1994 Oldsmobile Achieva Owner's Manual - Page 240

CustomerAssistance Information matter has already been reviewed with the Sales, Sewice,or Parts Manager, contact the owner of the dealership or the General Manager. STEP TWO - If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further .help, contact Oldsmobile the Customer Assistance Network by calling 1-800-442-6537.In Canada, contact GM of Canada Customer Assistance Centerin Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, call 1-809-763-1315. In all other overseas locations, contactGM North American Export Salesin Canada by calling 1-905-644-41 12. CustomerSatisjiction Procedure Your satisfaction and goodwill are important to your dealer and 3ldsmobile. Normally, any concern with the sales transactionor the lpperation of your vehicle wiU be :esolved by your dealer's Sales or Service Departments. Sometimes, nowwer, despitethe best intentionsof dl concerned, misunderstandings can 3ccur. If your concern has not been resolved to y m satisfaction, the Mlowing steps should be taken: STEP ONE - Discuss your concern with a member of dealership management. Complaints can often be quickly resolvedat that level. If the For prompt assistance, please have the following information available give to the Customer Assistance Representative: Your name, address, home and business telephone numbers Vehicle Identification Number (This is availablef o the vehicle rm registration or title, orthe plate at the left top o the instrument paneland f visible through the windshield.) Dealership nameand location Vehicle deliverydate and present mileage Nature of concern We encourage youto call the toll free number listed previously order to in give your inquiry prompt attention. However, if you wish to write Oldsmobile, write to United States Customer Assistance Representative Oldsmobile Central Office 920 Townsend St. P.O. Box 30095 Lansing, MI 48909 Canada General Motors of Canada Limited Customer Assistance Center 1908 Colonel Sam Drive Oshawa, OntarioL1H 8P7 When contacting Oldsmobile, please remember that your concernwl likely i l be resolved in the dealership, usingthe 238