Adaptec 5405 User Guide - Page 141

Solving Notification Problems, Creating a Support Archive File, Actions, Save support archive

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Chapter 11: Solving Problems ● 141 Solving Notification Problems To test notifications on your storage space, you can send test events or emails to ensure that they're being received properly. If your test event fails: 1 Ensure that the remote system is powered on and running Adaptec Storage Manager. 2 Open the remote system's System Properties window (see Step 4 on page 109) and double- check the TCP/IP address and port number. 3 Try sending the test event again. If your test email fails: 1 Ensure that the recipient's email address is correct. (See Modifying a Recipient's Information or Removing a Recipient on page 114 to modify the address.) 2 Ensure that your SMTP server address is correct. (See Modifying Email Settings on page 114 to modify the address.) 3 Try sending the test message again. Creating a Support Archive File Your Adaptec Storage Manager service representative might ask you to create a configuration and status information archive file to help diagnose a problem with your system. To create the archive file: 1 In the Enterprise View, click the local or remote system on which the problem is occurring. 2 In the menu bar, select Actions, then click Save support archive. 3 Enter a name for the archive file or accept the default name, then click Save.

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Chapter 11: Solving Problems
●
141
Solving Notification Problems
To test notifications on your storage space, you can send test events or emails to ensure that
they’re being received properly.
If your test event fails:
1
Ensure that the remote system is powered on and running Adaptec Storage Manager.
2
Open the remote system’s System Properties window (see
Step 4 on page 109
) and double-
check the TCP/IP address and port number.
3
Try sending the test event again.
If your test email fails:
1
Ensure that the recipient’s email address is correct. (See
Modifying a Recipient’s
Information or Removing a Recipient
on page 114
to modify the address.)
2
Ensure that your SMTP server address is correct. (See
Modifying Email Settings
on page 114
to modify the address.)
3
Try sending the test message again.
Creating a Support Archive File
Your Adaptec Storage Manager service representative might ask you to create a configuration
and status information archive file to help diagnose a problem with your system.
To create the archive file:
1
In the Enterprise View, click the local or remote system on which the problem is occurring.
2
In the menu bar, select
Actions
, then click
Save support archive
.
3
Enter a name for the archive file or accept the default name, then click
Save
.