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Brother International QL-810W Users Guide - Page 178

Troubleshooting, Overview

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17 Troubleshooting 17 Overview 17 17 This chapter explains how to resolve typical problems you may encounter when using the Label Printer. If you have any problems with the Label Printer, first make sure you have performed the following tasks correctly:  Connect the Label Printer to an AC power outlet or install the battery. For more information, see Connecting the AC Adapter on page 7.  Remove all protective packaging from the Label Printer.  Install and select the correct printer driver. For more information, see Installing the Software and Printer Drivers to a Computer on page 22.  Connect the Label Printer to a computer or mobile device. For more information, see Connecting the Label Printer to a Computer on page 23.  Close the DK Roll Compartment Cover completely.  Insert a DK Roll correctly. For more information, see Loading the DK Roll on page 5. If you still have problems, read the troubleshooting tips in this chapter for help. If, after reading this chapter, you are unable to resolve your problem, visit the Brother support website at support.brother.com. 168

Section	Page
User’s Guide QL-810W/QL-820NWB	1
Table of Contents	6
Section I: Basic Operations	11
1 Setting Up the Label Printer	12
Parts Description	12
Front	12
Rear	14
Loading the DK Roll	15
Connecting the AC Adapter	17
Installing the Coin Cell Battery (QL-820NWB only)	18
Turning Power On/Off	20
Setting LCD Language (QL-820NWB only)	20
Setting the Time and Date (QL-820NWB only)	20
LCD (QL-820NWB only)	21
Screen	21
LCD Settings	22
2 Printing Using a Computer (P-touch Editor)	32
Installing the Software and Printer Drivers to a Computer	32
Connecting the Label Printer to a Computer	33
Connecting Using USB	33
Connecting Using Wi-Fi	33
Connecting Using a Wired LAN (QL-820NWB only)	38
Bluetooth Connection (QL-820NWB only)	38
Connecting the Label Printer to a Barcode Scanner using Bluetooth (QL-820NWB only)	39
Printing from a Computer	40
Available Applications	40
Creating Labels from Your Computer	41
Attaching Labels	42
3 Printing Using the Mobile Device	43
Installing Applications for Use with Mobile Devices	43
Available Applications	43
Connecting the Label Printer to a Mobile Device	43
Printing from a Mobile Device	45
Using a Mobile Device to Print Templates Created on a Computer	45
Attaching Labels	46
4 Changing the Label Printer Settings	47
Printer Setting Tool for Windows	47
Before Using the Printer Setting Tool	47
Using the Printer Setting Tool for Windows	48
Communication Settings for Windows	50
Settings Dialog Box	50
Menu Bar	52
General Tab	54
Wired LAN (QL-820NWB only) / Wireless LAN Tabs	56
Wireless Direct Tab	58
Bluetooth Tab (QL-820NWB only)	59
Applying Setting Changes to Multiple Printers	60
Device Settings for Windows	61
Settings Dialog Box	61
Menu Bar	63
Basic Tab	64
Advanced Tab	65
Display Tab (QL-820NWB only)	66
Management Tab	67
Applying Setting Changes to Multiple Label Printers	68
P-touch Template Settings for Windows	69
P-touch Template Settings Dialog Box	70
Printer Setting Tool for Mac	72
Before Using the Printer Setting Tool	72
Using the Printer Setting Tool for Mac	72
Settings Dialog Box	73
Basic Tab	74
Advanced Tab	75
Management Tab	75
Bluetooth Settings Tab (QL-820NWB only)	76
Wireless LAN Tab	76
Applying Setting Changes to Multiple Label Printers	77
Changing Settings When Printing from a Mobile Device	78
5 Printing Labels Using P-touch Template	79
P-touch Template Operations	79
Preparation	80
Specifying Settings in the P-touch Template Settings Tool	80
Connecting a Barcode Scanner (QL-820NWB only)	82
Standard Template Printing	83
Advanced Template Printing	85
Database Lookup Printing	88
Numbering (Serialized Number) Printing	91
Text Numbering (Serializing)	91
Barcode Numbering (Serializing)	92
Printing with Numbering (Serializing) Advanced Operation	93
6 Other Functions	94
Confirming the Label Printer Settings	94
2-Color Printing Configuration with Other Applications	95
Mass Storage Mode (QL-820NWB only)	96
Description	96
Using the Mass Storage Mode	97
JPEG Printing	98
Template Printing from the Label Printer Using the LCD menu (QL-820NWB only)	99
Remote Update	102
Distributed Printing (Windows only)	102
Section II: Application	106
7 How to Use P-touch Editor	107
For Windows	107
Starting P-touch Editor	107
Printing with P-touch Editor	109
Transferring Data to the Label Printer	110
Printing Using a 2.4\	111
Adjusting the Color Range, Brightness, and Contrast	114
For Mac	116
Starting P-touch Editor	116
Operation modes	117
Transferring Data to the Label Printer	117
2-Color Printing Configuration	118
Adjusting the Color Range	119
How to use the P-touch Address Book (Windows only)	120
Starting the P-touch Address Book	120
Creating a new contact	122
8 How to use P-touch Editor Lite (Windows only)	124
How to use P-touch Editor Lite (QL-810W only) (Windows only)	124
How to use P-touch Editor Lite LAN (Windows only)	128
9 How to Use P-touch Transfer Manager and P-touch Library (Windows only)	133
P-touch Transfer Manager	133
Transferring the Template to P-touch Transfer Manager	133
Transferring Templates or Other Data from the Computer to the Label Printer	136
Backing up Templates or Other Data Saved in the Label Printer	141
Deleting Label Printer Data	142
Creating Transfer Files and Transfer Package Files	143
P-touch Library	144
Starting P-touch Library	144
Opening and Editing Templates	146
Printing Templates	147
Searching for Templates	148
10 Transferring Templates with P-touch Transfer Express (Windows only)	150
Preparing P-touch Transfer Express	150
Transferring the Template to P-touch Transfer Manager	151
Saving the Template as a Transfer Package File (.pdz)	152
Distributing the Transfer Package File (.pdz) and P-touch Transfer Express to the User	154
Transferring the Transfer Package File (.pdz) to Your Label Printer	155
11 How to Update P-touch Software	158
Updating P-touch Editor and P-touch Address Book (Windows only)	158
For Windows	158
For Mac	160
Updating P-touch Editor Lite (Windows only) and the Firmware	161
For Windows	161
For Mac	163
Section III: Network	165
12 Introduction	166
Network Features	166
13 Changing Your Label Printer Network Settings	167
Changing Your Label Printer's Network Settings (IP Address, Subnet Mask and Gateway)	167
Using the BRAdmin Light Utility (Windows only)	167
Other Management Utilities	169
Using Web Based Management (Web Browser)	169
Using the BRAdmin Professional Utility (Windows only)	169
14 Web Based Management	170
Overview	170
Configuring the Printer Settings Using Web Based Management (Web Browser)	171
Section IV: Appendix	172
15 Resetting the Label Printer	173
Resetting All Settings to the Factory Settings Using the Label Printer Buttons (QL-810W only)	173
Resetting Data Using the LCD menu (QL-820NWB only)	173
Resetting Data Using the Printer Setting Tool	174
16 Maintenance	175
Cleaning the Exterior of the Unit	175
Cleaning the Print Head	175
Cleaning the Roller	175
Cleaning the Label Outlet	177
17 Troubleshooting	178
Overview	178
Printing Problems	179
Network Setup Problems	184
Label Printer Cannot Print over the Network Label Printer Is Not Found on the Network Even after Successful Installation	186
Security Software Problems	186
Checking the Operation of Network Devices	187
Version Information	187
LED Indications	188
QL-810W	188
QL-820NWB	190
Troubleshooting	192
18 Product Specifications	193
Label Printer Specifications	193
19 Notes on Using P-touch Transfer Manager	195
Notes on Creating Templates	195
Notes on Transferring Templates	195
Notes on Transferring Data Other Than Templates	196
20 Network Terms and Information	197
Supported Protocols and Security Features	197
Types of Network Connections and Protocols	198
Types of Network Connections	198
Configuring Your Label Printer for a Network	200
IP Addresses, Subnet Masks and Gateways	200
Wireless Network Terms and Concepts	202
Security Terms	202
21 List of Barcodes for the P-touch Template Function	206
General Procedure for the P-touch Template Function	206
List of Barcodes for Specifying Settings	207
22 Using the Optional Battery Unit (Rechargeable Li-ion Battery included)	210
Charging the Optional Battery Unit (PA-BU-001)	210
Discontinue charging the Battery Unit	211
Product Specifications	212