Epson WorkForce Pro WF-M4619 Users Guide - Page 197
Paper Gets Jammed, Preventing Paper Jams
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Solving Problems > Paper Gets Jammed > Preventing Paper Jams Error Messages Recovery Mode Update Firmware Solutions The printer has started in recovery mode because the firmware update failed. Follow the steps below to try to update the firmware again. 1. Connect the computer and the printer with a USB cable. (During recovery mode, you cannot update the firmware over a network connection.) 2. Visit your local Epson website for further instructions. Paper Gets Jammed Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces. The LCD screen displays an animation that shows you how to remove jammed paper. Next, select OK to clear the error. ! Caution: Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it could cause an injury. Be careful not to touch the protruding parts to avoid injury. c Important: Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer. Preventing Paper Jams Check the following if paper jams occur frequently. ❏ Place the printer on a flat surface and operate in the recommended environmental conditions. "Environmental Specifications" on page 281 ❏ Use the paper supported by this printer. "Available Paper and Capacities" on page 241 ❏ Follow paper handling precautions. "Paper Handling Precautions" on page 29 ❏ Load paper in the correct direction, and slide the edge guide against the edge of the paper. "Loading Paper" on page 30 197
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