Rane HAL1x Installation Guide - Page 115

Show processes from all users, Device, Connect, Connect to Device, Troubleshoot, Start, Connectivity

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CHAPTER 5: Troubleshooting Your HAL System Installation 5. Verify that the RaneLink II service is running. If not, restart it. Halogen employs a communications service called RaneLink II that helps control the connectivity with any HAL devices on the network. RaneLink II is a communications application created by Rane that runs in the background, aiding Halogen in locating and connecting to HAL devices on the network. To determine if RaneLink II is running, check for its existence and status in your computer's Services list, as described below: Open Task Manager by either right-clicking an empty area on the taskbar or by pressing Ctrl-Shift-ESC. Click the Services tab. Look for RaneLink II in the list of services (you can sort the list by service name) and verify that its status is Running. If RaneLink II is not present or not running, try rebooting your computer, and then checking its status again. If RaneLink II seems stuck and unable to be restarted, terminate the current RaneLink.exe process (by selecting it in the Task Manager Processes list and then clicking End Process). If you do not see RaneLink.exe in the Processes list, press the Show processes from all users button in the Task Manager. Upon termination, the RaneLink II service should start up again automatically. If not, you can restart it manually as described above. Verify that the Windows Application Event log is not full. If it is full, clear it and then set it to overwrite events as needed. If RaneLink II fails to start after trying all the above options, it's time to call Rane (see"Rane Technical Support" on page 111). If you are familiar with the Windows Event Viewer, viewing any messages related to RaneLink II may shed some light on the problem. However, we highly recommend calling Rane for assistance. 6. Verify that advertisements from the HAL are reaching your PC. Halogen includes a handy network troubleshooting dialog that shows if your PC is receiving UDP broadcast announcements from the HAL device(s) on the network. To run this tool, do the following: 1. From the Device menu in the Halogen application toolbar, click Connect: 2. In the Connect to Device dialog that appears, open the HAL network troubleshooting window by clicking on the Troubleshoot button at the bottom, right corner of the window. 3. To begin monitoring HAL broadcast messages, click on the Start button in theTroubleshoot HAL Connectivity dialog that appears. 4. If any of the NICs (Network Interface Cards) on your PC are receiving UDP advertisements from one or more HAL devices on the local network, the messages will appear in the Listen For HAL Broadcast Messages area of the dialog: 109

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5. Verify that the RaneLink II service is running. If not, restart it.
Halogen employs a communications service called RaneLink II that helps control the connectivity with any
HAL devices on the network. RaneLink II is a communications application created by Rane that runs in the
background, aiding Halogen in locating and connecting to HAL devices on the network. To determine if
RaneLink II is running, check for its existence and status in your computer’s Services list, as described below:
Open Task Manager by either right-clicking an empty area on the taskbar or by pressing Ctrl-Shift-ESC.
Click the Services tab. Look for RaneLink II in the list of services (you can sort the list by service
name) and verify that its status is Running.
If RaneLink II is not present or not running, try rebooting your computer, and then checking its status again.
If RaneLink II seems stuck and unable to be restarted, terminate the current RaneLink.exe process (by select-
ing it in the Task Manager Processes list and then clicking End Process). If you do not see RaneLink.exe in
the Processes list, press the
Show processes from all users
button in the Task Manager. Upon termination,
the RaneLink II service should start up again automatically. If not, you can restart it manually as described
above. Verify that the Windows Application Event log is not full. If it is full, clear it and then set it to over-
write events as needed.
If RaneLink II fails to start after trying all the above options, it’s time to call Rane (see"Rane Technical Sup-
port" on page 111). If you are familiar with the Windows Event Viewer, viewing any messages related to
RaneLink II may shed some light on the problem. However, we highly recommend calling Rane for assis-
tance.
6. Verify that advertisements from the HAL are reaching your PC.
Halogen includes a handy network troubleshooting dialog that shows if your PC is receiving UDP broadcast
announcements from the HAL device(s) on the network. To run this tool, do the following:
1.
From the
Device
menu in the Halogen application toolbar, click
Connect
:
2.
In the
Connect to Device
dialog that appears, open the HAL network troubleshooting window by
clicking on the
Troubleshoot
button at the bottom, right corner of the window.
3.
To begin monitoring HAL broadcast messages, click on the
Start
button in the
Troubleshoot HAL
Connectivity
dialog that appears.
4.
If any of the NICs (Network Interface Cards) on your PC are receiving UDP advertisements from one
or more HAL devices on the local network, the messages will appear in the
Listen For HAL Broad-
cast Messages
area of the dialog:
CHAPTER 5: Troubleshooting Your HAL System Installation
109