HP D2D4009fc HP StoreOnce Enterprise Manager User Guide (TC458-96012, December - Page 153

continued, The HP StoreOnce VSA device is

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Table 1 Common issues (continued) Symptom A fatal error occurs. Possible Cause Solution The HP StoreOnce Enterprise • Ensure that the HP StoreOnce Enterprise Manager is not able to connect Manager is running on the server. to the database. • If the HP StoreOnce Enterprise Manager does not start: 1. Completely uninstall the HP StoreOnce Enterprise Manager. 2. Perform a new installation of the HP StoreOnce Enterprise Manager. 3. Use the Restore utility (see Restoring the Replication Manager database), and choose the most recent backup. The HP StoreOnce Enterprise Manager service does not start. Port number 3095 is already used by another application. 1. Edit the server.xml file in the \tomcat\ conf folder, and change the port number 3095 to some other free port number value, in the line Connector port="3095" protocol="HTTP/1.1" connectionTimeout="20000"/. 2. Find connector port="3096," and change the port number 3096 to some other free port number value. 3. Find redirectPort="3096," and change the value to the free port number entered which was given in 2. The HP StoreOnce Enterprise Manager crashed. Ensure that backups are made periodically, and restored from the most recent backup. 1. Completely uninstall the HP StoreOnce Enterprise Manager. 2. Perform a new installation of the HP StoreOnce Enterprise Manager. 3. Use the Restore utility (see Restoring the Replication Manager database), and choose the most recent backup. The HP StoreOnce Enterprise Manager service does not start. Port number 8005 is being used 1. Go to \ by another application. tomcat\conf. 2. Open server.xml in an editor like Notepad. 3. Find the following entry: . 4. Change the port number to another port number which is free on the installation machine. 5. Then, start the HP StoreOnce Enterprise Manager tomcat service "HP StoreOnce RMS". While using the backup utility, the message, Access Denied, is displayed. You may not have sufficient privileges on the folder where backup is taken. The administrator should provide full control to "Everyone" on the folder if possible. The HP StoreOnce VSA device is not An unintended fifth (extra) target The user must delete the HP StoreOnce VSA added/refreshed successfully. creation exists in the HP device from the HP StoreOnce VSA device GUI StoreOnce VSA device. and then add/refresh the HP StoreOnce Enterprise Manager again. The HP StoreOnce VSA deployment The network is congested (i.e., Offload ESX, and wait for some time before fails with Unknown Exception error. ESX overload). triggering another deployment. 153

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Table 1 Common issues
(continued)
Solution
Possible Cause
Symptom
The HP StoreOnce Enterprise
Manager is not able to connect
to the database.
A fatal error occurs.
•
Ensure that the HP StoreOnce Enterprise
Manager is running on the server.
•
If the HP StoreOnce Enterprise Manager
does not start:
1.
Completely uninstall the HP StoreOnce
Enterprise Manager.
2.
Perform a new installation of the HP
StoreOnce Enterprise Manager.
3.
Use the Restore utility (see
Restoring the
Replication Manager database
), and
choose the most recent backup.
Port number 3095 is already
used by another application.
The HP StoreOnce Enterprise
Manager service does not start.
1.
Edit the
server.xml
file in the
\tomcat\
conf
folder, and change the port number
3095 to some other free port number value,
in the line
Connector port="3095"
protocol="HTTP/1.1"
connectionTimeout="20000"/
.
2.
Find connector port="3096," and change
the port number 3096 to some other free
port number value.
3.
Find redirectPort="3096," and change the
value to the free port number entered which
was given in
2
.
Ensure that backups are made periodically,
and restored from the most recent backup.
The HP StoreOnce Enterprise
Manager crashed.
1.
Completely uninstall the HP StoreOnce
Enterprise Manager.
2.
Perform a new installation of the HP
StoreOnce Enterprise Manager.
3.
Use the Restore utility (see
Restoring the
Replication Manager database
), and
choose the most recent backup.
Port number 8005 is being used
by another application.
The HP StoreOnce Enterprise
Manager service does not start.
1.
Go to
<SEM installationlocation>\
tomcat\conf
.
2.
Open
server.xml
in an editor like
Notepad.
3.
Find the following entry:
<Serverport=
”
8005
”
shutdown=
”
SHUTDOWN
”
>
.
4.
Change the port number to another port
number which is free on the installation
machine.
5.
Then, start the HP StoreOnce Enterprise
Manager tomcat service
“
HP StoreOnce
RMS
”
.
The administrator should provide full control to
“Everyone” on the folder if possible.
You may not have sufficient
privileges on the folder where
backup is taken.
While using the backup utility, the
message, Access Denied, is
displayed.
The user must delete the HP StoreOnce VSA
device from the HP StoreOnce VSA device GUI
An unintended fifth (extra) target
creation exists in the HP
StoreOnce VSA device.
The HP StoreOnce VSA device is not
added/refreshed successfully.
and then add/refresh the HP StoreOnce
Enterprise Manager again.
Offload ESX, and wait for some time before
triggering another deployment.
The network is congested (i.e.,
ESX overload).
The HP StoreOnce VSA deployment
fails with Unknown Exception error.
153