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Epson WorkForce Pro WF-M4619 Users Guide - Page 220

Cannot Solve Problem, Cannot Solve Printing Problems

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Solving Problems > Cannot Solve Problem > Cannot Solve Printing Problems The image quality setting is low on the sender's fax machine. Solutions Ask the sender to send faxes at a higher quality. Cannot Solve Problem If you cannot solve the problem after trying all of the solutions, contact Epson support. If you cannot solve printing or copying problems, see the following related information. Related Information & "Cannot Solve Printing Problems" on page 220 Cannot Solve Printing Problems If you cannot solve printing or copying problems, try the following solutions in order starting at the top until you solve the problem. ❏ Make sure you match the paper type loaded in the printer and the paper type set on the printer to the paper type settings in the printer driver. "Paper Size and Type Settings" on page 29 ❏ Use a higher quality setting on the control panel or the printer driver. ❏ Reinstall the ink cartridge already installed in the printer. Reinstalling the ink cartridge may clear clogging in the print head nozzles and allow the ink to flow smoothly. However, because the ink is consumed when the ink cartridge is reinstalled, a message asking you to replace the ink cartridge may be displayed depending on the amount of ink remaining. "It is Time to Replace the Ink Cartridges" on page 198 ❏ Align the print head. "Aligning the Print Head" on page 127 ❏ Run a nozzle check to see if the print head nozzles are clogged. If there are missing segments in the nozzle check pattern, the nozzles may be clogged. Repeat head cleaning and the nozzle check alternately 3 times and check if the clogging has cleared. Note that print head cleaning uses some ink. "Checking and Cleaning the Print Head" on page 126 ❏ Turn off the printer, wait for at least 12 hours, and then check if the clogging has cleared. If the problem is clogging, leaving the printer for a while without printing may solve the problem. You can check the following items while the printer is off. ❏ Check that you are using genuine Epson ink cartridges. Try to use genuine Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to decline. "Ink Cartridge Codes" on page 243 ❏ Make sure that there are no paper fragments left inside the printer. When you remove the paper, do not touch the translucent film with your hand or the paper. 220

Section	Page
Contents	2
Guide to This Manual	6
Introduction to the Manuals	7
Searching for Information	7
Printing Only the Pages You Need	8
About This Manual	8
Marks and Symbols	8
Notes on Screenshots and Illustrations	9
Operating System References	9
Trademarks	10
Copyright	10
Important Instructions	11
Safety Instructions	12
Safety Instructions for Ink	12
Printer Advisories and Warnings	13
Advisories and Warnings for Setting Up the Printer	13
Advisories and Warnings for Using the Printer	13
Advisories and Warnings for Using the Touchscreen	14
Advisories and Warnings for Connecting to the Internet	14
Advisories and Warnings for Using the Printer with a Wireless Connection	14
Advisories and Warnings for Transporting or Storing the Printer	14
Notes on the Administrator Password	14
Default Value of the Administrator Password	15
Changing the Administrator Password	15
Operations that Require You to Enter the Administrator Password	15
Initializing the Administrator Password	15
Protecting Your Personal Information	16
Part Names and Functions	17
Front	18
Inside	19
Rear	20
Guide to the Control Panel	21
Control Panel	22
Home Screen Configuration	23
Guide to the Network Icon	24
Menu Screen Configuration	25
Entering Characters	26
Viewing Animations	26
Loading Paper	28
Paper Handling Precautions	29
Paper Size and Type Settings	29
List of Paper Type	30
Loading Paper	30
Loading Pre-punched Paper	31
Loading Long Papers	32
Placing Originals	35
Placing Originals	36
Originals that are not Supported by the ADF	37
Inserting and Removing a Memory Device	38
Inserting and Removing an External USB Device	39
Sharing Data on a Memory Device	39
Printing	41
Printing Documents	42
Printing from a Computer - Windows	42
Printing from a Computer - Mac OS	62
Printing Documents from Smart Devices (iOS)	70
Printing Documents from Smart Devices (Android)	71
Printing on Envelopes	73
Printing on Envelopes from a Computer (Windows)	73
Printing on Envelopes from a Computer (Mac OS)	73
Printing Photos	73
Printing JPEG Files from a Memory Device	73
Printing TIFF Files from a Memory Device	74
Printing Web Pages	75
Printing Web Pages from Smart Devices	75
Printing Using a Cloud Service	76
Registering to Epson Connect Service from the Control Panel	76
Copying	78
Available Copying Methods	79
Copying Originals	79
Copying on 2-Sides	79
Copying by Enlarging or Reducing	80
Copying Multiple Originals onto One Sheet	80
Copying in Page Order	81
Copying Originals Using Good Quality	82
Copying ID card	82
Basic Menu Options for Copying	82
Advanced Menu Options for Copying	83
Scanning	86
Available Scanning Methods	87
Scanning Originals to a Network Folder	87
Destination Menu Options for Scanning to a Network Folder	88
Scan Menu Options for Scanning to a Folder	89
Scanning Originals to an Email	90
Recipient Menu Options for Scanning to an Email	91
Scan Menu Options for Scanning to an Email	91
Scanning Originals to a Computer	93
Scanning Originals to a Memory Device	94
Scan Options for Scanning to a Memory Device	94
Advanced Menu Options for Scanning to a Memory Device	94
Scanning Originals to the Cloud	95
Scan Options for Scanning to the Cloud	96
Advanced Menu Options for Scanning to the Cloud	96
Scanning Using WSD	97
Setting Up a WSD Port	97
Scanning Originals to a Smart Device	99
Faxing	100
Before Using Fax Features	101
Overview of this Printer's Fax Features	101
Feature: Sending Faxes	101
Feature: Receiving Faxes	102
Feature: PC-FAX Send/Receive (Windows/Mac OS)	102
Features: Various Fax Reports	103
Feature: Security when Sending and Receiving Faxes	103
Features: Other Useful Features	103
Sending Faxes Using the Printer	104
Selecting Recipients	104
Various Ways of Sending Faxes	105
Receiving Faxes on the Printer	107
Receiving Incoming Faxes	108
Receiving Faxes by Making a Phone Call	109
Viewing Received Faxes Saved in the Printer on the LCD Screen	110
Menu Options for Faxing	111
Recipient	111
Fax Settings	111
More	113
Menu Options for Inbox	114
Using Other Faxing Features	115
Printing Fax Report Manually	115
Sending a Fax from a Computer	116
Sending Documents Created Using an Application (Windows)	116
Sending Documents Created Using an Application (Mac OS)	118
Receiving Faxes on a Computer	120
Checking for New Faxes (Windows)	120
Checking for New Faxes (Mac OS)	121
Canceling the Feature that Saves Incoming Faxes to the Computer	122
Maintaining the Printer	123
Checking the Status of Consumables	124
Improving Print, Copy, Scan, and Fax Quality	124
Adjusting the Print Quality	124
Checking and Cleaning the Print Head	126
Preventing nozzle clogging	127
Aligning the Print Head	127
Cleaning the Paper Path for Ink Smears	128
Cleaning the Scanner Glass	128
Cleaning the ADF	129
Cleaning the Translucent Film	131
Cleaning the Printer	133
Saving Power	134
Disabling your Wi-Fi Connection	134
Installing or Uninstalling Applications Separately	134
Installing the Applications Separately	135
Adding a Genuine Epson Printer (for Mac OS Only)	137
Uninstalling Applications	138
Updating Applications and Firmware	139
Transporting and Storing the Printer	140
Solving Problems	143
The Printer Does Not Work as Expected	144
The Printer Does Not Turn On or Off	144
Power Turns Off Automatically	144
Paper Does Not Feed Properly	144
Cannot Print	148
Cannot Start Scanning	166
Cannot Send or Receive Faxes	178
Cannot Operate the Printer as Expected	191
A Message is Displayed on the LCD Screen	196
Paper Gets Jammed	197
Preventing Paper Jams	197
It is Time to Replace the Ink Cartridges	198
Ink Cartridge Handling Precautions	198
Replacing Ink Cartridges	200
It is Time to Replace the Maintenance Box	201
Maintenance Box Handling Precautions	201
Replacing a Maintenance Box	201
Printing, Copying, Scanning, and Faxing Quality is Poor	202
Print Quality is Poor	202
Copy Quality is Poor	209
Scanned Image Problems	215
The Quality of the Sent Fax is Poor	217
Received Fax Quality is Poor	219
Cannot Solve Problem	220
Cannot Solve Printing Problems	220
Adding or Replacing the Computer or Devices	222
When the Software Disc is not Available	223
When Replacing a Computer	223
Re-Setting the Network Connection	223
Making Settings for Connecting to the Computer	223
Making Settings for Connecting to the Smart Device	224
Making Wi-Fi Settings from the Control Panel	224
Checking the Printer's Network Connection Status (Network Connection Report)	226
Messages and Solutions on the Network Connection Report	227
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)	232
About Wi-Fi Direct	233
Connecting to Devices using Wi-Fi Direct	233
Disconnecting Wi-Fi Direct (Simple AP) Connection	235
Changing the Wi-Fi Direct (Simple AP) Settings Such as the SSID	235
Adding or Changing the Printer's Connection	236
To Set Up a Printer on Multiple Computers	236
Changing the Connection from Wi-Fi to USB	237
Changing the Connection from Wi-Fi to Wired LAN	238
Setting a Static IP Address for the Printer	238
Product Information	240
Paper Information	241
Available Paper and Capacities	241
Unavailable Paper Types	243
Consumable Products Information	243
Ink Cartridge Codes	243
Maintenance Box Code	244
Software Information	244
Software for Printing	244
Software for Scanning	247
Software for Faxing	247
Software for Package Creation	249
Software for Making Settings or Managing Devices	249
Software for Updating	252
Settings Menu List	252
General Settings	252
Supply Status	269
Maintenance	269
Print Status Sheet	270
Print Counter	270
Reports	271
User Settings	271
Customer Research	271
Restore Default Settings	272
Firmware Update	272
Product Specifications	273
Printer Specifications	273
Scanner Specifications	274
ADF Specifications	274
Fax Specifications	275
Using Port for the Printer	275
Interface Specifications	276
Network Specifications	277
Supported Third Party Services	279
Memory Device Specifications	279
Supported Data Specifications	279
Dimensions	280
Electrical Specifications	280
Environmental Specifications	281
Installation Location and Space	282
System Requirements	282
Regulatory Information	283
Standards and Approvals	283
Restrictions on Copying	284
Administrator Information	285
Connecting the Printer to the Network	286
Before Making Network Connection	286
Connecting to the Network from the Control Panel	288
Settings to Use the Printer	290
Using the Print Functions	290
Setting Up AirPrint	296
Configuring a Mail Server	297
Setting a Shared Network Folder	300
Making Contacts Available	317
Preparing to Scan	324
Making Fax Features Available	325
Making Basic Operation Settings for the Printer	335
Problems when Making Settings	338
Managing the Printer	340
Managing the Network Connection	340
Administrator Settings	345
Disabling the External Interface	345
Monitoring a Remote Printer	346
Encrypting the Password	347
Enabling Program Verification on Start Up	347
Backing Up the Settings	347
Advanced Security Settings	349
Security Settings and Prevention of Danger	349
Protocol Setting Items	350
Using a Digital Certificate	353
SSL/TLS Communication with the Printer	359
Solving Problems for Advanced Security	360
Where to Get Help	365
Technical Support Web Site	366
Contacting Epson Support	366
Before Contacting Epson	366
Help for Users in Europe	366
Help for Users in Taiwan	367
Help for Users in Australia	367
Help for Users in New Zealand	368
Help for Users in Singapore	368
Help for Users in Thailand	368
Help for Users in Vietnam	369
Help for Users in Indonesia	369
Help for Users in Hong Kong	370
Help for Users in Malaysia	370
Help for Users in India	370

Match case Limit results 1 per page

The image quality setting is low on the sender's fax machine.

Solutions

Ask the sender to send faxes at a higher quality.

Cannot Solve Problem

If you cannot solve the problem aﬅer trying all of the solutions, contact Epson support.

If you cannot solve printing or copying problems, see the following related information.

Related Information

“Cannot Solve Printing Problems” on page 220

Cannot Solve Printing Problems

If you cannot solve printing or copying problems, try the following solutions in order starting at the top until you

solve the problem.

❏

Make sure you match the paper type loaded in the printer and the paper type set on the printer to the paper

type settings in the printer driver.

“Paper Size and Type Settings” on page 29

❏

Use a higher quality setting on the control panel or the printer driver.

❏

Reinstall the ink cartridge already installed in the printer.

Reinstalling the ink cartridge may clear clogging in the print head nozzles and allow the ink to ﬂow smoothly.

However, because the ink is consumed when the ink cartridge is reinstalled, a message asking you to replace the

ink cartridge may be displayed depending on the amount of ink remaining.

“It is Time to Replace the Ink Cartridges” on page 198

❏

Align the print head.

“Aligning the Print Head” on page 127

❏

Run a nozzle check to see if the print head nozzles are clogged.

If there are missing segments in the nozzle check pattern, the nozzles may be clogged. Repeat head cleaning and

the nozzle check alternately 3 times and check if the clogging has cleared.

Note that print head cleaning uses some ink.

“Checking and Cleaning the Print Head” on page 126

❏

Turn oﬀ the printer, wait for at least 12 hours, and then check if the clogging has cleared.

If the problem is clogging, leaving the printer for a while without printing may solve the problem.

You can check the following items while the printer is oﬀ.

❏

Check that you are using genuine Epson ink cartridges.

Try to use genuine Epson ink cartridges. °e use of non-genuine ink cartridges may cause print quality to

decline.

“Ink Cartridge Codes” on page 243

❏

Make sure that there are no paper fragments leﬅ inside the printer.

When you remove the paper, do not touch the translucent ﬁlm with your hand or the paper.

Solving Problems

Cannot Solve Problem

Cannot Solve Printing Problems

220