Ricoh MP 3555 User Guide - Page 218
Messages Displayed When You Use the Scanner Function, Messages Displayed on the Control Panel When
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10. Troubleshooting Messages Displayed When You Use the Scanner Function Messages Displayed on the Control Panel When You Use the Scanner Function This section describes likely causes of and possible solutions for the error messages that appear on the control panel. If a message not described here appears, act according to the message. Message Cause Solution "Connection with the The destination computer destination has failed. Check name or folder name is the settings." invalid. Check whether the computer name and the folder name for the destination are correct. "Connection with the destination has failed. Check the settings." An antivirus program or a firewall is preventing the machine from connecting to your computer. • Antivirus programs and firewalls can prevent client computers from establishing connection with this machine. • If you are using antivirus software, add the program to the exclusion list in the application settings. For details about how to add programs to the exclusion list, see the antivirus software Help. • To prevent a firewall from blocking the connection, register the machine's IP address in the firewall's IP address exclusion settings. For details about the procedure for excluding an IP address, see your operating system's Help. "Entered user code is not correct. Please re-enter." You have entered an incorrect user code. Check the authentication settings, and then enter a correct user code. 216