Brother International QL-810W Users Guide - Page 179
Printing Problems, Problem, Solution, Paper Type, Print Media
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Troubleshooting Printing Problems 17 Problem Solution The Label Printer does not print, or a • Is the cable loose? 17 printing error is received. Check that the cable is connected securely. • Is the DK Roll installed correctly? If not, remove the DK Roll and reinstall it. • Is there enough roll remaining? Check that there is enough roll remaining. • Is the DK Roll Compartment Cover open? Check that the DK Roll Compartment Cover is closed. • Has a print error or transmission error occurred? Turn off the Label Printer and then turn it on again. If there is still a problem, contact your Brother dealer. • If the Label Printer is connected via a USB hub, try connecting it directly to the computer. If not, try connecting it to another USB port. • If using P-touch Editor, select the DK Roll size in [Paper Type] (Windows) / [Print Media] (Mac) drop-down list. The Status LED is not lit. • Is the AC Adapter inserted correctly? Check that the AC Adapter is inserted. If it is inserted correctly, try plugging it into another AC power outlet. The printed label contains streaks or poor quality characters, or the label is not fed correctly. • Is the print head or roller dirty? While the print head generally remains clean under normal use, lint or dirt from the roller may become stuck on the printer head. If this occurs, clean the roller. For more information, see Cleaning the Roller on page 165. A data transmission error appears on • Is the Label Printer in cooling mode (the Status LED is flashing in orange)? the computer. Wait until the Status LED stops flashing and then try printing again. Labels are jammed in the cutter. • Contact Brother Customer Service. The label is not ejected correctly after printing. • Check that the Label Output Slot is not blocked. • Check that the DK Roll is set correctly by removing the DK Roll and reinstalling it. • Ensure that the DK Roll Compartment Cover is closed correctly. I want to cancel the current printing job. • Make sure that the Label Printer is On, and press Power ( ) Button. The print quality is poor. • Is there dirt or lint on the roller preventing it from rolling freely? Clean the roller using the Cleaning Sheet available separately. For more information, see Cleaning the Roller on page 165. After replacing the Roll while the Add-In feature was activated, the layout style was not updated. • Close P-touch Editor to exit the Add-In, and then reactivate the Add-In. The P-touch Add-In icon is not displayed in Microsoft Word. • Is Microsoft Word started up from Microsoft Outlook? • Is Microsoft Word chosen as the default editor for Microsoft Outlook? Due to program limitations, the Microsoft Word Add-In does not work with the above settings. Exit Microsoft Outlook, and restart Microsoft Word. 169