Ricoh SP C352DN User Guide

Ricoh SP C352DN Manual

Get Ricoh SP C352DN PDF manuals and user guides View all Ricoh SP C352DN manuals
Add to My Manuals
Save this manual to your list of manuals

Ricoh SP C352DN manual content summary:

  • Ricoh SP C352DN | User Guide - Page 1
    User Guide Getting Started Loading Paper Troubleshooting For safe and correct use, be sure to read the Safety Information in Read This First before using the machine.
  • Ricoh SP C352DN | User Guide - Page 2
  • Ricoh SP C352DN | User Guide - Page 3
    Manuals...7 Model-Specific Information...8 List of Options...9 Guide to Names and Functions of Components 10 Guide to Components...10 Guide to the Names and Functions of the Control Panel 16 Guide Printer Configuration Screens Using the Control Panel 27 Monitoring and Configuring the Printer...
  • Ricoh SP C352DN | User Guide - Page 4
    Not Light Up or Flash 82 Other Printing Problems...83 When You Cannot Print Properly...83 Paper Misfeeds Occur Frequently...89 Additional Troubleshooting...93 The Printed Image is Different from the Image on the Computer 97 When Printer Is Not Functioning Properly 100 When PictBridge Printing
  • Ricoh SP C352DN | User Guide - Page 5
    in order to view the manuals as PDF files. • A Web browser must be installed in order to view the HTML manuals. User Guide Summaries are provided below for the operating instructions regarding the basic usage of this machine, frequently used functions, and troubleshooting when an error message
  • Ricoh SP C352DN | User Guide - Page 6
    of the administrator using Web Image Monitor. For details, see "Before Using This Printer", Security Guide. Be sure to read this manual when configuring the enhanced security functions or user and administrator authentication. Driver Installation Guide Explains how to install and configure the
  • Ricoh SP C352DN | User Guide - Page 7
    List of Manuals Manual Name User Guide Read This First Quick Installation Guide Operating Instructions Extended Feature Settings Security Guide Driver Installation Guide Printed Manual Provided No Yes Yes No No No No PDF Manual Provided Yes Yes Yes No No No Yes HTML Manual Provided No No No Yes
  • Ricoh SP C352DN | User Guide - Page 8
    6
  • Ricoh SP C352DN | User Guide - Page 9
    manuals supplied with the printer, available options, and names and functions of components. Before You Start How to Read the Manuals Symbols used in the manuals This manual Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors. [ ] Indicates the
  • Ricoh SP C352DN | User Guide - Page 10
    manufacturer recommends that you use genuine toner from the manufacturer. Some illustrations in this manual might be slightly different from the machine. About IP addresses In this manual, "IP address" covers both IPv4 and IPv6 environments. Read the instructions that are relevant to the environment
  • Ricoh SP C352DN | User Guide - Page 11
    is a Region B model, refer to the imperial units. List of Options This section provides a list of options for this printer and the names commonly used in this manual. Option name Paper Feed Unit TK1230 Paper Feed Unit TK1240 Hard Disk Drive Option Type P12 IEEE 802.11 Interface Unit Type M24
  • Ricoh SP C352DN | User Guide - Page 12
    of Components Guide to Components • Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components. Exterior: Front view 1 9 2 3 10 4 5 11 6 7 12 8 13 DSE001 1. Top cover Open this cover to replace the toner or black drum unit/color drum units. 2. Standard
  • Ricoh SP C352DN | User Guide - Page 13
    , see page 16 "Guide to the Names and Functions of the Control Panel". 4. Front cover Open this cover when replacing the waste toner bottle, etc., or the rear fence to prevent A4 or letter-size prints from falling behind the printer. After using the stop fence, be sure to return it to its original
  • Ricoh SP C352DN | User Guide - Page 14
    Ventilation holes Prevent overheating. 2. HDD cover Remove this cover to install the optional hard disk. 3. Power connector Connect the power cord to the printer. Insert the other end into an electrical outlet. 4. Cable cover Remove this cover to install the optional interface units and the SD card
  • Ricoh SP C352DN | User Guide - Page 15
    Front view 1 2 3 4 5 6 7 9 8 10 DSE926 1. Toner Loads from the printer rear, in the order of black (K), cyan (C), magenta (M), and yellow and Replacing Consumables", Operating Instructions. 2. Inner cover Open this cover when replacing the black drum unit/color drum units. 3. Inner cover open
  • Ricoh SP C352DN | User Guide - Page 16
    Instructions. 6. Waste toner bottle Collects toner that is wasted during printing. Messages appear on the screen when the waste toner bottle needs to be replaced, or a new waste toner color lines appear on prints. 9. Black drum unit / Color drum units The drum units are installed in the order of
  • Ricoh SP C352DN | User Guide - Page 17
    to Names and Functions of Components Guide to functions of the printer's internal options 3 1 2 DSF003 1. Optional interface units • Wireless LAN board Allows you to communicate over wireless documents to be printed. To attach this option, see "Installing the hard disk", Operating Instructions. 15
  • Ricoh SP C352DN | User Guide - Page 18
    SD cards that can be inserted in the same slot, contact your sales or service representative. Guide to the Names and Functions of the Control Panel 1 8 2 9 3 the job history and the printer's maintenance information. 6. Data In indicator Flashes when the printer is receiving print jobs from
  • Ricoh SP C352DN | User Guide - Page 19
    is possible, but print quality cannot be ensured. Follow the instructions that appear on the display. 8. Power indicator Remains lit while the power is on. It is not lit when the power is off or when the printer is in energy saver mode. 9. [Energy Saver] key Press to switch to and from Sleep
  • Ricoh SP C352DN | User Guide - Page 20
    . See "System Settings", Operating Instructions. 2. [Printer] screen Displays operation status, messages, and function menus. For details, see page 20 "Using the [Printer] screen". 3. [Supplies Info] screen Checks the printer status, such as toner, paper, and waste toner levels. • After finishing
  • Ricoh SP C352DN | User Guide - Page 21
    Guide to Names and waste toner levels. 2. [Printer] Press to display the [Printer] screen. 3. Shortcut icon area You can add shortcuts to embedded software applications to the [Home] screen. For details about registering shortcuts, see "Adding icons to the [Home] screen", Operating Instructions
  • Ricoh SP C352DN | User Guide - Page 22
    Displays the current printer status, such as "Ready", "Offline", and "Printing...". Information (user ID and document name) about the print job appears in this section. 2. [Print Jobs] Press to display print jobs sent from a computer. 3. Supply Information You can check the remaining toner. Press to
  • Ricoh SP C352DN | User Guide - Page 23
    . When user authentication is enabled, the screen is displayed when you log in to the printer. When user authentication is not enabled, the screen is displayed after the printer returns from Sleep mode or after a system reset. The [Information] screen appears when the power is turned on, regardless
  • Ricoh SP C352DN | User Guide - Page 24
    Displays the ratio of color prints to the total number of prints. • Depending on the printer settings, the [Information] screen may not be displayed. For details, see "Managing Eco-friendly Counter", Security Guide. • You can also use Web Image Monitor to check the usage status. For further details
  • Ricoh SP C352DN | User Guide - Page 25
    fire or electric shock. • Do not press and hold the main power switch when turning off the printer. Doing so shuts down the printer forcefully and may damage the hard disk causing a malfunction of the printer. • Before unplugging the power cord plug, turn off the power switch and make sure the power
  • Ricoh SP C352DN | User Guide - Page 26
    . You can change the amount of time that the printer waits before switching to Fusing Unit Off mode under [Fusing Unit Off Mode Timer]. For details, see "Timer Settings", Operating Instructions. To exit Fusing Unit Off mode, do one of the following: • Display the [Maintenance: Print] or [Maintenance
  • Ricoh SP C352DN | User Guide - Page 27
    mode, the [Energy Saver] key flashes slowly. • The energy saving functions will not activate when: • Communicating with external devices • The hard disk is active • A warning message is displayed • The service call message is displayed • Paper is jammed • The printer's covers are opened • Toner
  • Ricoh SP C352DN | User Guide - Page 28
    or flashing • The sample print, locked print, hold print, or stored print screen is displayed • Accessing the printer using Web Image Monitor • The printer consumes less energy when in Sleep mode, but it takes longer to start printing. • If two or more energy saving functions are set, the function
  • Ricoh SP C352DN | User Guide - Page 29
    setting items available on the [User Tools] screen of the printer. The configuration screens allow you to change or set the or [ ] to display the next or previous page. 3. Change the settings by following the instructions on the display, and then press [OK]. 4. Press the [User Tools] key. • Any
  • Ricoh SP C352DN | User Guide - Page 30
    a computer connected to the USB device server's network. Be sure to access Web Image Monitor from the printer's network. Using Web Image Monitor, you can check the printer status and change settings. Available operations The following operations can be remotely performed using Web Image Monitor from
  • Ricoh SP C352DN | User Guide - Page 31
    and Configuring the Printer Web Image Monitor supports screen reader software. We recommend JAWS 7.0 or a later version. • Display and operation problems may occur modes available with Web Image Monitor: guest mode and administrator mode. Displayed items may differ depending on the printer type. 29
  • Ricoh SP C352DN | User Guide - Page 32
    status, settings, and print job status can be viewed, but the printer settings cannot be changed. Administrator mode This mode requires an administrator login to enter. In the administrator mode, you can configure various printer settings. • When entering an IPv4 address, do not begin segments with
  • Ricoh SP C352DN | User Guide - Page 33
    the dialog box for switching to the user mode and administrator mode and the menu for each mode. Also displays the link to Help and dialog box for keyword search. 3. Refresh/Help (Refresh): Click at the upper right in the work area to update the printer information. Click the Web browser's [Refresh
  • Ricoh SP C352DN | User Guide - Page 34
    1. Getting Started 32
  • Ricoh SP C352DN | User Guide - Page 35
    " and page 37 "Paper Type Specifications". 2. Change the paper size and type settings for the tray you selected. Use the control panel of the printer or Web Image Monitor to change the paper size and type. For details about changing paper settings using the control panel, see page 56 "Paper
  • Ricoh SP C352DN | User Guide - Page 36
    and icons indicate the paper orientation in relation to the printer body. The letters in the tables indicate the following: the control panel. • : You can print on both sides of paper. • -: Not supported Metric sizes Paper size name Actual size Bypass tray Tray 1 Trays 2-4 Two-sided A4 210
  • Ricoh SP C352DN | User Guide - Page 37
    Paper Size Specifications Imperial sizes Paper size name Actual size 81/2 × 14 81/2 × 13 81/2 × 11 81/4 × 14 81/4 × 13 8 × 13 8.5" × 14" 8.5" × 13" 8.5" × 11" 8.25" × 14" 8.25" × 13" 8" × 13" 8 × 10 8" × 10" 71/4 × 101/2 51/2 × 81/2 51/2 × 81/2 41/8 × 91/2 37/8 × 71/2 81/2 × 12 81/2 × 132/5
  • Ricoh SP C352DN | User Guide - Page 38
    2. Loading Paper Imperial sizes Tray Horizontal size (One-sided) Bypass tray 2.52 to 8.50" Tray 1 3.25 to 8.50" Trays 2-4 5.50 to 8.50" Vertical size (One-sided) 5.00 to 49.60" 5.83 to 14.00" 8.27 to 14.00" Horizontal size (Two-sided) 3.94 to 8.50" 3.94 to 8.50" 5.50 to 8.50" Vertical size
  • Ricoh SP C352DN | User Guide - Page 39
    the correct paper type for the paper you are using. The letters in the tables indicate the following: • A: Supported • : You can print on both sides of paper. • -: Not supported Paper type Thin Paper Plain Paper 1 Plain Paper 2 Middle Thick Paper Thick Paper 1 Thick Paper 2 Recycled Paper Color
  • Ricoh SP C352DN | User Guide - Page 40
    2. Loading Paper Paper type Glossy Paper Envelope Coated Paper Paper weight No. Bypass tray -*1 A 5, 6 A 5 to 6 A Tray 1 A A A Trays 2-4 A A Two-sided - Paper weight No. 1 2 3 4 5 6 Paper weight 56-65 g/m2 (15-18 lb. BOND) 66-74 g/m2 (18-20 lb. BOND) 75-90 g/m2 (20-24 lb. BOND) 91-128
  • Ricoh SP C352DN | User Guide - Page 41
    Precautions • Do not use acidic paper because it accelerates the deterioration of the drum unit and surrounding parts. • If paper jams occur or multiple sheets are fed errors and misfeeds, do not use: • Paper for inkjet printers, thermal fax paper, art paper, paper with perforated lines, hemmededge
  • Ricoh SP C352DN | User Guide - Page 42
    Feed direction 3. 4.2 mm (0.2 inches) 4. 4.2 mm (0.2 inches) • The print area may vary depending on the paper size, printer language, and printer driver settings. • Depending on the printer driver settings, you may be able to print outside the recommended print area. However, the actual output may
  • Ricoh SP C352DN | User Guide - Page 43
    using the paper size dial on the tray. Otherwise, the printer might be damaged, or printing problems might occur. • To use the paper size and feed size and type in the printer driver as specified on the printer. • Do not move the side paper guides and end paper guide forcefully. Doing so may damage
  • Ricoh SP C352DN | User Guide - Page 44
    2. Loading Paper • Tray 2-4 DSE053 DSE252 2. Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the printer. DSE054 Place the tray on a flat surface. 42
  • Ricoh SP C352DN | User Guide - Page 45
    Loading Paper into Paper Trays 3. Squeeze the clip on the side paper guide and slide it to match the paper size. DSE119 4. Squeeze the end guide and slide it inward to match the standard size. DSE253 5. When loading paper into tray 1, slide the two switches at the bottom of the tray
  • Ricoh SP C352DN | User Guide - Page 46
    DSE121 Do not load the paper from a diagonally downward direction as shown in the figure below. Doing so may cause the printer to malfunction. DSE822 7. Adjust the paper guides to close any gaps. Do not move paper loaded in the tray more than a few millimeters. Moving the loaded paper excessively
  • Ricoh SP C352DN | User Guide - Page 47
    than A4 or 81/2 × 11 When loading paper larger than A4 or 81/2 × 11 into Tray 1, extend the tray. 1. Pull the tray out of the printer. For details, see Steps 1 and 2 on page 41 "Loading Paper into Paper Trays". 2. Slide the catches inwards to unlock the tray, and then slide the
  • Ricoh SP C352DN | User Guide - Page 48
    2. Loading Paper • When loading A4 , 81/2 × 11 , or smaller paper, do not extend the tray. Otherwise, a paper jam may occur. 46
  • Ricoh SP C352DN | User Guide - Page 49
    paper, specify the paper size and type using the control panel. When printing a document, specify the same paper size and type in the printer driver as specified on the printer. • When loading label paper, load it one by one. • When printing on paper that is longer than A4 , load only a single sheet
  • Ricoh SP C352DN | User Guide - Page 50
    , and then load paper print side up until it stops. 3. Slide both sides of the paper guide outward, and then load paper print side down until it stops. 1 2 1 DSE126 4. Adjust both sides of the paper guide to match the paper width. DSE127 • When using the bypass tray, it is recommended that you
  • Ricoh SP C352DN | User Guide - Page 51
    paper as shown in the table below. For details about [Letterhead Setting], see "System", Operating Instructions. Paper orientation The meanings of the icons are as follows: Icon Meaning Place or load paper you must specify [Letterhead] for the paper type in the printer driver's settings. 49
  • Ricoh SP C352DN | User Guide - Page 52
    for the tray specified for one-sided printing. • For details about how to make two-sided prints, see "Printing on Both Sides of a Page", Operating Instructions. 50
  • Ricoh SP C352DN | User Guide - Page 53
    separate them before loading. If the envelopes still stick together, load them one by one. For the envelope types that can be used with this printer, see page 34 "Paper Size Specifications" and page 37 "Paper Type Specifications". • Misfeeds might occur depending on the length and shape of the flaps
  • Ricoh SP C352DN | User Guide - Page 54
    to be printed: face up • Flaps: open • Bottom side of envelopes: toward the right of the printer • Side to be printed: face down When loading envelopes, use both the control panel and the printer driver to select "Envelope" for the paper type and specify the thickness of the envelopes. For details
  • Ricoh SP C352DN | User Guide - Page 55
    Help. 5. Click [OK]. 6. Start printing from the application's [Print] dialog box. • Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see page 57 "Configuring Envelope Settings Using the Control Panel
  • Ricoh SP C352DN | User Guide - Page 56
    Help. 3. Click [OK]. 4. Start printing from the application's [Print] dialog box. • Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see page 57 "Configuring Envelope Settings Using the Control Panel
  • Ricoh SP C352DN | User Guide - Page 57
    settings as necessary. 8. Start printing from the application's printing preferences screen. • Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see page 57 "Configuring Envelope Settings Using the
  • Ricoh SP C352DN | User Guide - Page 58
    . For details, see "System", Operating Instructions. Specifying a Paper Size • To use custom size paper, be sure to specify the paper size using the control panel and the printer driver. • The printer cannot print on custom size paper if the application does not support custom size paper. Specifying
  • Ricoh SP C352DN | User Guide - Page 59
    type and thickness. 1. Press the [User Tools] key, and then display the [Tray Paper Settings] screen. [System Settings] [Tray Paper Settings] 2. Press [Printer Bypass Paper Size], and then specify the paper size. Select the envelope size [OK] 3. Press [Paper Type: (tray name)], and then specify the
  • Ricoh SP C352DN | User Guide - Page 60
    to load envelopes, see page 51 "Loading Envelopes". • Configure the paper settings appropriately using both the printer driver and the control panel. For details about paper settings using the printer driver, see page 53 "Printing on Envelopes with Windows (PCL 6/PostScript 3)", page 53 "Printing on
  • Ricoh SP C352DN | User Guide - Page 61
    job has finished. The screen is changing back to the initial screen after the printer came out of the energy-saving mode or was reset. The printer requires user attention because paper has jammed, the toner needs replenishing, or other problems have occurred. • Beep alerts cannot be muted. If the
  • Ricoh SP C352DN | User Guide - Page 62
    runs out. For details about loading paper, see page 33 "Loading Paper". Appears when toner runs out. For details about adding toner, see "Replacing the Print Cartridge", Operating Instructions. Appears when the printer is malfunctioning or requires maintenance. Appears when one or more covers of the
  • Ricoh SP C352DN | User Guide - Page 63
    When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel • Cover Open Indicates whether one or more covers of the printer are open. Data Storage You can check the following items under [Data Storage]: • HDD Remaining Mem. Displays the amount of available hard disk memory. •
  • Ricoh SP C352DN | User Guide - Page 64
    3. Troubleshooting [Check Status] screen 1 2 3 4 CQT666 1. [Mac/ApliStat] tab Indicates the status of the printer. 2. Status icons The icons that can be displayed are described below: : The printer function is performing a job. : An error has occurred on the printer. : An error has occurred in
  • Ricoh SP C352DN | User Guide - Page 65
    and that the printer is correctly set. For details about how to connect the network, see "Interface Settings", Operating Instructions. • For details about connecting to the network, contact your administrator. • If the indicator is still lit even after trying to solve the problem as described here
  • Ricoh SP C352DN | User Guide - Page 66
    3. Troubleshooting If USB Connection Fails Problem The printer is not automatically recognized. Windows has already configured the USB settings. Causes Solutions The USB cable is not connected properly. Disconnect the USB cable, turn off the printer, and then turn it on again. When the printer
  • Ricoh SP C352DN | User Guide - Page 67
    appear, follow their instructions. Status Messages Message "Calibrating..." "Hex Dump Mode" "Job suspended." "Loading Toner..." "Offline" "Please wait." "Printing..." "Ready" "Resetting job..." "Setting change..." "Updating certif..." "Waitg. for prt.data" Status The printer is calibrating the
  • Ricoh SP C352DN | User Guide - Page 68
    printer driver. Check that the printer driver settings are correct, and then change the paper size or cancel printing. "Failed to update @Remote certificate. Please call service." Updating the @Remote certificate failed. Turn the printer off, and then turn it on again. If the problem persists
  • Ricoh SP C352DN | User Guide - Page 69
    is inserted correctly. For details about installing the board, see "Installing the Interface Units", Operating Instructions. • If the message appears again, contact your service representative. "Hardware Problem: USB" An error has occurred in the USB interface. Turn the main power switch off and
  • Ricoh SP C352DN | User Guide - Page 70
    3. Troubleshooting Message Cause Solution "Hardware Problem: Wireless Card" (A "wireless LAN interface board" is Units", Operating Instructions. • If the message appears again, contact your service representative. "Load ppr blw in (Tray name)." The printer driver settings are incorrect
  • Ricoh SP C352DN | User Guide - Page 71
    your sales or service representative to obtain a new unit. "Replacement of Black Drum You need to replace the black Unit is now necessary. drum unit. Replace Black Drum Unit." For details, see "Replacing Other Consumables", Operating Instructions. "Replacement of Black Drum Unit will soon
  • Ricoh SP C352DN | User Guide - Page 72
    to replace the color drum unit soon. Contact your sales or service representative to obtain a new unit. "SD Card authentication has Authentication from the SD card failed. Please call service." failed. Turn the printer off, and then turn it on again. If the problem persists, contact your sales
  • Ricoh SP C352DN | User Guide - Page 73
    is ending. The waste toner bottle is full. Solution • Check that the printer driver settings are correct, and then load paper of the size selected in the printer driver into the input tray. For details about how to load paper, see page 33 "Loading Paper". • Select the tray manually to continue
  • Ricoh SP C352DN | User Guide - Page 74
    Troubleshooting logs or reports. Message Cause Solution "98: Error" The printer could not access the hard disk correctly. Turn the main power and then back on again. If the message appears frequently, contact your service representative. "AN: A job via the network that was not printed Guide. 72
  • Ricoh SP C352DN | User Guide - Page 75
    supported by the printer driver. Select [Optional] for the classification code. For details about how to specify classification code settings, see "Registering Classification Codes", Operating Instructions If the message appear after installing the hard disk, contact your service representative. 73
  • Ricoh SP C352DN | User Guide - Page 76
    Troubleshooting Tray Paper Settings", Operating Instructions. "Error has occurred." A syntax error, etc., occurred. Check that the PDF file is valid. " , the maximum file capacity was exceeded. Delete unneeded files stored in the printer. "Excdd max. No. of files. (AT)" While using the error
  • Ricoh SP C352DN | User Guide - Page 77
    Print Volume Per User", Security Guide. PDF direct printing could not be performed appears again, contact your service representative. The PDF file does not print printer driver, the hard disk capacity for fonts and forms has been exceeded. Delete unneeded forms or fonts registered in the printer
  • Ricoh SP C352DN | User Guide - Page 78
    3. Troubleshooting Message Cause Solution "I/O buffer overflow." An input buffer overflow occurred. • Select [Font Authentication", Security Guide. "Insufficient Memory" A memory allocation error occurred. PCL 5/PostScript 3: Select a lower resolution on the printer driver. For details
  • Ricoh SP C352DN | User Guide - Page 79
    printer driver Help. "Printing privileges have not The PDF document you have tried Contact the owner of the been set for this document." to print has no privileges to print. document. "Receiving data failed." Data reception was aborted. Resend the data. "The selected paper size is not supported
  • Ricoh SP C352DN | User Guide - Page 80
    3. Troubleshooting Message Cause Solution "User Paper Type Error" The printer does not recognize the paper type specified using the printer driver. Check that the printer is connected to the network correctly and bidirectional communication is enabled. If the problem persists, confirm the user
  • Ricoh SP C352DN | User Guide - Page 81
    When You Cannot Print When You Cannot Print Problem Printing does not start. Printing does not start. . For details about how to connect interface cables correctly, see "Connecting the Printer", Operating Instructions. The correct interface cable is not being used. The type of interface cable
  • Ricoh SP C352DN | User Guide - Page 82
    3. Troubleshooting Problem Printing does not start. Printing does not start. Printing does not start. Cause Solution If the printer is using infrastructure mode. For details about the radio signal status of the wireless LAN, see "Interface Settings", Operating Instructions. If the printer is
  • Ricoh SP C352DN | User Guide - Page 83
    the infrastructure mode. Depending on the access point, client access may be filtered by MAC address. Also, check that there are no transmission problems between the the Extended Security Functions", Security Guide. A mechanical error might have Contact your service occurred. representative. 81
  • Ricoh SP C352DN | User Guide - Page 84
    3. Troubleshooting Problem Printing does not start when using the extended wireless LAN in Ad-hoc Mode. Cause The correct Communication Mode is not set. If printing does not start, contact your service representative. Solution • Turn the main power switch off and then back on again. For details
  • Ricoh SP C352DN | User Guide - Page 85
    Problem type. PCL 6/PostScript 3: On the printer driver's [Detailed Settings] tab, click [ printer must be placed on a stable and level surface. Check the printer environment and select an appropriate location. For details about the printer's environment, see "Install Location", Operating Instructions
  • Ricoh SP C352DN | User Guide - Page 86
    3. Troubleshooting Problem Cause Solution Printed images contain blots or are patchy. PostScript 3: On the printer driver's [Detailed Settings] tab, click [Print Quality:Standard] in "Menu:", and then select [Off] in the "Economy Color ". Images smudge when rubbed. (Toner is not fixed.) The
  • Ricoh SP C352DN | User Guide - Page 87
    Use genuine manufacturer toner. can result in a loss of print Contact your service quality and other problems. representative. The LED heads or intermediate transfer unit is dirty. • Clean the LED heads. For details, see "Cleaning the LED Heads", Operating Instructions. • Perform the [Cleaning
  • Ricoh SP C352DN | User Guide - Page 88
    3. Troubleshooting Problem Cause Solution Horizontal lines appear when an image filled in black model being used "Maintenance: Printing", Operating Instructions. • Change [Gray Reproduction] in the [Print Quality:Standard] menu of the printer driver to [CMY + K]. Horizontal streaks appear on
  • Ricoh SP C352DN | User Guide - Page 89
    printing. Use the printer driver of the printer and check that the printer is the specified printer. For details about how to open the printer driver settings screen, see see "Displaying the Printing Preferences dialog box from the [Start] menu", Operating Instructions. Data transmission failed
  • Ricoh SP C352DN | User Guide - Page 90
    3. Troubleshooting Problem Cause Solution Lines of garbled or unwanted alphanumeric characters appear. An incorrect printer language might have been selected. Select the correct printer driver, and then print the file again. Images are cut off, or excess is printed. You may be using paper
  • Ricoh SP C352DN | User Guide - Page 91
    page 39 "Paper Precautions". Paper Misfeeds Occur Frequently Problem Paper is not fed from the selected tray. Images are printed at a slant. Images are printed at a slant. Cause Solution When you are using Windows, printer driver settings override those settings using the display panel. PCL
  • Ricoh SP C352DN | User Guide - Page 92
    3. Troubleshooting Problem Misfeeds occur frequently. Misfeeds occur frequently. Misfeeds occur frequently. Misfeeds occur frequently. Misfeeds occur frequently. Cause Solution The number of sheets loaded exceeds the capacity of the printer. Load paper only as high as the upper limit markings
  • Ricoh SP C352DN | User Guide - Page 93
    Other Printing Problems Problem Misfeeds occur frequently. Cause Paper edges are burred when that have already been copied or printed by another printer. Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the printer one at a time. Fan the sheets thoroughly before
  • Ricoh SP C352DN | User Guide - Page 94
    3. Troubleshooting Problem Edges of sheets are creased. Duplex printing is "Printing on Both Sides of a Page", Operating Instructions. Missing patches and smudges are caused by moisture leaking from the paper. • Do not install the printer in areas that are susceptible to low temperature.
  • Ricoh SP C352DN | User Guide - Page 95
    Other Printing Problems Additional Troubleshooting Problem Causes Solutions The printer driver's option setup might not be the same. Set the printer's feed orientation and the printer driver's feed orientation accordingly. For details about settings for printer driver, see the printer driver
  • Ricoh SP C352DN | User Guide - Page 96
    3. Troubleshooting Problem Causes Solutions Combined printing, booklet printing, or Auto Reduce/ Enlarge printing does not come out as expected. The application or printer driver settings are not configured correctly. Make sure the application's paper size and orientation settings match those
  • Ricoh SP C352DN | User Guide - Page 97
    Printing Problems Problem Some characters are not printed or appear strange. Print speed or application relinquishing speed is slow. Causes The printer driver settings are not configured correctly. The printer driver settings are not configured correctly. Solutions PCL 5c: On the printer driver
  • Ricoh SP C352DN | User Guide - Page 98
    3. Troubleshooting Problem Causes Solutions Print ends mid-job. An error might have occurred. Check the printer's display panel to see if an error has occurred. A print instruction was issued from the computer, but printing did not start. User Authentication may have been set. For details
  • Ricoh SP C352DN | User Guide - Page 99
    the devices to a location where they do not interfere with the printer. The Printed Image is Different from the Image on the Computer Problem The printed image is different from the image on the computer's display to reduce the image, and then print. For details, see the printer driver's Help. 97
  • Ricoh SP C352DN | User Guide - Page 100
    3. Troubleshooting Problem Solutions PDF Direct Print is not executed (PDF file is not printed). You must install an optional hard disk or set the value of [RAM Disk] in the System Menu to 2 MB or higher. For details about [RAM Disk], see "System", Operating Instructions. When printing a PDF
  • Ricoh SP C352DN | User Guide - Page 101
    off, wait a few moments, and then turn it on again. If this does not resolve the problem, contact your sales or service representative. The color changes significantly when adjusted with the printer driver. Do not make extreme settings for the color balance on the [Print Quality] menu under the
  • Ricoh SP C352DN | User Guide - Page 102
    3. Troubleshooting When Printer Is Not Functioning Properly Problem Solutions Paper is not fed from the selected tray. When you are using a Windows operating system, the printer driver settings override those set using the control panel. Set the input tray you want using the printer driver. For
  • Ricoh SP C352DN | User Guide - Page 103
    To print from a paper tray that you opened and closed while the printer was in Energy Saver mode, you must manually specify the tray as the source paper tray before printing. When the printer recovers from Energy Saver mode and completes initialization, it will then print the document from the tray
  • Ricoh SP C352DN | User Guide - Page 104
    3. Troubleshooting When PictBridge Printing Does Not Work Problem PictBridge is not available. Causes There is a problem with the USB 3. Disconnect the USB cable, and then turn off the printer. Turn the printer back on. When the printer has fully booted up, reconnect the USB cable. Connect only
  • Ricoh SP C352DN | User Guide - Page 105
    fingers. • Some of this machine's components get damaged on contact. Do not touch the sensors, connectors, or other fragile parts that are shown in this manual when removing jammed paper. Otherwise, a malfunction might occur. Location of Sensors DSE828 DSE833 103
  • Ricoh SP C352DN | User Guide - Page 106
    3. Troubleshooting 104 DSE831 DSE832 DSE829 DSE830
  • Ricoh SP C352DN | User Guide - Page 107
    Removing Jammed Paper • To prevent misfeeds, do not leave any torn scraps of paper inside the printer. • Contact your service representative if misfeeds occur frequently. • If the error message remains displayed even after you remove misfed paper, open and close the front cover. Paper Misfeed
  • Ricoh SP C352DN | User Guide - Page 108
    3. Troubleshooting 3. If you cannot see the jammed paper inside the printer, close the front cover to the position just before it is locked as shown in the illustration below. DSE130 4. Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the printer.
  • Ricoh SP C352DN | User Guide - Page 109
    Removing Jammed Paper 6. Lift the front side of the tray, and then slide it into the printer carefully until it stops. DSE133 7. Close the front cover with both hands carefully. DSE134 • When closing the front cover, push the upper side of the
  • Ricoh SP C352DN | User Guide - Page 110
    3. Troubleshooting 2. Pull out the jammed paper carefully. DSE136 3. Close the bypass tray. DSE322 4. Pull the front cover open lever, and then open the front cover with both hands carefully. 1 2 DSE128 108
  • Ricoh SP C352DN | User Guide - Page 111
    the upper side of the cover firmly. After closing the cover, check that the error is cleared. Paper Misfeed Message (B) • The inside of this printer becomes very hot. Before removing paper around the fusing unit, wait until the temperature of the covers inside the fusing unit and paper transfer unit
  • Ricoh SP C352DN | User Guide - Page 112
    3. Troubleshooting 1. Pull the front cover open lever, and then open the front cover with both hands carefully. 1 2 DSE128 2. Pull out the jammed paper carefully. DSE139 3. Close
  • Ricoh SP C352DN | User Guide - Page 113
    Removing Jammed Paper Paper Misfeed Message (C) • The inside of this printer becomes very hot. Before removing paper around the fusing unit, wait until the temperature of the covers inside the fusing unit and paper transfer unit
  • Ricoh SP C352DN | User Guide - Page 114
    3. Troubleshooting 4. If you cannot see the jammed paper, pull the tabs on the fusing unit to open the cover, and then check if the paper is
  • Ricoh SP C352DN | User Guide - Page 115
    Removing Jammed Paper Paper Misfeed Message (Y) The following messages are displayed according to the tray where the paper is jammed: • " (Y1)": Tray 2 • " (Y2)": Tray 3 • " (Y3)": Tray 4 The procedure for removing jammed paper is the same for all trays. In the following procedure, a paper jam that
  • Ricoh SP C352DN | User Guide - Page 116
    3. Troubleshooting 3. If you cannot see the jammed paper or remove it, lift the front side of the tray, and then pull it out of the printer. DSE146 4. Pull out the jammed paper carefully. DSE147 If the paper is jammed in multiple trays, pull out all trays in which it is caught,
  • Ricoh SP C352DN | User Guide - Page 117
    Removing Jammed Paper DSE265 5. Hold the tray with both hands, slide it along the rails of the paper feed unit, and then push it straight in. DSE269 Paper Misfeed Message (Z) 1. Pull the front cover open lever, and then open the front cover with both hands carefully. 1 2 DSE128 115
  • Ricoh SP C352DN | User Guide - Page 118
    3. Troubleshooting 2. Carefully remove jammed paper under the paper transfer unit. DSE148 3. If you cannot pull out the paper, remove it by turning the knob on the right end of the paper transfer unit as shown in the illustration below: DSE149 DSE150 116
  • Ricoh SP C352DN | User Guide - Page 119
    Removing Jammed Paper 4. If paper is jammed in the upper side of the transfer unit, pull it upward. DSE140 5. Close the front cover with both hands carefully. DSE134 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared.
  • Ricoh SP C352DN | User Guide - Page 120
    3. Troubleshooting Trademarks Adobe, Acrobat, PostScript, and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Macintosh
  • Ricoh SP C352DN | User Guide - Page 121
    Trademarks Microsoft® Windows® 8.1 Pro Microsoft® Windows® 8.1 Enterprise • The product names of Windows 10 are as follows: Microsoft® Windows® 10 Home Microsoft® Windows® 10 Pro Microsoft® Windows® 10 Enterprise Microsoft® Windows® 10 Education • The product names of Windows Server 2003 are as
  • Ricoh SP C352DN | User Guide - Page 122
    MEMO 120 EN GB EN US M136-7800
  • Ricoh SP C352DN | User Guide - Page 123
    © 2016
  • Ricoh SP C352DN | User Guide - Page 124
    EN GB EN US M136-7800
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
For safe and correct use, be sure to read the Safety Information in
Read This First before using the machine.
Troubleshooting
Loading Paper
Getting Started
User Guide