Brother International QL-810W Users Guide - Page 186

Brother International QL-810W Manual

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Troubleshooting Label Printer Cannot Print over the Network Label Printer Is Not Found on the Network Even after Successful Installation 17 Problem You are using security software Your Label Printer is not assigned with an available IP address Your previous printing job failed Solution 17 See Security Software Problems on page 176.  Confirm the IP address and the Subnet Mask. Verify that both the IP addresses and Subnet Masks of your computer and your Label Printer are correct and located on the same network. For more information on how to verify the IP address and the Subnet Mask, ask the network administrator.  Confirm your IP address, Subnet Mask and other network settings using the Printer Setting Tool. For more information, see Changing the Label Printer Settings on page 37.  If the failed printing job is still in your computer's print queue, delete it. For example, when using Windows 7: I have checked and tried all of the above, but my Label Printer does not print , [Devices and Printers] and select the Label Printer from [Printers and Faxes]. Double-click the Label Printer's icon, and then select [Cancel All Documents] in the [Printer] menu. Uninstall the printer driver and the software, and then reinstall them. Security Software Problems 17 Problem Solution You did not select to allow access when the Security Alert dialog box appeared during either the standard installation, BRAdmin Light installation, or when printing If you did not select to allow access when the Security Alert dialog box appeared, the firewall function of your security software may be blocking access. Some security software may block access without displaying a Security Alert dialog box. To allow access, refer to your security software instructions or ask the manufacturer. Incorrect port numbers are being The following port numbers are used for Brother network features: used for the Brother network features  BRAdmin Light i Port number 161 / Protocol UDP For more information on how to open the port, refer to your security software instructions or ask the manufacturer. 176

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Troubleshooting
176
17
Label Printer Cannot Print over the Network
Label Printer Is Not Found on the Network Even after Successful Installation
17
Security Software Problems
17
Problem
Solution
You are using security software
See
Security Software Problems
on page 176.
Your Label Printer is not assigned
with an available IP address
Confirm the IP address and the Subnet Mask.
Verify that both the IP addresses and Subnet Masks of your computer and
your Label Printer are correct and located on the same network.
For more information on how to verify the IP address and the Subnet Mask,
ask the network administrator.
Confirm your IP address, Subnet Mask and other network settings using the
Printer Setting Tool.
For more information, see
Changing the Label Printer Settings
on page 37.
Your previous printing job failed
If the failed printing job is still in your computer's print queue, delete it.
For example, when using Windows 7:
, [
Devices and Printers
] and select the Label Printer from [
Printers
and Faxes
]. Double-click the Label Printer's icon, and then select [
Cancel
All Documents
] in the [
Printer
] menu.
I have checked and tried all of the
above, but my Label Printer does not
print
Uninstall the printer driver and the software, and then reinstall them.
Problem
Solution
You did not select to allow access
when the
Security Alert
dialog box
appeared during either the standard
installation, BRAdmin Light
installation, or when printing
If you did not select to allow access when the
Security Alert
dialog box
appeared, the firewall function of your security software may be blocking
access. Some security software may block access without displaying a
Security Alert
dialog box. To allow access, refer to your security software
instructions or ask the manufacturer.
Incorrect port numbers are being
used for the Brother network features
The following port numbers are used for Brother network features:
BRAdmin Light
i
Port number 161 / Protocol UDP
For more information on how to open the port, refer to your security software
instructions or ask the manufacturer.