HP Neverstop Laser MFP 1200 User Guide - Page 124

HP policy on non-HP supplies, HP anticounterfeit Web site, Reload Kits, non-HP Toner

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HP policy on non-HP supplies HP cannot recommend the use of non-HP Toner Reload Kits, non-HP toner, non-HP Laser Imaging Drums, and non-HP imaging system components, either new or remanufactured. NOTE: For HP Neverstop Laser products, warranty does not cover printer or imaging drum failures or complications due to damage, contaminations, or general print related defects from use of non-HP Toner Reload Kits, non-HP Toner, non-HP Laser Imaging Drums, or non-HP Laser Imaging Drum components. In such case, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. HP anticounterfeit Web site Go to www.hp.com/go/anticounterfeit if you install an HP Toner Reload Kit or an HP Laser Imaging Drum and a software or firmware message indicates that you have installed a previously used reload kit or imaging drum. HP will help determine if the reload kit or imaging drum is genuine and take steps to resolve the problem. Your reload kit or imaging drum might not be a genuine HP Toner Reload Kit or HP Laser Imaging Drum if you notice the following: ● The supplies status page indicates that a non-HP supply, or a used or counterfeit supply, is installed or has been used. ● A software or firmware message indicates that a non-HP supply, or a used or counterfeit supply, is installed or has been used. ● You are experiencing a high number of problems with the reload kit or imaging drum. ● The reload kit or imaging drum does not look like it usually does (for example, the packaging differs from HP packaging). 116 Appendix B Service and support ENWW

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HP policy on non-HP supplies
HP cannot recommend the use of non-HP Toner Reload Kits, non-HP toner, non-HP Laser Imaging Drums, and
non-HP imaging system components, either new or remanufactured.
NOTE:
For HP Neverstop Laser products, warranty does not cover printer or imaging drum failures or
complications due to damage, contaminations, or general print related defects from use of non-HP Toner
Reload Kits, non-HP Toner, non-HP Laser Imaging Drums, or non-HP Laser Imaging Drum components. In such
case, HP will charge its standard time and materials charges to service the printer for the particular failure or
damage.
HP anticounterfeit Web site
Go to
www.hp.com/
go/anticounterfeit
if you install an HP Toner Reload Kit or an HP Laser Imaging Drum and a
software or firmware message indicates that you have installed a previously used reload kit or imaging drum.
HP will help determine if the reload kit or imaging drum is genuine and take steps to resolve the problem.
Your reload kit or imaging drum might not be a genuine HP Toner Reload Kit or HP Laser Imaging Drum if you
notice the following:
●
The supplies status page indicates that a non-HP supply, or a used or counterfeit supply, is installed or
has been used.
●
A software or firmware message indicates that a non-HP supply, or a used or counterfeit supply, is
installed or has been used.
●
You are experiencing a high number of problems with the reload kit or imaging drum.
●
The reload kit or imaging drum does not look like it usually does (for example, the packaging differs
from HP packaging).
116
Appendix B
Service and support
ENWW