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Service

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Service Faults often have simple explanations. Before calling Customer Service, please refer to the table below and attempt to correct the fault yourself. 9 WARNING RISK OF ELECTRIC SHOCK Improper repairs are dangerous. Only an authorized servicer may perform repairs and may replace damaged plug and connections. Remove the power plug or turn off the circuit breaker or fuse in the fuse box if the appliance is damaged or not working. Call Customer Service. 9 WARNING RISK OF ELECTRIC SHOCK ▯ Work on the appliance electronics must be performed by an authorized servicer. ▯ Always disconnect the appliance from the power supply when work is carried out on the electronics. Switch off the circuit breaker or remove the fuse from your household fuse box. Troubleshooting Chart Oven Problem Possible Causes and Suggested Solutions Oven door is locked and will not open, even after cooling. Turn the oven off at the circuit breaker and wait five minutes. Turn breaker back on. The oven should reset itself and will be operable. Oven is not heating. Check circuit breaker or fuse box to your house. Make sure there is proper electrical power to the oven. Be sure oven temperature has been selected. Operations with steam or descaling do not start or do The water tank is empty or operations are locked due to the not continue. descaling process. Fill the water tank and continue the descaling process. After switching on an operating mode, a message is shown on the display that indicates that the temperature is too high. The appliance has not cooled sufficiently. Allow the appliance to cool and switch the operating mode on again. The appliance prompts you to rinse. The power supply has been disconnected or the appliance has been switched off during the descaling process. Once the appliance is switched on again, rinse it twice. Oven temperature is too hot or too cold. The oven thermostat needs adjustment. See "Oven Temperature Offset" under "Adjust Basic Settings". Oven light is not working properly. Call Customer Service. Oven light does not turn off. Check for obstruction in oven door. Check to see if hinge is bent. Cannot remove lens cover on light. There may be soil build-up around the lens cover. Wipe lens cover area with a clean dry towel prior to attempting to remove the lens cover. Clock and timer are not working properly. Make sure there is electrical power to oven. "E" and a number appears in display and control beeps. This is a fault code. Follow the instructions in the display. If the code remains or there are no instructions in the display, press INFO to display more information (if applicable) and to turn off the beep. If the code is still displayed, write down the fault code number, turn off the oven, and call Service. With a new oven there is a strong odor when oven is This is normal with a new oven and will disappear after a few turned on. uses. Control does not react when a key is touched. Be sure that pad is clean. Touch the center of the touchpad. Use the flat part of your finger. Fan is running during modes that do not use convection. On some models, the convection fan runs while the oven is preheating for the bake mode. This is normal. Warm air or steam escapes from oven vent. It is normal to see or feel steam or warm air escaping from the oven vent. Do not block the vent. 39

Section	Page
Table of ContentsUse and care manual	3
Safety DefinitionsSafety Definitions	4
9 WARNING	4
9 CAUTION	4
NOTICE:	4
Note:	4
IMPORTANT SAFETY INSTRUCTIONS	5
READ AND SAVE THESE INSTRUCTIONS	5
WARNING	5
Proper Installation and Maintenance	5
WARNING	5
WARNING	5
Fire Safety	5
WARNING	5
WARNING	5
WARNING	6
TO REDUCE THE RISK OF INJURY TO PERSONS IN THE EVENT OF A GREASE FIRE, OBSERVE THE FOLLOWING:	6
a. SMOTHER FLAMES with a close-fitting lid, cookie sheet, or metal tray, then turn off the burner. BE CAREFUL TO PREVENT BURNS. If the flames do not go out immediately, EVACUATE AND CALL THE FIRE DEPARTMENT.	6
b. NEVER PICK UP A FLAMING PAN – You may be burned.	6
c. DO NOT USE WATER, including wet dishcloths or towels – a violent steam explosion will result.	6
d. Use an extinguisher ONLY if:	6
Burn Prevention	6
CAUTION	6
WARNING	6
Scalding hazard	6
WARNING	6
Risk of scalding	6
WARNING	6
Risk of scalding	6
WARNING	6
Risk of burns	6
WARNING	6
Risk of scalding	6
Child Safety	7
WARNING	7
Cleaning Safety	7
WARNING	7
Risk of injury	7
WARNING	7
Risk of electrical shock	7
Cookware Safety	7
WARNING	7
Risk of electric shock	7
State of California Proposition 65 Warning:	7
WARNING	7
Causes of Damage	8
NOTICES	8
Protecting the Environment	8
Saving Energy	8
Accessories	9
9 CAUTION	9
Accessories Included	9
Note:	9
Special Accessories (not included)	9
Getting to Know the Appliance	10
Note:	10
Oven Overview	10
Oven Cavity	10
9 CAUTION	10
9 CAUTION	10
Oven Cavity Features	10
Oven Vent	10
Cooling Fan	10
Convection Fan	10
Oven Light	10
Water Tank	10
Control Panel	11
Operating Controls	11
Touch Buttons	11
Full Touch Color Display	11
Basic way of operating the display:	11
In some instances you have further options to navigate through the menu:	12
Main Menu	12
Heating Modes Menu	12
--------	13
Aluminum Foil	13
9 WARNING	13
Preheating the Oven	13
Preheat Reminders	13
For Best Results	14
Baking Pans and Dishes	14
Condensation	14
Before First Use	14
Before Using the Appliance for the First Time	14
Water Hardness	14
NOTICES	14
Initial Use	15
Setting the time of day	15
1. Touch the bottom line.	15
2. Touch the “Hours” touch field and swipe to the left or right to select the current hour.	15
3. Touch the \	15
4. Touch the 8 symbol to apply the settings.	15
Setting the language	15
1. Touch the bottom line.	15
2. Swipe to the left or right to select the required language.	15
3. Touch the top line.	15
Setting the Clock Display	15
1. Touch \	15
2. Touch the bottom line.	15
3. Swipe to the left or right to select “digital” or “analogue”.	15
4. Touch the top line.	15
Setting the water hardness	15
1. Touch \	15
2. Touch the bottom line.	15
3. Swipe to the left or right to select the appropriate water hardness.	15
4. Touch the top line.	15
Setting up Home Connect	15
1. Touch “Home Connect”.	15
2. Touch “Start assistant”.	15
3. Follow the instructions in the chapter “Home Connect”.~ \	15
Note:	15
Notes	15
Calibrating the Appliance and Cleaning the Oven Cavity	15
Preparing the Appliance for Calibration	15
1. Remove the accessories from the oven cavity.	15
2. Remove any remaining packaging, such as polystyrene pellets, from the oven cavity.	15
3. Before calibrating the appliance, wipe the smooth surfaces in the oven cavity with a soft, wet cloth.	15
Notes	15
NOTICE:	15
1. Fill the water tank.	16
2. Press the ON l OFF touch button to switch on the appliance.	16
3. The oven will calibrate automatically after running a Steam heating mode at 212° F (100 °C) for 30 minutes. Set the heating mode, temperature and duration for the calibration. Press START to begin the appliance operation.	16
4. After calibration, allow the appliance to cool down.	16
5. Dry the oven cavity bottom floor.	16
6. Set Bake to 475° F (245°C).	16
7. Keep the kitchen ventilated while the appliance is heating.	16
8. Stop the appliance operation after the indicated duration. Use the ON l OFF touch button to switch off the appliance.	16
9. Wait until the oven cavity has cooled down.	16
10. Clean the smooth surfaces with soapy water and a dish cloth.	16
11. Empty the water tank and dry the oven cavity.	16
Note:	16
Cleaning the Accessories	16
Adjust Basic Settings	16
Changing the Settings	16
1. Touch the ON l OFF touch button.	16
2. Touch the MENU touch button.	16
3. Swipe to the left or right to select \	16
4. Touch “Continue”.	16
5. Swipe to the left or right to select the desired setting.	16
6. Touch the bottom touch field.	16
7. Swipe to the left or right to select the desired setting.	16
8. Touch the 8 icon (where applicable) to apply the setting.	16
9. Touch the MENU touch button.	16
10. Touch \	16
Available Settings	16
General Operation	17
High Altitude Baking	17
Switching the Appliance On and Off	17
Notes	17
Timer Options	17
Displaying and hiding timer options	17
Note:	17
Oven Timer	17
1. Touch the ON l OFF touch button.	17
2. Set the heating mode and temperature.	17
3. Touch the TIMERS touch button.	17
4. Touch the “+ Oven Timer” touch field.	17
5. Touch the required field and swipe to the left or right to set the oven timer.	17
6. Touch the 8 symbol.	17
7. Touch the START l STOP touch button.	17
Note:	17
Kitchen Timer	18
1. Touch the TIMERS touch button.	18
2. Swipe to the left or right to select the timer value. You can set hours, minutes and seconds.	18
3. Touch the 8 icon.	18
Note:	18
Delayed Operation - \	18
Notes	18
9 CAUTION	18
1. Place the food onto the appropriate accessory in the oven cavity and close the appliance door.	18
2. Touch the ON l OFF touch button.	18
3. Set the heating mode.	18
4. Touch the TIMERS touch button. The timer options are shown in the display.	18
5. Select Oven Timer and set a cook time. Touch the 8 icon.	18
6. Select TIMERS again and set End Time. Touch the 8 icon.	18
7. Touch the START l STOP touch button.	18
Checking, changing or deleting settings	18
1. Touch the TIMERS touch button.	18
2. Touch the required timer option.	18
3. Swipe to the left or right on the touch display to change the settings.	18
Setting a Heating Mode	18
1. Touch the ON l OFF touch button to switch on the appliance.	18
2. Swipe to the left in the top line of the display to select “True Convection” ‚.	18
3. Swipe to the left or right in the bottom line of the display to select the temperature.	18
4. Touch the START l STOP touch button to start the appliance operation.	19
Default Values	19
Preheating Bar	19
INFO Touch Button	19
Sounds	19
Changing or Cancelling the Appliance Operation	19
Note:	19
Changing the appliance operation	19
1. Use the START l STOP touch button to stop the operation.	19
2. Touch the area for the setting that should be changed.	19
3. Swipe to the left or right to change the setting.	19
4. Use the START l STOP touch button to start the changed operation.	19
Notes	19
Cancelling the appliance operation	19
Fast Preheat	19
Notes	19
Activating the \	19
1. Set a heating mode and temperature.	19
2. Touch the START l STOP touch button to start the heating mode.	19
3. Touch the FAST PREHEAT touch button to activate the function.	19
4. Once the set temperature has been reached, the \	19
Panel Lock	20
Activating and Deactivating	20
1. Touch and hold the TIMERS touch button for approximately 4 seconds until \	20
2. Touch and hold the TIMERS touch button for approximately 4 seconds until \	20
Auto Convection Conversion	20
To turn on this feature:	20
1. Go to Settings	20
2. Press the ON\|OFF touch button to turn the oven on.	20
3. Press the MENU touch button.	20
4. Scroll over to Settings on the touch screen.	20
5. Select Conv. Conversion and press ON.	20
6. Exit Settings and select “Save” to save your settings.	20
Meat Probe	20
Suitable Heating Modes	20
Notes	20
Inserting the Meat Probe into the Food	20
NOTICE:	20
Setting and Starting Appliance Operation	21
9 WARNING	21
Risk of burns	21
9 WARNING	21
Risk of electric shock	21
Notes	21
1. Insert the meat probe into the socket on the left-hand side of the oven cavity.	21
Note:	21
2. Close the appliance door.	21
NOTICE:	21
3. Touch the ON l OFF touch button.	21
4. Set the heating mode.	21
Note:	21
5. Touch the oven cavity temperature on the left in the bottom line.	21
6. Swipe to the left or right to select the required oven cavity temperature.	21
7. Touch the 8 symbol to apply the setting.	21
8. Touch the ¥ core temperature on the right in the bottom line.	21
9. Swipe to the left or right to select the required core temperature.	21
10. Touch the START l STOP touch button.	21
Changing or Stopping the Appliance Operation	21
1. Touch the oven cavity temperature or meat probe temperature.	21
2. Swipe to the left or right to change the temperature.	21
3. Touch the 8 symbol to apply the setting.	21
1. Use the ON l OFF touch button to switch off the appliance.	21
2. Using an oven glove, unplug the meat probe from the socket.	21
Core Temperatures of Different Foods	21
Sabbath Mode	22
Starting	22
1. Touch the ON l OFF touch button.	22
2. Swipe to the left or right to select \	22
3. Touch the temperature in the bottom line.	22
4. Swipe to the left or the right to select the required temperature.	22
5. Touch the 8 icon to apply the setting.	22
6. Touch the cooking time + in the bottom line.	22
7. Swipe to the left or the right to select the required duration.	22
8. Touch the 8 symbol to apply the setting.	22
9. Touch the START l STOP touch button.	22
Notes	22
Cancelling	22
Yom Tov Mode	22
Starting	22
1. Touch the ON l OFF touch button.	22
2. Swipe to the left or right to select \	22
3. Touch the temperature in the bottom touch field.	22
4. Swipe to the left or the right to select the required temperature.	22
5. Touch the 8 icon to apply the setting.	22
6. Touch the cooking time + in the bottom touch field.	22
7. Swipe to the left or the right to select the required duration.	22
8. Touch the 8 icon to apply the setting.	22
9. Touch the START l STOP touch button.	22
Notes	22
Cancelling	22
Inserting Accessories	23
Note:	23
9 WARNING	23
Risk of Burns	23
9 CAUTION	23
NOTICE:	23
Note:	23
Example in the picture: Universal pan	23
Example in the picture: Rack	23
Stop Function	23
Steam Operation	24
9 WARNING	24
Risk of scalding	24
Noises	24
Steam Cooking	24
Note:	24
Setting	24
1. Refill water tank.	24
Note:	24
2. Touch the ON l OFF touch button.	24
3. Swipe to the left or right to select \	24
4. Touch the temperature field.	24
5. Swipe to the left or the right to select the required temperature.	24
6. Touch the timer field +.	24
7. Swipe to the left or the right to select the required duration.	24
8. Touch the START l STOP touch button.	24
Cancelling	24
Note:	24
Exit	24
Steam Assisted Cooking	24
Steam Intensity	25
Suitable Heating Modes	25
Start	25
1. Refill water tank.	25
Note:	25
2. Touch the ON l OFF touch button.	25
3. Set the heating mode and temperature.	25
4. Touch the ADD STEAM touch button to switch on steam assistance.	25
5. On the display, swipe to the left or right to select the steam intensity.	25
6. Touch the 8 symbol to apply the setting.	25
7. Touch the START l STOP touch button.	25
Note:	25
Cancelling Steam Addition	25
1. Touch the ADD STEAM touch button to cancel the addition of steam early.	25
2. Touch the steam intensity in the bottom right corner of the display.	25
3. Swipe to the left or right to select \	25
4. Touch the 8 symbol to apply the setting.	25
Note:	25
Cancelling	25
Note:	25
Exit	25
Proof	25
Note:	25
Start	25
1. Refill water tank.	25
Note:	25
2. Touch the ON l OFF touch button.	25
3. Swipe to the left or right to select \	25
4. Touch \	25
5. Swipe to the left or right to select the required setting.	25
6. Touch the 8 symbol to apply the setting.	25
7. Touch \	25
8. Swipe to the left or the right to select the required duration.	25
9. Touch the 8 symbol to apply the setting.	25
10. Touch the START l STOP touch button.	25
Cancelling	25
Note:	25
Exit	25
Defrost	26
Note:	26
Start	26
1. Refill water tank.	26
Note:	26
2. Touch the ON l OFF touch button.	26
3. Swipe to the left or right to select \	26
4. Touch the temperature in the bottom line.	26
5. Swipe to the left or the right to select the required temperature.	26
6. Touch the 8 icon to apply the setting.	26
7. Touch \	26
8. Swipe to the left or the right to select the required duration.	26
9. Touch the 8 icon to apply the setting.	26
10. Touch the START l STOP touch button.	26
Cancelling	26
Note:	26
Exit	26
Reheating	26
Note:	26
Start	26
1. Refill water tank.	26
Note:	26
2. Touch the ON l OFF touch button.	26
3. Swipe to the left or right to select \	26
4. Touch the temperature in the bottom touch field.	26
5. Swipe to the left or the right to select the required temperature.	26
6. Touch the 8 icon to apply the setting.	26
7. Touch \	26
8. Swipe to the left or the right to select the required duration.	26
9. Touch the 8 icon to apply the setting.	26
10. Touch the START l STOP touch button.	26
Cancelling	26
Note:	26
Exit	26
Refill Water Tank	26
9 WARNING	26
Risk of injury and fire	26
9 WARNING	26
Risk of Burns	26
NOTICE:	27
Notes	27
1. Open the appliance door.	27
2. Pull out the water tank from the right side of the oven cavity (figure !).	27
3. Fill the water tank with cold water up to the “max.” mark (figure \	27
4. Fully close the tank cover until it locks.	27
5. Insert the filled water tank (figure #).	27
6. Ensure that the water tank has been pushed in all the way. The water tank should be level with the tank cavity (figure $).	27
7. Close the appliance door.	27
After Every Steam Operation	27
9 WARNING	27
Risk of scalding	27
9 WARNING	27
Risk of burns	27
NOTICE:	27
Notes	27
Empty Water Tank	27
NOTICE:	27
1. Open the appliance door.	27
2. Remove the water tank.	27
3. Empty the water tank, clean it with detergent and then rinse it thoroughly with clean water.	27
4. Dry all parts with a soft cloth.	27
5. Rub the seal on the cover until dry.	27
6. Leave to dry with the cover open.	27
7. Close the cover on the water tank and push it down.	27
8. Insert the water tank and close the appliance door.	27
Starting Drying	28
1. Let the appliance cool down.	28
2. Remove the worst of the food remnants from the oven cavity immediately and use a sponge to wipe away moisture from the oven cavity floor.	28
3. If necessary, touch the ON l OFF touch button to switch the appliance on.	28
4. Touch the MENU touch button to display the operating modes.	28
5. On the touch display, swipe to the left or right to select \	28
6. Touch the bottom touch field.	28
7. Touch the bottom touch field.	28
8. Touch the START l STOP touch button.	28
9. Open the appliance door and leave it open for 1 to 2 minutes so that the moisture in the oven cavity can escape.	28
Drying the Oven Cavity by Hand	28
1. Let the appliance cool down.	28
2. Remove any soil from the oven cavity.	28
3. Dry the oven cavity with a sponge.	28
4. Leave the appliance door open for 1 hour so that the oven cavity dries completely.	28
Steam Programs	28
9 WARNING	28
Risk of scalding	28
Information on the Settings	28
Selecting a Dish	28
Setting a Program	29
1. Touch the ON l OFF touch button to switch on the appliance.	29
2. Touch the MENU touch button.	29
3. Swipe to the left or right to select \	29
4. Touch the bottom line.	29
5. Touch the required category.	29
6. Swipe to the left or right to select the required steam program.	29
7. Touch the required steam program.	29
Note:	29
8. Some programs require a weight. Press the weight and scroll to adjust.	29
9. Touch the START l STOP touch button to start the appliance operation.	29
Note:	29
Continue cooking	29
1. Touch \	29
2. If necessary, adjust the recommended setting or time amount.	29
3. Touch the START l STOP touch button to start \	29
Cancelling	29
Note:	29
Exit	29
Home Connect	30
Notes	30
Setting Up	30
Connecting Your Oven to Home Connect	30
1. Install the Home Connect app.	30
2. Connect your oven to the Wi-Fi network.	30
3. Connect your oven to the app.	30
1. Install the Home Connect app.	30
2. Connect your oven to the Wi-Fi network.	30
Automatic Registration in the Home Network	30
Notes	30
1. Touch the MENU touch button.	30
2. Swipe to the left or right to select “Settings”.	30
3. Swipe to the left or right to select “Home Connect”.	30
4. Touch “Start assistant”.	30
5. Touch “Continue”.	30
6. Within 2 minutes press the WPS button on the router. Wait until “Network connection successful” is shown in the display.	30
7. The appliance is ready to connect to the app.	31
8. Follow the instructions of the app on your mobile device for automatic network registration.	31
Manual Registration in the Home Network	31
Note:	31
1. Touch the MENU touch button.	31
2. Swipe to the left or right to select \	31
3. Swipe to the left or right to select \	31
4. Touch “Start assistant”.	31
5. Touch “Continue”.	31
6. Touch \	31
7. Touch “Continue”.	31
8. Use the \	31
9. Wait until \	31
10. The appliance is ready to connect to the app.	31
11. Follow the instructions of the app on your mobile device for manual network registration.	31
Remote Start	32
Notes	32
1. Touch the MENU touch button.	32
2. Touch “Remote start”.	32
Home Connect Settings	32
Note:	32
Wi-Fi	32
1. Touch the MENU touch button.	32
2. Swipe to the left or right to select \	32
3. Swipe to the left or right to select \	32
4. Touch “Open settings”.	32
5. Swipe to the left or right to select \	32
6. Touch the bottom line to select “On” or “Off”.	32
7. Touch the ; field to return to the Home Connect settings menu.	32
Disconnecting from the Network	32
Note:	32
1. Touch the MENU touch button.	32
2. Swipe to the left or right to select \	32
3. Swipe to the left or right to select \	32
4. Touch “Open settings”.	32
5. Swipe to the left or right to select \	32
6. Touch “Disconnect from network”.	32

Match case Limit results 1 per page

Service

Faults often have simple explanations. Before calling

Customer Service, please refer to the table below and

attempt to correct the fault yourself.

WARNING

RISK OF ELECTRIC SHOCK

Improper repairs are dangerous. Only an authorized

servicer may perform repairs and may replace

damaged plug and connections. Remove the power

plug or turn off the circuit breaker or fuse in the fuse

box if the appliance is damaged or not working. Call

Customer Service.

WARNING

RISK OF ELECTRIC SHOCK

▯

Work on the appliance electronics must be

performed by an authorized servicer.

▯

Always disconnect the appliance from the power

supply when work is carried out on the

electronics. Switch off the circuit breaker or

remove the fuse from your household fuse box.

Troubleshooting Chart

Oven Problem

Possible Causes and Suggested Solutions

Oven door is locked and will not open, even after

cooling.

Turn the oven off at the circuit breaker and wait five minutes.

Turn breaker back on. The oven should reset itself and will be

operable.

Oven is not heating.

Check circuit breaker or fuse box to your house. Make sure

there is proper electrical power to the oven. Be sure oven

temperature has been selected.

Operations with steam or descaling do not start or do

not continue.

The water tank is empty or operations are locked due to the

descaling process. Fill the water tank and continue the

descaling process.

After switching on an operating mode, a message is

shown on the display that indicates that the

temperature is too high.

The appliance has not cooled sufficiently. Allow the appliance

to cool and switch the operating mode on again.

The appliance prompts you to rinse.

The power supply has been disconnected or the appliance

has been switched off during the descaling process. Once

the appliance is switched on again, rinse it twice.

Oven temperature is too hot or too cold.

The oven thermostat needs adjustment. See “

Oven

Temperature Offset

“ under “

Adjust Basic Settings

“.

Oven light is not working properly.

Call Customer Service.

Oven light does not turn off.

Check for obstruction in oven door. Check to see if hinge is

bent.

Cannot remove lens cover on light.

There may be soil build-up around the lens cover. Wipe lens

cover area with a clean dry towel prior to attempting to

remove the lens cover.

Clock and timer are not working properly.

Make sure there is electrical power to oven.

“E“ and a number appears in display and control

beeps.

This is a fault code. Follow the instructions in the display. If

the code remains or there are no instructions in the display,

press INFO to display more information (if applicable) and to

turn off the beep. If the code is still displayed, write down the

fault code number, turn off the oven, and call Service.

With a new oven there is a strong odor when oven is

turned on.

This is normal with a new oven and will disappear after a few

uses.

Control does not react when a key is touched.

Be sure that pad is clean. Touch the center of the touchpad.

Use the flat part of your finger.

Fan is running during modes that do not use

convection.

On some models, the convection fan runs while the oven is

preheating for the bake mode. This is normal.

Warm air or steam escapes from oven vent.

It is normal to see or feel steam or warm air escaping from

the oven vent. Do not block the vent.