > Preferences (on Linux). From here you can control various browser related settings. Diagnostic and troubleshooting 69
  • Dell Chromebook 5190 | Owners Manual - Page 70
    discharge rate. Follow the instruction provided to check on the battery charging status: 1. Connect the AC adapter to the Chromebook and a power outlet. 2. Turn on, and sign in to the Chromebook. 3. Open the Chrome browser. 4. Press CTRL + ALT + T to open CROSH. 70 Diagnostic and troubleshooting
  • Dell Chromebook 5190 | Owners Manual - Page 71
    that the battery is charging. Check battery health Follow the steps to evaluate the health of the Chromebook battery, and check the discharge rate: 1. Disconnect the AC adapter from the Chromebook. 2. Turn on and sign in to Chromebook. 3. Open the Chrome browser. Diagnostic and troubleshooting 71
  • Dell Chromebook 5190 | Owners Manual - Page 72
    Battery health percentage is equal to or less than 50% and the battery is less than a year old, the battery is outside expected wear limits and might need to be replaced. ● If the test results show that Battery is Unknown, the battery might need to be replaced. 72 Diagnostic and troubleshooting
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    : NOTE: This will approximately take 20 minutes to complete the test, and it also depends on the capacity of the memory. 1. Turn on and sign in to Chromebook. 2. Open the Chrome browser. 3. Press CTRL + ALT + T to open CROSH. 4. Type memory_test into CROSH, and then press Enter. Diagnostic and
  • Dell Chromebook 5190 | Owners Manual - Page 74
    displays the result of the memory test passed without any errors. Example of a memory test failure. Checking network status If you are having trouble connecting to the Internet, use the steps in one or more of the following sections to test the network adapter: 74 Diagnostic and troubleshooting
  • Dell Chromebook 5190 | Owners Manual - Page 75
    Follow the instruction to gather the information about the network and diagnose the network errors. 1. Turn on and sign in to Chromebook. 2. Open the Chrome browser. 3. Press CTRL + ALT + T to open CROSH. 4. Type network_diag into CROSH, and then press Enter. Diagnostic and troubleshooting 75
  • Dell Chromebook 5190 | Owners Manual - Page 76
    5. Wait while CROSH performs a set of network diagnostic tests. A diagnostic screen displays the results of the network adapter health test. 6. The diagnostic test log is saved as a.txt (plain text) file in the Files app. 76 Diagnostic and troubleshooting
  • Dell Chromebook 5190 | Owners Manual - Page 77
    message, make sure the Wi-Fi adapter is enabled and connect to a network. Reset Chromebook This page contains all information about resetting Dell . All local user data stored on the Chromebook can be cleared by resetting it to its original factory state (also known as Powerwash). This step might be
  • Dell Chromebook 5190 | Owners Manual - Page 78
    2. Click Settings as highlighted from the screenshot below. 3. Click Show advanced settings to expand the menu. 78 Diagnostic and troubleshooting
  • Dell Chromebook 5190 | Owners Manual - Page 79
    , click Reset.) After you restart the Chromebook, you should now see the setup screen. Follow the instructions on the screen to set up your Chromebook again. Make sure you sign in with your primary Google Account, because this account is set as the owner account. Diagnostic and troubleshooting 79
  • Dell Chromebook 5190 | Owners Manual - Page 80
    hard reset on your Chromebook by pressing Refresh + Power. If you still see this message after performing a hard reset, please proceed to Step 2. If you see the Chrome OS verification is turned and follow the instructions that appear on your screen. 3. After you recover your Chromebook, you must
  • Dell Chromebook 5190 | Owners Manual - Page 81
    Chromebook to boot up from the flash drive 4. Follow the instructions that appear on the screen verification is turned off Message By default, Chromebooks are set screen asking to recover your device. Troubleshooting Tips Table 19. Troubleshooting tips Question I am unable to recover my Chromebook
  • Dell Chromebook 5190 | Owners Manual - Page 82
    successfully recovered your Chromebook but now Windows does not recognize the whole size of the USB or SD card used for recover. Solution 3. If the problem persists, contact Google Chrome support team. You should download an up-to date recovery image. Simply follow all the instructions exactly as
  • Dell Chromebook 5190 | Owners Manual - Page 83
    . Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1. Go to Dell.com/support. 2. Select your support category. 3. Verify your country or region in the Choose a Country
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Chromebook 5190
Owners Manual
Regulatory Model: P28T
Regulatory Type: P28T001
Jun 2021
Rev. A01