Adaptec 5405 User Guide - Page 136

General Troubleshooting Tips, Identifying a Failed or Failing Component - cable

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Chapter 11: Solving Problems ● 136 General Troubleshooting Tips If you experience problems installing or using Adaptec Storage Manager, follow these suggestions: ● Ensure that you are logged in to Adaptec Storage Manager at the permission level you need to perform the tasks you want. (See page 27 for more information.) ● Ensure that all managed systems are powered on and that you are logged in to any remote systems you want to manage. (See page 32 for more information.) ● Check all cable connections. ● Try uninstalling and reinstalling Adaptec Storage Manager. Identifying a Failed or Failing Component When your are notified of a Warning- or Error-level event, use Adaptec Storage Manager's rapid fault isolation feature to quickly identify the source of the problem. For instance, in this example, a disk drive has failed. To find the failed disk drive, follow the yellow Error icons: Error is on a remote system... ...on Controller 1... ...on Device 1. Double-click Device 1 to open the Properties window and continue tracing the fault to its source... ...a disk drive failure.

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Chapter 11: Solving Problems
●
136
General Troubleshooting Tips
If you experience problems installing or using Adaptec Storage Manager, follow these
suggestions:
●
Ensure that you are logged in to Adaptec Storage Manager at the
permission level you need
to perform the tasks you want. (See
page 27
for more information.
)
●
Ensure that all managed systems are powered on and that you are logged in to any remote
systems you want to manage. (See
page 32
for more information.)
●
Check all cable connections.
●
Try uninstalling and reinstalling Adaptec Storage Manager.
Identifying a Failed or Failing Component
When your are notified of a Warning- or Error-level event, use Adaptec Storage Manager’s
rapid fault isolation feature to quickly identify the source of the problem.
For instance, in this example, a disk drive has failed. To find the failed disk drive, follow the
yellow Error icons:
Error is on a remote system...
...on Controller 1...
...on Device 1.
Double-click
Device 1
to open
the Properties window and
continue tracing the fault to its
source...
...a disk drive failure.