1994 Oldsmobile Achieva Owner's Manual - Page 242

CustomerAssistance Informution The arbitrator wmale a decision l i which you may accept or reject. you If accept the decision, GM will be bound by that decision. Theentire dispute resolution procedure should ordinarily take about forty days from time you the file a claim until a decision is made. Some state laws may require you to use this program before filing a claim a with state-run arbitration program orin the courts. For further information, contact the BBB at 1-800-955-5100 orthe Oldsmobile Customer Assistance Center at 1-800-442-6537. * This program may not be available in all states, depending on state law. Canadian owners refer to your Warranty and Owner Assistance information booklet. General Motors reserves the right to change eligibility limitations and/orto discontinue its participation in this program. REPORTING SAFETYDEFECTS TO THE UNlTED STATES GOVERNMENT If you believe that your vehiclehas a defect which could cause crash or a could cause injury or death, you should immediately informthe National Highway Traffic Safety Administration (NHTSA), in addition to notifymg General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists a in group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involvedin individual problems between you, your dealer, or General Motors. To contact NHTSA, you mayeither call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA U.S. Department of Transportation Washington, D.C. 20590 You can also obtainother information about motor vehicle safety from the Hotline. you should immediately notlfy Transport Canada,in addition to notifying General Motors Canada of Limited. You may write to: Transport Canada Box 8880 Ottawa, Ontario K1G 3J2. REPORTmG SAFETYDEFECTS TO GEiVERAL MOTORS In addition to notlfylng NHTSA (or Transport Canada) in a situation like this, we certainly hope you'll notlfy us. Please callus at 1-800-442-6537, or write: Oldsmobile Customer Assistance Network P.O. Box 30095 Lansing, MI 48909 In Canada, please call at us 1-800-263-3777 (English) or 1-800-263-7854 (French). Or, write: General Motorsof Canada Limited Customer Assistance Center 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 REPORTING SAFETYDEFECTS TO THE CXV.ADIAN GOWWMENT If you live in Canada, and you believe that your vehicle has a safety defect,