LiftMaster CAPXLV Installation Manual - English French Spanish - Page 10

Internet Requirements

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INTRODUCTION PRE-INSTALL INSTALL NETWORK ACCESS CONTROL Internet Requirements When selecting a router, use the information below to ensure compatibility. MODEL: CAPXL / CAPXLV - Connected Access Portal, High Capacity CAPXL/CAPXLV can be connected to a router via a wired connection or Wi-Fi. LiftMaster recommends an Internet speed of 25Mbps (Mbits per second) download, 10Mbps upload for best video performance (minimum 10Mbps download speed, 5Mbps upload speed for each CAPXL supporting video camera feeds). NOTE: These upload/download speeds should be met when considering usage of other devices on the network like cameras and computers. CAPXL / CAPXLV IS COMPATIBLE WITH ROUTERS USING THE FOLLOWING Wi-Fi COMMUNICATION PROTOCOLS: • 802.11a • 802.11b • 802.11g • 802.11n CAPXL / CAPXLV WI-FI SECURITY COMPATIBILITY COMPATIBLE • WPA2-PSK (AES) (Recommended) • WPA2-PSK (TKIP) (Recommended) • WPA2 Personal (Recommended) • WPA-PSK (AES) • WPA-PSK (TKIP) NOT COMPATIBLE • WPA2 Enterprise • WEP • Open (No password or encryption) ADDITIONAL COMPATIBILITY CONSIDERATIONS: • Don't use Wi-Fi extender devices. These may introduce latency in the connection leading to choppy or loss of reliable video transmission. • If using a Wi-Fi signal strength tool or app, a continuous Wi-Fi signal strength connection of at least -65 DBM (numbers closer to zero are stronger strength) at the CAPXL / CAPXLV must be guaranteed to ensure an acceptable connection to the local network. • Hidden network SSID's are not supported. The network must be selectable from the CAPXL / CAPXLV display. • Wi-Fi networks requiring secondary authentication are not supported (E.g. Hotels and airport Wi-Fi). • When checking signal strength in CAPXL / CAPXLV admin mode, we recommend at least two bars two bars, as shown on the CAPXL screen. • If two bars are not available, relocate the router, the antenna or use accessory WFAEXT (Wi-Fi Antenna Extension Kit - 15') to move the CAPXL / CAPXLV antenna higher up or to a location resulting in two or more bars. 10

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10
Internet Requirements
When selecting a router, use the information below to ensure compatibility.
MODEL:
CAPXL / CAPXLV – Connected Access Portal, High Capacity
CAPXL/CAPXLV can be connected to a router via a wired connection or Wi-Fi. LiftMaster recommends an Internet speed of 25Mbps
(Mbits per second) download, 10Mbps upload for best video performance (minimum 10Mbps download speed, 5Mbps upload speed for
each CAPXL supporting video camera feeds).
NOTE:
These upload/download speeds should be met when considering usage of other devices on the network like cameras and computers.
PRE-INSTALL
NETWORK
INSTALL
ACCESS CONTROL
INTRODUCTION
CAPXL / CAPXLV WI-FI SECURITY COMPATIBILITY
COMPATIBLE
NOT COMPATIBLE
• WPA2-PSK (AES) (Recommended)
• WPA2-PSK (TKIP) (Recommended)
• WPA2 Personal (Recommended)
• WPA-PSK (AES)
• WPA-PSK (TKIP)
• WPA2 Enterprise
• WEP
• Open (No password or encryption)
ADDITIONAL COMPATIBILITY CONSIDERATIONS
:
•
Don’t use Wi-Fi extender devices. These may introduce latency in the connection leading to choppy or loss of reliable video transmission.
•
If using a Wi-Fi signal strength tool or app, a continuous Wi-Fi signal strength connection of at least -65 DBM (numbers closer to zero are
stronger strength) at the CAPXL / CAPXLV must be guaranteed to ensure an acceptable connection to the local network.
•
Hidden network SSID’s are not supported. The network must be selectable from the CAPXL / CAPXLV display.
• Wi-Fi networks requiring secondary authentication are not supported (E.g. Hotels and airport Wi-Fi).
•
When checking signal strength in CAPXL / CAPXLV admin mode, we recommend at least two bars two bars, as shown on the CAPXL screen.
•
If two bars are not available, relocate the router, the antenna or use accessory WFAEXT (Wi-Fi Antenna Extension Kit – 15’) to move the
CAPXL / CAPXLV antenna higher up or to a location resulting in two or more bars.
CAPXL / CAPXLV IS COMPATIBLE WITH ROUTERS USING THE FOLLOWING Wi-Fi COMMUNICATION PROTOCOLS:
• 802.11a
• 802.11b
• 802.11g
• 802.11n