2010 Mercedes GL-Class Owner's Manual - Page 221

Useful features on "Search & Send", refer to separate COMAND system operating instructions. 219 Stolen Vehicle Recovery Services In the event your vehicle was stolen: X Remote door unlock In case you have locked your vehicle unintentionally (e.g. SmartKey inside vehicle), and the reserve SmartKey is not available: X Contact the Customer Assistance Center at 1-800-FOR-MERCedes (1-800-367-6372) (USA only) or 1-888-923-8367 (Canada only). You will be asked to provide your password. X Then return to your vehicle at the time arranged and pull the tailgate recessed handle (Y page 75) for a minimum of 20 seconds until the indicator lamp in the SOS button is flashing. The message Connecting Call appears in the multifunction display. As an alternative, you may unlock the vehicle via Internet in the "My Tele Aid" section of "Owner's Online", using your ID and password (USA only). i If the anti-theft alarm stays on for more than 30 seconds, the Tele Aid system will notify the Customer Assistance Center automatically. Garage door opener The integrated remote control can operate up to three separately controlled devices compatible with HomeLink® or some other systems. i The remote door unlock feature is available if the relevant cellular phone network is available. The SOS button will flash and the message Call Connected will appear in the multifunction display to indicate receipt of the door unlock command. If the tailgate recessed handle was pulled for more than 20 seconds before door unlock authorization was received by the Customer Assistance Center, you must wait 15 minutes before pulling the tailgate recessed handle again. G Warning! Before programming the integrated remote control to a garage door opener or gate operator, make sure people and objects are out of the way of the device to prevent potential harm or damage. When programming a garage door opener, the door moves up or down. When programming a gate operator, the gate opens or closes. Do not use the integrated remote control with any garage door opener that lacks safety stop and reverse features as required by U.S. federal safety standards (this includes any garage door opener model manufactured before April 1, 1982). A garage door that cannot detect an object - signaling the door to stop and reverse - does not meet current U.S. federal safety standards. Z Controls in detail Report the incident to the police. The police will issue a numbered incident report. X Pass this number on to the Customer Assistance Center along with your password. The Customer Assistance Center will then attempt to covertly contact the vehicle's Tele Aid system. Once the vehicle is located, the Customer Assistance Center will contact the local law enforcement and you. The vehicle's location will only be provided to law enforcement.