Roku HD110 User Guide - Page 85

The demo playlist I downloaded works, but my playlist does not., Troubleshooting Interactive

Get Roku HD110 PDF manuals and user guides View all Roku HD110 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 85 highlights

The demo playlist I downloaded works, but my playlist does not. 1 Try simplifying the playlist by removing any comments or keywords, and just include one or two files. 2 Try editing the playlist you downloaded, and using the modified playlist. 3 If you're using a word processor to edit your playlist, try using Notepad on the PC or TextEdit on the Mac. Playlists must be plain text files. Troubleshooting Interactive Playlists Before attempting to resolve any interactive playlist problems on BrightSign, please start with this checklist. 1 Make sure the interactive playlist and your content are in the root of the flash card. 2 Make sure the interactive playlist is named AUTOPLAY.CSV. 3 Download a BrightSign interactive demo from www.brightsign.biz/support/demos and confirm it plays. The demo files I downloaded work in my interactive playlist, but my files do not If the demo files play, then the problem could be with your files, not the interactive playlist. Normally, if files don't play at all, there's a problem with the content format. 1 Remove any non-alpha numeric characters from your file names. For example, the symbol + is not acceptable in a file name. 2 See Content Playback for more help solving content related problems. 79 • •

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
79
•
•
•
•
•
•
The demo playlist I downloaded works, but my playlist does not.
1
Try simplifying the playlist by removing any comments or keywords, and just include one or
two files.
2
Try editing the playlist you downloaded, and using the modified playlist.
3
If you're using a word processor to edit your playlist, try using
Notepad
on the PC or
TextEdit
on the Mac. Playlists must be plain text files.
Troubleshooting Interactive Playlists
Before attempting to resolve any interactive playlist problems on BrightSign, please start with
this checklist.
1
Make sure the interactive playlist and your content are in the root of the flash card.
2
Make sure the interactive playlist is named
AUTOPLAY.CSV
.
3
Download a BrightSign interactive demo from
www.brightsign.biz/support/demos
and
confirm it plays.
The demo files I downloaded work in my interactive playlist, but my files do not
If the demo files play, then the problem could be with your files, not the interactive playlist.
Normally, if files don't play at all, there's a problem with the content format.
1
Remove any non-alpha numeric characters from your file names. For example, the symbol
+
is not acceptable in a file name.
2
See
Content Playback
for more help solving content related problems.