1994 Oldsmobile Achieva Owner's Manual - Page 241

dealership's facilities,equipment and personnel. That iswhy we suggest you follow Step Onefirst if you have a concern. Customer Assistance the for Hearing or Speech Impaired To assist owners who have hearing difficulties, Oldsmobilehas installed special TDD (Telecommunication Devices forthe Deaf) equipment at its Customer Assistance Center. Any hearing or speech impaired customer who has access to a TDD or a conventional teletypewriter (m) can communicate with Oldsmobile by dialing: 1-800-TDD-OLDS. (TDD users in Canada can dial 1-800-263-3830.) GM Participation in BBB AUTO LINE-Altemative Dispute Resolutiolz Program* Both Oldsmobileand your Oldsmobile dealer are committed to malcing sure you are completely satisfiedwith your new vehicle. Our experience has shown that, if a situation arises where you feel your concern has notbeen adequately addressed, the Customer Satisfaction Procedure described earlier in this section is very successful. There may beinstances where an impartial third-party can assist in arriving at a solution to a disagreement regarding vehiclerepairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements Oldsmobile voluntarily participates in BBB AUTO LINE. BBB AUTO LINE an out-of-court is program administered by the Better Business Bureau systemto settle disputes between customers and automobile manufacturers. This program is available free of charge to customers who currently own or lease a GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure, you may contact the BBB using the tollfree telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5100 To file a claim, you will be asked to provide your name and address, your vehicle identification number (VIN), and a statement of the natureof your complaint. Eligibility is limited by vehicle age and mileage, and other factors. We prefer you utilizethe Customer Satisfaction Procedure before you resort to AUTO LINE,but you may contact the BBB at any time. The BBB will attempt to resolve the complaint serving as anintermediary between you and Oldsmobile. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to animpartial third-party arbitrator. 239